Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning this product because it did not work well
No, I would not recommend this to a friendConstantly Malfunctions!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend! I am a fan of HP but some of their products aren’t good as in they do not last long and constantly malfunctions. The setup isn’t hard and it had a lot of great features but the printer constantly disconnected from the internet goes into a sleep mode and I’d have to unplug the entire printer and restart just to use it. Most times the HP app couldn’t find the printer. I purchased in 2020 and I’ve used it maybe 5x. The copier doesn’t work correctly and the font changes and when printing I have brand new ink and the copies print with fading ink. I’m trying another model but this one I would not buy again and if I have anymore issues with an HP product I will not purchase anything from them again.
No, I would not recommend this to a friendFree trial Not useful I do not buy this item I can
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Free trial Not useful I do not buy this item I can not recommend not recommended
No, I would not recommend this to a friendAverage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works better when it is wired. Doesn't print as fast when using it wireless
No, I would not recommend this to a friendNot really happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works okay. It doesn't really have instructions. They want you to order ink online two months for free. But they want your credit card. So the ink replacement isn't really free. I don't like that everything is online in order to use this printer. I will continue to use it until I can afford to get another one.
No, I would not recommend this to a friendNot for college students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upon arrival the printer looked aesthetically pleasing, I had this item delivered to my house and after a few days it stopped doing basic functions like printing on both sides and it was really slow. Don’t know if this was because of a delivery issue or what
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm very sorry to hear about these inconveniences with two-sided printing and slow printing. I can certainly imagine how frustrating that must be. This is far from the easy experience we hope to provide our customers, so I would love to make this right. Let's see what I can do to fix this for you.
First, I recommend you visit a page on our support site that has diagnostic tools for various printing problems. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
First, may I suggest you look at a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If you need further support, please contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty.
Tony
HP Care
hp.com/support
My printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is great. I am enjoying it. It is wireless and I can print from my phone or lab top.
I would recommend this to a friendGreat for home use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ink is so hard to get and takes so long to receive from hp. Weeks! Shuts down printing.
No, I would not recommend this to a friendPrinter for ease of use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased this printer because it meets my needs for small tasks and printing . Not a thing bad to say about it.
I would recommend this to a friendLove my HP printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT LOVE IT. I had purchased a HP laptop so I had to get a HP printer to go with it. My daughter and I love it.
I would recommend this to a friendUseless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need usb cable to connect and no one has it, including best buy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rose.
I’m sorry to learn that you’ve been unable to connect and set up your printer. I can certainly see why you’d be troubled if you need a USB cable and cannot locate the right one at retailers. I want to help you get your printer connected and working, so I’ll provide some clarifying information and resources I hope will help.
First, your printer is designed to connect wirelessly and so does not need a USB cable. Many of our printers have this wireless ability, so we’ve stopped including cables in some models. I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/2100187854
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Didnt work.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 of us wasted 5 hours trying to get it to work. Returned it.
No, I would not recommend this to a friendNightmare from printing isle
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Just horrible. 1. Takes forever to print. Literally. Spent one hour printing 8 pages. 2. Got no more than 20 prints out of it, then it stopped working! Gave me an EE error which can't be found anywhere to troubleshoot. I contacted HP and they informed me it's a hardware malfunction. Only solution is to "try" and bring it into bestbuy for an exchange. It's passed the return/exchange policy already. I spent $100 on 20 prints and a lot of patience watching the printer slowlyyyyyyy spit out the paper. Second HP printer I've owned and both are extremely disappointing. I used to have the HP envy but if decided to quit connecting to wifi ultimately. HP customer service is also very lacking and offer poor solutions with high effort to have you purchase their ink products. Unfortunately, this will be the last HP printer for me.
No, I would not recommend this to a friendVery happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP products have never let me down. The printer is great on ink and very convenient that I can print from my smartphone.
I would recommend this to a friendGreat printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer works great with our new Mac. No problems setting it up. Haven't used it enough to see how long the cartiages last.
I would recommend this to a friendprinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.since my baby will be staying home with classes online ,and the economy its not that good this was just the perfect option.
I would recommend this to a friendReplacement printer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent printer from a proven company. I’ve used HP for a number of years. I have two printers in the house. Both HP.
I would recommend this to a friendNot as easy to set up as I had hoped!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get this work correctly after I set it up. It keeps kicking me off my wifi.
No, I would not recommend this to a friendGood printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer didn't come with instruction booklet, had to download an app to install. Managed it somehow. Printer working good so far.
I would recommend this to a friendCan't print double sided
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer doesn't print double sided and that's not disclosed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’re not satisfied with your printer. Your review is brief, but it’s easy to understand why expecting a feature such as two-sided printing but then being informed that feature doesn’t exist would be a big letdown. I want to help you remedy this situation, so I’ll direct you to some resources I hope will help make that happen.
First, this printer can do two-sided printing. For directions on how to do that, refer to page 44 of the manual. You’ll find it by following this link:
- www1.hp.com/ctg/Manual/c07043347.pdf
For more help solving problems or to learn more about your printer and all its features, you can find how-to documents, troubleshooting guides and software updates specific to this model by following this link:
- support.hp.com/us-en/product/model/2100187854
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and determine the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support