Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Scanning
THE GREAT WHITE PRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WORKS GREAT WORKS GREAT FOR SCANNING, PRINTING, AND COPING.
I would recommend this to a friend HP 4155 printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is all the things I needed but getting the wireless printing working is not the easiest. Scanning multiple pages is quick and easy.
I would recommend this to a friendPay to use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works fine. The fact that i have to pay a monthly fee to use my own printer is ridiculous. I wish i had never purchased.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great for Quarantine Learning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up, use, and change cartridges. This is perfect for at home learning and working. Quality product!
I would recommend this to a friend - Pros mentioned:Price
Great less pricey printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works fine. No issues. There are no bells or whistles but as a less pricey printer, it's great.
I would recommend this to a friend - Pros mentioned:Print quality
Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works well. My girlfriend was happy with it. Easy to pick up with curbside. Decent price for the quality.
I would recommend this to a friend - Pros mentioned:Print quality
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer does exactly what I was looking for, the ability to print from my cell phone without internet service.
I would recommend this to a friend - Cons mentioned:Connectivity
Don't be fooled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can print and copy but no scan as it will not work wireless
No, I would not recommend this to a friend - Pros mentioned:Print quality
Great printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked perfectly out of the box. Nice, clean, and crisp print. Great for quick print jobs in my home office.
I would recommend this to a friend - Cons mentioned:Connectivity
Not at all what I was expecting
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the printer worked properly for about a whole 30 minutes after I plugged it in... After that it's had connection problems, errors, and incompatibility issues.... Im going to probably return this product and get a different printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am so sorry you had a disappointing experience with your printer. I totally understand your frustration with it presenting so many issues.
We aim for a high level of customer satisfaction with our printers and will be more than happy to help you choose a printer that fits you better. You can always contact us for support using the following link: support.hp.com.
And if you haven’t already, you can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Tony
HP Care
hp.com/support
- Cons mentioned:Connectivity
Hp printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer of offline almost all the time I try to fix it. I couldn’t I contact customer service, but sadly I couldn’t fix it until now it’s been not possible to make it work right. I have to turn it off disconnecting the cable because the switch button doesn’t turn the printer off
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly, and that you’ve been unable to get it working properly even after contacting customer service. It’s easy to see why this would be a terrible start to owning a new printer, so I’ll provide a resource and some information I hope will help you remedy the situation.
I can’t tell from your review what’s causing the problem, nor do I know whether you contacted Best Buy or HP customer service, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Great replacement printer..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed a printer to replace for my wife and this one was a good price and does everything she needs..USB and wifi both 2.4gjz & 5ghz connection options..
I would recommend this to a friendGreat printer/difficult setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well as a home printer/scanner. Would have given it 5 stars, but the setup was very difficult. Had to call HP - it took about an hour to complete.
I would recommend this to a friendFunctioning with little extra effort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of feature need to be improve. Wi-Fi connectivity is not working very great. The solution I found reconnect the power supply by disconnecting. Sometimes printing need reconnect the printer. Printing quality is normal. Picture quality is little better that mixed color printing. Software has good function, but shearing through email after scan have found issue.
I would recommend this to a friendRETURNED SAME DAY.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy employee either lied to me or was just totally incompetent about this product and shouldn't have been trying to answer questions about it. Did not have some key features which I asked about and was told specifically that this printer had. I returned the same day. Seemed like a cheaply made printer even for the price.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Happy Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the printer as backup in my house and it works so well I moved it to the main part of the house
I would recommend this to a friend - Cons mentioned:Connectivity
Overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took forever for the wifi to pick up the bluetooth on the printer. Sometimes the on button will just flash and it wont turn off I have to end up unplugging it and then plugging it back in to restart. It does use a LOT of ink. I am still considering exchanging it for a different one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has caused you such difficulty. I can understand why connectivity issues, the need to reset the printer and rapid ink use would be a tremendously frustrating combination. If you’ve not returned the printer, I’ll suggest some resources that I hope will help you get it working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Regarding rapid ink use, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If any problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Perfect printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy install and ease of use makes this the perfect printer being able to print from anywhere!
I would recommend this to a friend Good printer for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works and is easy to set up. Seems to use up the ink fast and prints a little slower than I anticipated. An ok printer for the price.
I would recommend this to a friendPrinter Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s easy to print from my phone and work laptop all wireless, which is fantastic. The only issue I have is when it’s not being used it says “Printer offline” and when I click the power button it does not become online. I find myself unplugging and plugging back in after before every use which gets tiring and annoying. But overall easy to use. Easy to set up.
I would recommend this to a friend