Customer Ratings & Reviews

Hi, Annie.

I’m sorry that you’ve had a poor start to owning your printer. I can wholly understand why slow print speed, unreliable scanning from the document feeder and features you find inconvenient would be a bad combination. I want to help you remedy whatever of these issues that you can. I hope the resources I've listed below guide you to that end.

First, I recommend that you follow a guide on our support site that covers improving print speed; among its suggestions are instructions on updating firmware, which can help improve print speed and other performance. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16

Next, I can’t tell from your review whether the scanning issue is related to the scanner or the document feeder. If it’s the latter, I suggest you follow a guide to document feeders that fail to pick up paper or pull through too many pages at once. Find that guide here:
- support.hp.com/us-en/document/ish_3833686-1493864-16

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to learn that you’ve had such a frustrating experience with your printer. I can certainly see why this would be a jarring surprise, considering the device works only 15 percent of the time. I can’t tell from your review what specific roadblocks you’ve encountered, but I’ll nonetheless offer some resources I hope will help turn things around for you.

First, for help solving problems with your printer, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/2100187854

If you need further assistance with anything, , I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry that your printer has not performed well with your Mac OS computer, and that the device has used ink more rapidly than you anticipated. Your disappointment comes as no surprise here. I want to help you resolve these issues. I hope the resources below guide you to that end.

First, if you’ve not done so already, I recommend you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16

Next, you might look through a couple of troubleshooting guides specific to Mac OS related to connectivity and printing issues.

Printer offline or not responding:
- support.hp.com/us-en/document/c04249334

Printer not found during driver setup:
- support.hp.com/us-en/document/c04618676

Regarding ink, I can’t say for certain what happened with the supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program.

If you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 200 to 240 pages, while the regular size cartridges are expected to produce 100 to 120 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.

Regardless, if your results differ dramatically from the estimates above – and if you need further assistance with compatibility issues – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I'm sorry to hear that your printer has failed to maintain a reliable wireless connection and has rendered prints of poor quality. The frustration you express in your review is understandable, considering the combination of difficulties you describe. With that in mind, I’ll point you toward some resources I hope will help improve connectivity and print quality.

First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

You might also find it useful to follow the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text:
- support.hp.com/us-en/document/c06557991

If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Judie.

I’m sorry to hear that your printer has not set up or connected like it should. I can understand why that would leave you feeling quite disappointed and frustrated, so I’ll point you toward some resources I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

You can also find a setup tutorial for your printer in addition to user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225

If you still need assistance, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve had such a bad time with your printer and the purchase experience. I can’t tell from your review quite what happened or what specific issues you encountered other than empty cartridges, but I’ll nonetheless direct you to a resource and offer some information I hope will help you remedy the situation.

First, I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Josh.

I’m sorry to hear that your printer displayed an error message during a print job and now will not connect to one of your devices. I can see how that would be a disappointing start to owning a new printer, so I’ll offer a resource and some information I hope will help.

I can’t tell from your review what caused the error or why your printer has not reconnected like it should, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can easily understand why the printer not properly connecting to your laptop would quickly become frustrating, so I’ll point you toward some resources that I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless setup, connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support