Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Great printer at an affordable price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer at an affordable price. Easy to set up and the Ink Program resolves the "Oops! I ran out of ink again!" issues so many have when they forgot to buy ink. The only possible near negative is it only comes in white...not enough for a star demotion.
I would recommend this to a friend- Cons mentioned:Setup
Ralph Workenaour
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this item came off the floor it did not have a direction booklet with it now i have to get a geek to come to the house to try to get it to work
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer arrived without the setup instructions. I can imagine how disappointing and disconcerting this must have been, so I want to make sure that I provide information to help you make it right.
First, I can’t say for sure what happened in your situation, but what you describe can occur when a printer is sold, returned to the seller, then sold again to a different buyer without being adequately inspected before shipment. Because you expected to receive a printer with all the necessary components, I recommend you contact the seller to address this promptly. You can find the seller by scrolling to the bottom of the Best Buy website and clicking Orders & Returns.
You can also find a setup tutorial specific to your printer on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you need further assistance with setup or any other issue, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Gift for Christmas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my son and daughter in law. They said they really like it. The ordering and pick up was super easy! Actually my first time ordering at Best Buy and so easy to pick up at store while staying in my vehicle and having them deliver to my car.
I would recommend this to a friendPRINTER REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STORE DIDN'T CARRY SUPPLIES FOR PRINTER IN STOCK ON ANY KIND OF REGULAR BASIS
No, I would not recommend this to a friendDinosaur
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.U have to phyically reload paper to print boyh sides
No, I would not recommend this to a friendSad Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not thrilled with this printer. It is slow & looses WiFi connection constantly. Two issues with which I never had with my Canon Pixma. Sorry I switched to this HP.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection, and that it has rendered prints slowly. It’s no surprise that these would be most unwelcome surprises. I want to help you resolve this situation, so I’ll provide some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
Next, I suggest that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If either problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP Desk Jet 4155e inkjet printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am sure this is a nice printer, but after 11 hours and 4 different individuals, we could not get this printer to load onto my MacBook Air. I returned this and got a full refund
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Frank Snyder
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a disaster. we hooked up and followed instructions. The printer worked for a couple of days. Then it would not print. I had the Geek Squad come to my home to try and fix it.After Robert DeRone came and checked it all out, the next day it would not print. It is saying it is OK, but does not print. I want my money back or a replacement. Please contact me so that I can return this printer. I am not a happy customer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. It’s easy to see why the device failing to print after two days and still giving contradictory messages even after being evaluated by a professional would be a jarring surprise. We want our customers to have a better experience than what you’ve endured, I’ll suggest a resource that I hope will help you improve the situation.
I can’t tell from your review why your printer has performed this way, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Changing the ink cartridge is a pain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to change the ink cartridge. Goes thru so fast.
I would recommend this to a friendHp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas present no review. Seam nice it’s a HP..
I would recommend this to a friendDecent printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine but is a little finicky taking the paper
I would recommend this to a friendGreat printer for college students!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my little printer! Perfect for my college needs
I would recommend this to a friend- Cons mentioned:Connectivity
My HP Desk Jet 4155 sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not stay connected to the internet and is not at all essy to install I have uninstalled and installed this product 3 times I am returning the product. In trying to return this product I called the Palm Desert store and waited for an hour, nobody picked up. I called customer service got India and into anrgument Why India with US unemployment so high
No, I would not recommend this to a friend Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was lucky I got this in time. It was sold out everywhere and I needed a multi use printer for work and personal use. I have printed over 100 pages so far and they were all on thick card stock. This printer doesn’t leave the flaky pieces like some laser printers use.
I would recommend this to a friendGood low cost solution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to load paper from back but otherwise a great value
I would recommend this to a friendReplacement Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP DeskJet is a functional printer and works fine.
No, I would not recommend this to a friendFor homework mostly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t always communicate and takes awhile to print
I would recommend this to a friendCustomer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having to pay for Geek Squad person to make the printer to function the printer stopped working 4 days later and needs someone to reload the software to make it operate again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Phil.
I’m sorry to hear that your printer needed the retailer’s technical support for setup and installation, and that it now is not working again. It’s easy to see why this would be a jarring surprise for a new device, so I’ll suggest a resource that I hope will help you resolve the issue and get the printer working to your satisfaction.
I can’t tell from your review why your printer needs to be installed again, but HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Just don’t buy it from Best Buy!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lowest HP printerr rating from me ever. leave it to Best Buy to screw up the reputation of HP printers when they were finally getting close to good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jan.
I’m sorry that you’ve encountered difficulty with your printer purchase. I can’t tell from your review what your experience has been with the device or what went wrong with the retailer, but I’ll nonetheless provide some resources that I hope will help you get the most from the printer.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need assistance with anything else, I hope you’ll contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Great Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great printer - very compact and capable.
I would recommend this to a friend