Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Satisfied Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product that works as advertised. Very happy with purchase.
I would recommend this to a friend- Pros mentioned:Ease of use, Print quality, Size
Good all in one option
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a nice option if you're looking for a reasonably priced printer that has all of the functions for home use. This printer can print, fax, scan, and copy. It also uses the HP Smart app which allows for super easy set-up. This printer is a sleek white style and is fairly compact for an all in one printer. It includes a black ink and tri-color ink as well as the power cord. Once the printer is unboxed and plugged in, you'll need the HP Smart app. I could not get the setup process to work from my iPhone, but there is also an app for OSx. The app on my macbook easily connected my printer to wifi and finished the setup process of installing paper and ink. You can easily navigate your printer through the HP Smart app. You can also print directly from your phone to printer when on the same network. There is an option to sign up for HP's ink subscription that will autoship new ink to your home. I don't print items that often to use it, but if you work from home or print often, this is a nice feature. Pros: -All-in-one for home use -Easy access from phone and other devices -Easy set up -Ink subscription Cons: -Somewhat bulky Overall this is a great product and it's perfect for my needs. I like that all of my devices can easily connect for quick and easy use.
I would recommend this to a friend - Cons mentioned:Connectivity
Disappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Struggling to keep this printer connected to the network. Online directions are not very helpful. Gave up trying to use, reverted to my old Brother printer instead.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that keeping your printer wirelessly connected has been such a struggle. I can certainly understand your disappointment, considering you’ve not found adequate support or direction on the web. With that in mind, I’ll suggest some resources that I hope will help you get your printer reconnected and working to your satisfaction.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Troubleshooting Constantly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt dual side print automatically and it seems like theres an error message at all times
No, I would not recommend this to a friendI don't know
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a problem setting up with the printer, no instructions on how to work the printer, to make a copy what do you hit to make a few copies, I am sorry that I brought it,
No, I would not recommend this to a friendGood for price but loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible for artists but is good for price does the job but when test printing something I create I need something that prints clear I would’ve gave 4 stars but the one I got made sounds like it was 10yrs old
I would recommend this to a friendPoor Wireless Setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wireless Setup is Not User Friendly. On the 10th I got it to Work. Printing is Slow. Slow. I supervised PC Networks for Years and My Bachelors is in Information Management.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints slowly, and that you encountered difficulty during setup. It’s no surprise that you’re frustrated, especially considering you’ve worked as a technology professional and have education in the subject as well. I want to help you remedy the speed problem, so I hope the resources below will be the guide you need.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not the best print for the money. we have had more problems with this printer printing wireless than hard wired.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has failed to maintain a reliable wireless connection. I can clearly understand why that would quickly become exasperating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Returning the Printer ASAP
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected printer to internet easily. However, when I tried to print 5/7 papers jammed and didn't go through. I will be returning the printer tomorrow.
No, I would not recommend this to a friendDonated it .. Time Consuming Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh.... it gets the job done I guess. Would not recommend for business affairs. Very time consuming because it tends to jam or fault after a certain number of scan or printing or usage. Donated it as a gift instead.
I would recommend this to a friendAwful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this 0 stars, I would. This is by far the worst printer I’ve ever had. I would probably rank my broken Brother printer above this thing- at least that one is understood to be a piece of crap. This printer takes ages to do anything and other times just outright does nothing. I write this review as I’m sitting here, trying to get a black and white copy of a 2 page document. It’s just sitting here blinking at me like it doesn’t understand English. I thought it was a pretty simple request - put the document in the paper feeder, then hit the black/white copy button. Not the case- it’s doing nothing. I had to scan 6 documents the other night and it took over an hour. The scanner would start and then just quit in the middle of a page. This also doesn’t print double-sided unless it’s manual. This printer is a severely overpriced paper weight and I plan on attempting to fix my Brother printer so I can send this one back to where it came from- the depths of hell.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Beth.
I’m sorry to hear that your printer has caused you such inconvenience. It’s easy to understand why delays, unexplained error messages and interruptions in copying and scanning would be downright confounding. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing the issues you describe or whether they’re related, so I recommend that you call us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No comment at this time. It worked great for what I need it for.
I would recommend this to a friendHELP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get the HP printer to connect to the internet.
No, I would not recommend this to a friendDeskjet printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work don't know if it was the system or My network.
I would recommend this to a friendGood home printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fairly easy set-up. Works well. No problems with wireless printing
No, I would not recommend this to a friendpoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i havent bought a printer in ages, seeing as its 2022 and who needs a home printer nowadays. after unboxing set up took over an hour, should be this hard to setup a printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Gustavo.
I’m sorry to learn that you encountered difficulty setting up your printer. The frustration you express is totally understandable, considering it took more than an hour to complete the process. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
don't understand what U are asking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to install all functions not tech savvy do not speak GEEK
No, I would not recommend this to a friendSet up nightmare
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this printer a few days after purchase due to out of date drivers and incompatibility with Apple iMac. Make sure to check with Apple for a list of compatible printers.
No, I would not recommend this to a friendPrinter hp desk jet plus 4155
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great wi fi works in sync with the desktop no problems
I would recommend this to a friendhp 4100 series printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a little more difficult to use and understand the functions
I would recommend this to a friend