Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Bad driver issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a major issue to get working. I ended up calling for support and it cost me 199.99 to get them to dial in and fix the printer driver issues. Disappointed that I had to spend that additional ))
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Nancy.
I'm terribly sorry to hear about the difficulty you've had getting the drivers working for your printer. Even more so, it's awful to hear about the experience you had when reaching out to support. I can’t tell from your review whether you called HP support or an organization affiliated with the retailer where you bought the printer, but if it was HP, support feedback of that nature is often linked to fraudulent companies or individuals.
There is no charge for standard support during your one-year warranty period. In case you need to, you can double-check the warranty status of your printer at:
- support.hp.com/checkwarranty
We know that fraudulent companies and individuals find their way to people by many means, and often they appear totally legitimate. On our support site we have a section that contains information on how to protect yourself from scams, and what to do if you’ve been the victim of one. Visit that page here:
- support.hp.com/us-en/document/c05404707
If you need any further assistance with your device, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, or to access user manuals, troubleshooting guides, how-to documents and software updates, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very slow printing off the internet does well making copies
No, I would not recommend this to a friendFred
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned as it had no connection for a land line for me to use to send a fax. As for the answers to the below questions It could be used by others but not me.
I would recommend this to a friend- Cons mentioned:Connectivity
Disappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggling to keep this printer connected to the network. Online directions are not very helpful. Gave up trying to use, reverted to my old Brother printer instead.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that keeping your printer wirelessly connected has been such a struggle. I can certainly understand your disappointment, considering you’ve not found adequate support or direction on the web. With that in mind, I’ll suggest some resources that I hope will help you get your printer reconnected and working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I don't know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem setting up with the printer, no instructions on how to work the printer, to make a copy what do you hit to make a few copies, I am sorry that I brought it,
No, I would not recommend this to a friendGood for price but loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible for artists but is good for price does the job but when test printing something I create I need something that prints clear I would’ve gave 4 stars but the one I got made sounds like it was 10yrs old
I would recommend this to a friend- Cons mentioned:Connectivity
printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the best print for the money. we have had more problems with this printer printing wireless than hard wired.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has failed to maintain a reliable wireless connection. I can clearly understand why that would quickly become exasperating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Donated it .. Time Consuming Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh.... it gets the job done I guess. Would not recommend for business affairs. Very time consuming because it tends to jam or fault after a certain number of scan or printing or usage. Donated it as a gift instead.
I would recommend this to a friendAwful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this 0 stars, I would. This is by far the worst printer I’ve ever had. I would probably rank my broken Brother printer above this thing- at least that one is understood to be a piece of crap. This printer takes ages to do anything and other times just outright does nothing. I write this review as I’m sitting here, trying to get a black and white copy of a 2 page document. It’s just sitting here blinking at me like it doesn’t understand English. I thought it was a pretty simple request - put the document in the paper feeder, then hit the black/white copy button. Not the case- it’s doing nothing. I had to scan 6 documents the other night and it took over an hour. The scanner would start and then just quit in the middle of a page. This also doesn’t print double-sided unless it’s manual. This printer is a severely overpriced paper weight and I plan on attempting to fix my Brother printer so I can send this one back to where it came from- the depths of hell.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Beth.
I’m sorry to hear that your printer has caused you such inconvenience. It’s easy to understand why delays, unexplained error messages and interruptions in copying and scanning would be downright confounding. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing the issues you describe or whether they’re related, so I recommend that you call us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
You get what you pay for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up; always grabs more paper when printing.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No comment at this time. It worked great for what I need it for.
I would recommend this to a friendGood home printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly easy set-up. Works well. No problems with wireless printing
No, I would not recommend this to a friendPoor Wireless Setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless Setup is Not User Friendly. On the 10th I got it to Work. Printing is Slow. Slow. I supervised PC Networks for Years and My Bachelors is in Information Management.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints slowly, and that you encountered difficulty during setup. It’s no surprise that you’re frustrated, especially considering you’ve worked as a technology professional and have education in the subject as well. I want to help you remedy the speed problem, so I hope the resources below will be the guide you need.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Deskjet printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work don't know if it was the system or My network.
I would recommend this to a frienddon't understand what U are asking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to install all functions not tech savvy do not speak GEEK
No, I would not recommend this to a friendReturning the Printer ASAP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected printer to internet easily. However, when I tried to print 5/7 papers jammed and didn't go through. I will be returning the printer tomorrow.
No, I would not recommend this to a friendpoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i havent bought a printer in ages, seeing as its 2022 and who needs a home printer nowadays. after unboxing set up took over an hour, should be this hard to setup a printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gustavo.
I’m sorry to learn that you encountered difficulty setting up your printer. The frustration you express is totally understandable, considering it took more than an hour to complete the process. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Printer hp desk jet plus 4155
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great wi fi works in sync with the desktop no problems
I would recommend this to a friendhp 4100 series printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a little more difficult to use and understand the functions
I would recommend this to a friendSet up nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this printer a few days after purchase due to out of date drivers and incompatibility with Apple iMac. Make sure to check with Apple for a list of compatible printers.
No, I would not recommend this to a friend