Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Perfect printer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer! The set up is a bit tricky since it is wireless but once complete the printer is easy to use and reliable. I’m happy with my purchase.
I would recommend this to a friend Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not the easiest printer to set up. The instructions are confusing and getting it to sync to the app was challenging. It still doesn’t work properly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer was difficult to set up and sync to the HP Smart App, and that it’s still not working properly. The disappointment you express is wholly understandable, considering what you’ve endured. I want to help you resolve this situation, so I’ll suggest some resources aimed at making that happen.
I can’t tell from your review what specific issues you’ve encountered since setup, so I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup, cartridge installation and wireless connectivity. On the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If you need further assistance, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help with whatever issue you face, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Easy to set up and use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great for home office needs. It was easy to set up and operate. It is wireless which means I can send print jobs from other rooms of my home through my phone.!!
I would recommend this to a friend - Pros mentioned:Print quality
Less than optimal printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Print quality is good. VERY difficult to get ink for it - HP took 3+ weeks, Amazon just under a week. Local office supply places did not have the ink in stock. Unlike other HP printers (and I have two others) this HP printer, using the HP software app, refused to work with the USB port to print directly to the printer. Finally I manually went into the windows setup and locked the printer onto a USB port.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed like it should and that you’ve had difficulty finding ink cartridges for it. I can understand why that would be quite a frustrating combination, so I’ll offer some information and a resource I hope will help.
Regarding the ink cartridges, for reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.
Regarding the issue you cite with the HP Smart App and a USB connection, I can’t tell from your review why it’s not working, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Great quality printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was quick and easy to set up. Literally only took a few minutes to connect to my computer and phone and that was it. It prints great in color and Is very quick too.
I would recommend this to a friend - Cons mentioned:Connectivity
Works with issues.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never experienced a printer that can perform tasks flawlessly then just decide to break requiring a hard reset. If you aren't doing a ton of tasks it isn't that big of deal, just unplug and then plug back in, solves the issue every time. If you do a ton of tasks, you will get annoyed and take this thing back. It regularly disconnects or decides to not work. It's hard to recommend a product that performs this way.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer performed unreliably. I can understand why repeated resets would quickly become exasperating, so I’ll offer some information and resources that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you still need assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m actually thinking of taking this back. Every time we want to use it, it never works right away.. it takes a Really long time to communicate or it doesn’t communicate. I have to un plug it or turn it off completely mess around with it and FINALLY it will work. This thing really frustrates me. I think I got a defective one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed reliably. I can easily understand why the frequent need to reset and troubleshoot would quickly become quite exasperating. With that in mind, I’ll offer some resources and information I hope will help.
First, I suggest you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity and printer-offline issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Scanning
Great scanner delivered to my door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Deskjet Pro is as advertised and has saved me numerous trips to have documents scanned by professional services. I highly recommend this item and would purchase it again.
I would recommend this to a friend This is a decent All- in - one printer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer to replace the one that stopped working. When I first set up the printer to scan docs, it took a while to program to my laptop. Now it's working, I'm able to complete my daily task working from home.
I would recommend this to a friend- Pros mentioned:Price
Good economy price printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple download, setup and operation (replacement for older printer that did not have document feeder). Economy priced printer , does what I need it for at home.
I would recommend this to a friend - Cons mentioned:Connectivity
Works ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok once you can finally get it set up but good luck when it disconnects from the wifi.
No, I would not recommend this to a friend not really what I wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure this printer is great for someone who wants to print from their phone, and do "tecty" things, but I wanted a plain old printer to print and make copies like my old printer. Also, I "age a year" waiting for it to print. I did not realize that the print speed was listed in advertising. But I have had it over the time limit to return, and now I'm stuck with it. Am I happy with it? Not really.
I would recommend this to a friendToo slow
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow as molasses! This is the worse printer I've owned
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Terrible printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect even when calked geek squad. Did not work and could not get money back only credit. Ridiculous
No, I would not recommend this to a friend Tough Setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer works fine BUT it was extremely hard to set up. I was on tech support with HP twice. It took hours with his help.
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer presented such a challenge during setup. It’s no surprise that you’re exasperated, considering the process took hours even with the help of phone support. I want to help you have a better experience with the printer from here forward. With that in mind, I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
No Bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine would always lose contact with the computer. I wanted it to work but wasn’t consistent. No bueno.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. Your review is brief, but your frustration is clear – and wholly understandable – considering the lack of reliable printing you endured. I want to help you remedy this situation, so I’ll direct you to some resources I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Price
Great printer for a college kid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printers are hard to get but your staff called and called until they located one that we could get before school started. It was under $100 and works great. We all think you
I would recommend this to a friend - Cons mentioned:Connectivity
Just an average printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little disappointed. It took a while to get it to connect to my laptop, I had to restart all devices several times.
No, I would not recommend this to a friend - Pros mentioned:Print quality
a printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. very fast signal from pc or phone to printer print quality is good and it prints quickly
I would recommend this to a friend - Pros mentioned:Price
Good pricing for a good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Price, always liked HP products. Was looking for a quality printer at a great price and This fit the bill! Looking forward to many quality print jobs with this!
I would recommend this to a friend