Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
failure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to returned it because I could not get it connected with the wi fi signal. I tried for two hours, with some youtube videos helping. No way. did not work
No, I would not recommend this to a friend Don’t buy. Waste of money.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible product. We’ve had nothing but trouble with it. Tech support multiple times have not fixed the problems.
No, I would not recommend this to a friendTim
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.extremely slow. no written instructions were sent with the printer making it extremely difficult for a novice to set it up, especially the wireless function.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst printer i have ever tried to use. Purchased in June 2022 and it is now February 2023 and it will not work half the time.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Toni.
I’m sorry that your printer has worked only intermittently for you. Your review is brief, but your frustration is clear – and wholly understandable here. I can’t tell from your review what’s causing the poor performance, but I want to help you get the printer working reliably, so I’ll provide some resources I hope will reach that goal.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, which I suspect might play a role in what you describe. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, you can access troubleshooting guides, how-to documents, the main user manual and software updates specific to your printer here:
- support.hp.com/us-en/product/model/2100187854
If there's any specific way that we can help you, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Output is slower than most. For the price, it's good.
I would recommend this to a friendVIOLET
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer serves it's purpose, but prints pages too slow.
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found out printer model is 8 years old. No wonder it doesn't work! Not even worth returning for refund! Very disappointed that age of model was not disclosed prior to purchasing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered difficulty with your printer and that you were told unsettling information about this model. It’s no surprise you’re at your wit’s end, considering the combination of factors you describe. I want to help you resolve the situation, so I’ll offer some clarifying data and resources aimed at making that happen.
First, this printer line is pretty new. The DeskJet Plus 4100 series was introduced in 2020, and the DeskJet 4100e series, part of our HP+ line, was introduced this year, in 2021. I can’t tell from your review what trouble you’ve had with the unit you received, but for help with difficulties, or to learn more about the printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Just go with Epson or another brand
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk !! Installed and connected just fine. Work for a few months, now nothing but problems. Won't Print !!! Do NOT Buy !
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has stopped working after only a few months of ownership. Your review is brief, but your dilemma is clear and your frustration easy to understand. I can’t tell from your review why the device won’t print, but I’ll nonetheless offer some resources that I hope will help you get the printer working to your satisfaction.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, which I suspect might play a role here. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Don't buy.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer isn't good at all. It constantly disconnects from wifi and I've had issues with it not turning on and/or not turning off. We have to unplug it in order to get it to shut off. Currently we still have it because I need a printer for school but now it won't stop making noise. We plan on returning it. The low price isn't worth all the hassle just to still not work properly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Briie.
I’m sorry to hear that your printer has performed so poorly. It’s easy to understand why frequent connectivity issues and then unexpected noise would be a disconcerting combination indeed. With that in mind, if you’ve not yet returned the printer, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing the issues you describe, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Works well, a bit of trouble getting all devices s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, some trouble getting all devices synched to printer
I would recommend this to a friendMy new HP Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new HP printer the set up was very simple
I would recommend this to a friendprinterreview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I asked for assistance finding a printer to EASILY connect to my chrome book by USB. The printer I purchased has to be unplugged every time I print, along with the chrome book every time I print something.
No, I would not recommend this to a friendNot into subscriptions
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i had realized this doesn't work without an hp subscription i would not have purchased it
No, I would not recommend this to a friendok printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ots a good printer, I returned it because of the color.
I would recommend this to a friend- Cons mentioned:Connectivity
Trash, trash, trash. DO NOT BUY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute TRASH!!!! Do not buy this printer!!!!!! It never stays connected to WiFi or Bluetooth, you have to restart it every single time you want to use and then wait 20 minutes for it to restart, then it still doesn’t even work! I think I printed from it twice successfully in over a month of having it. I waited to long to return it and now I’m stuck with those piece of junk!!!!! My mother also bought the same printer and has issues everyday with it. Defective product all around.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kaylie.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. It’s easy to understand why spending so much time getting it back online each time you need it would quickly become exasperating, so I’ll point you toward some resources I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, you can find troubleshooting guides, user manuals, how-to documents and software updates specific to your printer on our support site here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Good basic printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good unit, though somewhat big. Overall, good value.
I would recommend this to a friendTina
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer hasbnot worked right but i kept it for my kids to print it died wont print they wont replace unless i go to store i bougjt on line will never buy again from best buy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Tina.
I’m sorry to hear that your printer has not worked properly since you got it. It’s no surprised that you’re taken aback, considering the retailer has put restrictions on a return that you find untenable. I want to help you resolve this situation, so I’ll provide a resource and some information aimed at reaching that goal.
I can’t tell from your review what issue your printer faces or why it hasn’t worked correctly. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
No
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keep disconnecting from computer no reliable just don’t waste your time
No, I would not recommend this to a friendPrints well but WiFi range is lacking
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Satisfied with print quality but WiFi range is disappointing.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
This printer SUCKS!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE!!! Nobody should buy this piece of JUNK! It does NOT communicate with my Comcast WiFi. I had a Comcast rep at my house for 2 hours on a SUNDAY, he could not get it to print. I had to go back to Best Buy, purchase a cord in order to print. HP is impossible to deal with, you can NEVER speak with a human with a pulse, only virtual. ***DO NOT BUY THIS PRINTER***
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to year that your printer has not connected to your Wi-Fi system like it should. I can easily understand why summoning the internet provider to your house for two hours without success and then needing to buy a USB cord – and not getting the support you need – would be intensely frustrating, to say the least. With that in mind, I’ll offer a resource and some information that I hope will help you resolve the situation.
I can’t tell from your review why your printer has not connected wirelessly, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support