Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
HP Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst piece of equipment I have ever purchases. There is absolutely no support from HP. After 2 weeks they called me and I was on the phone for over an hour. The printer works when it feels like working. I even called Best Buy but I kept getting switched to a virtual assistant. All in all this is the worst purchase I have ever made and it will be in the garbage soon.
No, I would not recommend this to a friendBAD PRINTER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP Smart program worked on my computer then did not and now will not install. So it worked for about 3 weeks. I had to uninstall and then it will not install at all. I found out that a lot of people have problems with the HP Smart program with Windows 10, The printer gets paper jammed and does not take the paper smoothly. Bad design. It is difficult to get the paper in.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that the HP Smart App stopped working on your computer and won’t install again, and that the printer has experienced frequent paper jams. It’s no surprise that you’re frustrated by this combination. I would love for you to get the printer working to your satisfaction, so I’ll suggest some resources aimed at making that happen.
First, if you believe the software issue is based on compatibility with your operating system, I recommend you visit a page on our support site that has diagnostic tools for various issues. There you’ll find our Windows 10 Support Center. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Next, if you’ve not done so already, I recommend that you follow a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640
If the problem persists – and for advice on clearing and avoiding paper jams – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
disappoint it states all in one and it's not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was replacing my all in one printer, scanner, copier and fax This HP- Desk Jet Plus 4155 Wireless All-In-One prints, scans, copies but does not Fax so poor and faults it is not All In One I use my fax 4 or 5 times a month so I need my fax machine Very disappointed
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that the printer did not meet your expectations regarding the fax function. I can clearly understand why this would be quite a disappointment, especially considering you need the fax function several times a month and your last printer had fax capability. With that in mind, I’ll offer some resources that I hope will help.
First, this printer does have a fax function, albeit a mobile fax. You can learn how to use that by accessing the user manual on our support site. You can also find video tutorials, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you need further assistance, I recommend that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Wifi Connection, Lack of any indicators- BAD
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THis printer, has difficulty ( 2 hours worth) connecting to Wi-Fi, it does not print, paper loading is a headache, the lasck of touch screen or any instrcutions or instructional mode is glaringly apparent. I lost 7 hours of my life, on hold, given bad information, and honestly kloss of monetary income. I am returning it. Had it been free( its so badly engineered) I would still return it!
No, I would not recommend this to a friendAnother junk product from HP...as usual
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap and good for light home printing, for a while. Ink lasts like 20 pages of course. Its been about a year and the thing doesn't work anymore. Black won't print, even with a new cartridge. The App is annoying and the printer itself is loud as hell. I hate HP with all my heart, but at least they are consistent.
No, I would not recommend this to a friendOK just cause I needed something
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OK just cause I needed something But it wasn’t what I expected the ink went fast I still haven’t got any ink in the mail
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ray.
I’m sorry to hear that your experience with your printer is not what you expected. I can’t tell for sure, but it sounds like you’re out of ink and have not yet received your first set of Instant Ink cartridges. That’s certainly a disillusioning combination, so I’ll offer some information I hope will help.
I’m not sure why you’ve not yet received your replacement ink cartridges, so I recommend that you contact our Instant Ink program via virtual or phone agent so we can help you assess and resolve the situation. To reach a phone agent, call 1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding. To reach a virtual agent, follow this link:
- instantink.hpconnected.com/us/en/l
Keith
HP Care
hp.com/support
Wireless printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially it was pain to setup the printers . The Ink get empty very soon and paper get struck. Not so happy with this
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer was difficult to set up and is now experiencing paper jams. It’s easy to understand why this, plus rapid ink use, would be quite a frustrating combination, so I’ll offer some resources and information I hope will help you remedy the situation.
