Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works best for me,i use it home not really for heavy stuff but does great for the purpose for which I bought it
I would recommend this to a friend Not worth
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work properly , got to return it without much usage ,would say avoid it
No, I would not recommend this to a friendAt $100 it a good price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and took it back because it wouldn’t connect to my internet. After the fact I realized that my guest network was on and that was causing the problem with connection. Have a friend thuja so one and he loves it.
I would recommend this to a friend- Cons mentioned:Connectivity
Mrs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned, kept going offline. Or maybe it was geek squad set up?
No, I would not recommend this to a friend - Cons mentioned:Setup
Need a video to help install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not good technically and it took some time to get it working after a Google search for independent videos on what to do.
I would recommend this to a friend - Cons mentioned:Connectivity
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to connect the printer to the computer. Also It went offline for some reason and I am still not getting back on line
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Liked my old HP better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like that both sides don’t print without flipping the paper. Setup a little confusing. Too big also. Lost communication.
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Deskjet plus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the hp inkjet printer works very well, simple to set up , good copies in both color and black & white would recomend ink seems to last pretty well also
I would recommend this to a friend - Pros mentioned:Size
It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a small and inexpensive printer. It does what it's supposed to do.
I would recommend this to a friend - Cons mentioned:Connectivity
Goes to sleep and never wakes up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly all the Wireless All in One printers were sold out, this was one of the few and I needed a printer. I'm not a fan. Once it goes to sleep, I can't wake it up no matter what I do. I can't even turn it off by pressing the power button for a long amount of time. I literally have to unplug it and plug back in to get it to work, it's getting old. I do not find HP to be helpful with the issue either.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer refuses to wake up once it enters sleep mode, and that its power button stops working. It’s easy to see why this has quickly become exasperating, especially considering you’ve not gotten the support you need. With that in mind, I’ll suggest a resource that I hope will help you resolve the issue.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Great home printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use once set up. Good for at home use. Doesn't hold a lot of paper at once so if you are needing something for a big job i wouldn't recommend. But for day to day use its perfect.
I would recommend this to a friend - Pros mentioned:Print quality
Good value
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got on sale, super cheap and works perfect for the money. Prints out a little slow but other than that tis wondebar
I would recommend this to a friend - Pros mentioned:Print quality
Great value for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than expected. After reading several reviews I was skeptical. However so far print quality and speed has been very good. Able to remote print without issues or delay.
I would recommend this to a friend - Pros mentioned:Print quality
HP 9010 Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine. Fast printing. Machine connects to the wifi and stays connected without issues. Reconnects automatically after an outage. Very pleased with my purchase!!!
I would recommend this to a friend - Pros mentioned:Print quality
Good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This HP prints pretty well for a lower end print. Take a while to wake up during air printing, overall not a bad printer.
I would recommend this to a friend Cart doesnt read
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer doesn’t read colored ink. I have followed all troubleshooting and they still do work. I followed what to do on the website and the only thing to do now is buy a new colored ink cartridge and see if that works. It reads colored ink for about a line of work or the test sheet that prints other wise it will not read the ink. Should have made sure this worked as i have only been using black ink till now and am unable to return it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ashley.
I’m sorry that your printer has not printed in color like it should. I can certainly understand your frustration and alarm, especially considering you’re past the retailer’s return period and did not notice the problem until recently. I want to help you resolve the situation, so I’ll provide some resources and information aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including when color or black ink doesn’t print properly – or at all. Find that guide here:
- support.hp.com/us-en/document/c06557991
If the problem persists, I suggest you contact us directly so we can help you assess the situation and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of useCons mentioned:Setup
2 Stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit more complicated then what I expected. Easy to use but difficult to set up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Beth.
While I’m glad you find your printer easy to use, I’m sorry to hear that it was difficult to set up and is more complicated that what you expected. I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
- Pros mentioned:Size
Satisfied!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this printer. Does everything I need it to do and more. It’s just the right size for a home office or for use for your children who are schooling from home.
I would recommend this to a friend - Cons mentioned:Connectivity
Functional Pain
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but it keeps disconnecting and needing to be reconnected. Sometimes it won’t turn off and has to be unplugged to reset. Kinda a pain in the butt. It’s functional but I bought it for my elderly grandparents and it’s definitely not easy to use, have to troubleshoot with them every time they want to use it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly in terms of wireless connection. I can certainly understand why needing to unplug and reset the printer so frequently would be a frustrating situation, especially considering you bought the printer as a gift. I would love to help you resolve this issue, so I’ll point out some resources aimed at getting you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Envy 4155
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi only and could not attach or print from my computer
No, I would not recommend this to a friend