Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, great price. In stock and picked up that day, also great.
I would recommend this to a friend Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was supposed to be easy to set up but it's not. Even though the printer "saw" my router, it wouldn't allow me to link it. And the instructions tell you not to use a USB to connect it. Which means I bought a printer I can't use. And getting help? What a joke.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer was so difficult to set up. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- https://support.hp.com/us-en/product/hp-deskjet-4100e-all-in-one-series/2100187845/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Konrad
HP Care
hp.com/support
Engineering Fail
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped feeding the paper right almost immediately. After a year of having to hover over it, switching it off and on and hand guiding the paper feeder it finally just stopped working.
No, I would not recommend this to a friendReliable Printer So Far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this has been a good printer. Purchased another HP model earlier and had to return it because it wouldn’t stay connected to the internet. This model is much more reliable. Still continuing to have issues dealing with HP. Guidance is slim to none. Troubleshooting is a painful experience.
I would recommend this to a friend- Pros mentioned:Ease of use
DeskJet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great now that I finally got it installed properly on my laptop.
I would recommend this to a friend HP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints well no issues with connecting to wifi or laptop. Ink cartridges price well and only uses two cartridges.
I would recommend this to a friend- Cons mentioned:Connectivity
Eehh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great when it works.. but half the time it isn’t connecting for wifi print and the power button doesn’t turn it off.. which seems weird. Actually, one of the buttons do anything on the printer . I may need to return it
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection and that its power button doesn’t work some of the time. I can certainly understand why that would quickly become aggravating. We want our customers to have more reliable experiences that what you’ve endured, so I’ll offer some resources I hope will help you remedy the situation.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Great printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to operate and the print is great.very pleased with the value
I would recommend this to a friend Sorry I purchased the HP DeskJet 4155e
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am returning this printer to Best Buy. I could not get it to print after one or two test pages. It turned out to be a step down from the HP printer I had. I re-set up my older printer (HP 3830) and its working much better functionally and quality wise to the DeskJet 4155e.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer for home school. Would recommend this printer to others.
I would recommend this to a friend Never buy an HP printer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hassle you need to go through to get the printer to print is ridiculous. If you use instant ink, you get ripped off if and if you don't use it, you still have to go through them to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty with your printer, and that you’re not satisfied with your Instant Ink printing plan. I can’t tell from your review specifically what roadblocks you’ve hit or what features leave you wanting more, but I’ll nonetheless provide some resources and information I hope will help you remedy whatever issues are at hand.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
Regarding your printing plan, if you have questions or need to make changes, I recommend that you contact our Instant Ink program at +1-855-785-2777 so we can help you assess and resolve the situation.
If you need technical assistance with your printer, I’ll point out that HP+ models such as yours come with exclusive concierge service. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Poor ink cartridge volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink ran out quickly! The color ink cartridge last only for couple weeks with only about 3 prints a week
I would recommend this to a friendFunctional All-In-One Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good option to bring to your house to cover the basics and have the ability to print and scan.
I would recommend this to a friend- Pros mentioned:Print quality
DeskJet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to install quality of printing is great delivery date was on time
I would recommend this to a friend - Pros mentioned:Print quality
Senior Happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy first time I bought my own printer. Sales associate was spot on.
I would recommend this to a friend - Pros mentioned:Ease of use
HP Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good item, easy to use....recive early, very fast pick up service...
I would recommend this to a friend - Pros mentioned:Price
Price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the printer and for the price, does everything we needed it for.
I would recommend this to a friend - Pros mentioned:Size
TJ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, good to use and good in ink,also it doesn't take much space.
I would recommend this to a friend HP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use way too much ink nothing what I hope when purchased.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has gone through ink more rapidly than you’d anticipated. I can certainly understand why that would be a jarring surprise for a new printer. I can’t tell from your review how many pages you’ve printed from each cartridge relative to the estimated page yield – or whether you’ve gone through only the cartridges that came with the printer or bought new ones – but I’ll offer some information and resources that I hope will help you improve the situation.
First, some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program.
If the rapid ink depletion occurred with replacement cartridges, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, you can always contact the seller who sent you the cartridge about that.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within the “warranty ends” date on the cartridges). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer to 'park' so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Size
Mama
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for pint size for my home office Love it is color and black/white.
I would recommend this to a friend