Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Workable Printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a smaller sized printer for our work space. So far it is working very well and takes up much less space than the previous product
I would recommend this to a friend - Cons mentioned:Setup
Do NOT buy this printer!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this printer. I’ve spent now 4 hours trying to get this device running properly. It’s completed ONE print job, only 3 pages, which took nearly 5 minutes to print! I’ve uninstalled and reinstalled the program. I had to search for the printer code myself because the download program didn’t produce it as it should. I’ve had to install multiple updates which still hasn’t made a difference in productivity. I haven’t even owned this printer 24 hours!! I replaced an officejet 4630 that worked flawlessly for nearly 10 years, to an absolute headache for my home business. I’ve lost so much work trying to remedy this printer set up already. I do have vast experience with IT, and have never experienced this much hassle.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Angela.
I'm sorry to hear that your printer has been so difficult to set up and get running. I can clearly understand why the challenges with print speed, repeated installation and ineffective software updates would be absolutely exasperating, so I’ll point you toward a resource and some information that I hope will help.
I can’t tell from your review what’s causing the problems you describe or whether they’re related, so I recommend that you reach out to us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP Smart for sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All is going great so far, no issues but a little difficulty with WiFi Direct through my phone at first but it was user error not the printer. It was a good purchase.
I would recommend this to a friend- Pros mentioned:Size
HP DeskJetPlus Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine. Clear copies. Compact. I have to reboot once in awhile - goes off-line. Could be my computer and not the printer.
I would recommend this to a friend - Pros mentioned:Ease of use
Grandpa with 15 grands.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive and, most importantly for this senior, easy to set up and use.
I would recommend this to a friend Dont recommend this printer.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this printer! Always jamming uses up ink too fast and prints pages backwards.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has experienced frequent paper jams and has used in more rapidly than you’d anticipated. Your exasperation comes as no surprise here. I want to help you remedy these problems, so I’ll suggest some information and resources aimed at reaching that end.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06556765
Next, regarding ink use, I can’t tell from your review how many pages you’ve gotten per set of cartridges or how that compare with their estimated page yields. The XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above, or the paper jam problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Lit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice printer great for at home use. Its fast and efficient in every day life.
I would recommend this to a friend - Pros mentioned:Ease of use
Great printer-great value!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works well and prints quickly. Set up was easy. I would recommend it to anyone asking for a good affordable printer!
I would recommend this to a friend Not recommended
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No the best but it do the job . 4 months and have 2 issues with the printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve had two issues come up with your printer in the four months you’ve owned it. I can’t tell from your review what those are, but I’ll nonetheless suggest some resources I hope will help you remedy whatever problems you face.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and cartridge installation. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Anthony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer for its price. I purchase this for my employee to print from his house and it is simple to use and reliable
I would recommend this to a friend - Pros mentioned:Print quality
Great deal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Prints great looking documents. Scanning and copying is right on the money with this printer. I highly recommend.
I would recommend this to a friend Dont' bother
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this machine. Too persnickety. I gave it one star because I can't give it zero. HP used to make workhorses. This is is s-l-o-wwwwww. Especially the scanner. I would like a good old fashioned printer that doesn't have to be connected to the internet. I will connect with cord thank you very much. Not productive at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’re so disappointed with your printer. Your reaction comes as no surprise, considering you’ve encountered slow print and scan speeds. I want to help you remedy these problems, so I’ll provide some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
I also suggest that you visit a page on our support site that has various diagnostic tools, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Instant ink subscription
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. The instant ink subscription is a money pit.
No, I would not recommend this to a friend- Pros mentioned:Ease of useCons mentioned:Connectivity
The worst printer purchase ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd HP Printer. We've always been pleased with the durability and ease of use of these printers until this one. The printer constantly needs to be completely re-booted to connect and the scanner function is basically non existent. Would not recommend at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty with your printer. I can understand why needing to frequently reset the printer and deal with a hard-to-use scan function would be quite a frustrating combination. With that in mind, I’ll offer some resources and information I hope will help.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline problems. For the scanning issue, on the same page you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Steven
HP Care
hp.com/support
What I'm I doing wrong?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm giving this 3 stars because I could be the one not doing this right. It's a great looking printer. I printed about 10 pages from there and lately I've been having problems with the app. Everytime I try to print something I keep getting the message "HP Print Service Plug in has stopped". It's so frustrating idk if it's me doing something wrong or if the printer that I payed $100 for isn't working. HELP!!
I would recommend this to a friend- Pros mentioned:Ease of use
HP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced the same type of printer I had before because it is easy to use.
I would recommend this to a friend Good printer for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The setup documentation could have been better. But it’s my first printer purchase in several years and first wireless one ever. Bottom line is I have no regrets with my purchase.
I would recommend this to a friendOk printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for a fairly inexpensive printer. Not as easy to get started if you have no experience but we managed not much ink to get started. Black was out after 10 pages.
I would recommend this to a friend- Pros mentioned:Print quality
Nice printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this printer it is a very high-quality printer it has all the bells and whistle’s and for the price you can’t go wrong
I would recommend this to a friend - Pros mentioned:Print quality
simple printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good simple printer. It copies, prints and scans with good quality.
I would recommend this to a friend