I can’t tell from your review what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use
Great all-in-one for small home office or student
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opening the HP 4100 All-in-one printer and you'll find 2 ink cartridges (black and tri-color), power cord, and the printer. My unit didn't include a USB cable, so if you want to connect yours to your PC through a USB port, you'll want to have a male USB A to male USB B cable available. After unpacking the unit, removing the plastic protective wrap, tape and cardboard, you have the choice to connect via USB as stated above or by wireless. If you choose wireless, you can go to the HP website and download the software or use the HP Smart app on your iPhone or Android phone. I already have the HP Smart app on my Android and it hasn't failed to make an install easy yet. So I just follow the prompts and tada, easy as before. The instructions tell you to make sure you use the latest version of the app, I always update my Google Play apps so I should be good. So the printer, it's your basic all-in-one printer with all the latest features needed to do daily tasks. The HP Smart app can set up printing, scanning, copying, sharing and even help troubleshoot the printer. Just open the HP Smart app on your Windows 10 machine and you'll see the printer and any other HP printers you have connected that use the app. I have the Smart Tank Plus 550 connected. Below that you'll see options such as getting supplies, scanning, settings, printing and more. The app is well laid out and easy to use. It doesn't offer a landline connection (does anyone use a landline...I do, lol), but it does offer mobile fax from your phone or PC. Other useful items are sleep mode and quiet mode. If the printer is inactive for 5 minutes it goes into sleep mode and if you enable quiet mode (off by default), it will print slower at a better quality with less noise. I'n not sure if this unit has auto-off, I didn't wait 2 hours to see if it powered down, but if it does it is turned on by default and will help save energy. You just use the power switch to turn it back on. HP offers what they call Instant Ink. You pick a plan and they will send you ink. They claim a 50% savings. I for one am tired of every company wanting to set me up with a rotating bill. It feels like those old cassette tape memberships from the 80s-90s. I'll pass, but I can see where it would be useful to someone that has a lot on their plate and wants to forget about having to purchase ink before running out. It all depends on how you look at it and what your needs are. Just throwing that out there so reader's know their options. Lastly it states on the box that it works with Apple Airprint. I'm guessing that's an iPhone thing and I'm a long time Android user, so just FYI. My opinion is like I stated, it's a good inexpensive all-in-on printer. It does what you need it to do and would be great for a home office or a student. I have no problem recommending HP products to my friends. I'm currently using an HP Ryzen 7 desktop with (2) 27f monitors. I've had good luck with their products.
I would recommend this to a friend Broken glass-will not replace item!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in July and just opened the box to install. The glass was broken in numerous places! Best Buy will not replace because it has been too long since I purchased the printer. Really? I have never even used it! It was only taken out of the box. Considering the thousands of dollars I have spent at Best Buy over the years, horrible way to treat a long time customer over a $100 printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you received a printer whose glass was broken in numerous places. It’s easy to understand why that would be a great disappointment – as well as a shock because the seller won’t exchange it. With that in mind, I’ll offer some information that I hope will help.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support
I'll also mention that HP printers have a one-year warranty from their purchase date, so there’s a chance that you can make use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Piece of Jun - Waste of Money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.complete waste of money. i have had many printers over the years and this is the absolute worst one i have ever had the bad luck to have purchased. beware don't buy this! -paper input slot is a nightmare to load -constantly jams -bought new toner and worked for couple of weeks, now blank etc, etc just a nightmare of a printer.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
always looses connection
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.always looses connection and doesn't print always looses connection
No, I would not recommend this to a friend Bad Deal!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions Still do not know how to scan If I could return I could return it I would in a heart beat!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer was difficult to set up and that you’ve not had the instructional materials needed to learn how to scan. The frustration you express is understandable, so I’ll offer some resources and information I hope will help you get your printer working to your satisfaction and have a better experience from here on.
First, you can access a setup guide (if you still need it) as well as user manuals and how-to documents (to help with scanning) on our support site. On the same page, you’ll find troubleshooting guides and software updates for your printer. Find all that here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you need further assistance with these issues or anything else, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Unable to use it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the ink cartridges is faulty and I am unable to reach anyone by phone to ask for another one. I see no reason to have to pay for one, when it came with the product. Because of my age and health, I am unable to enter the store, and I can't find any hours for Covid/elderly customers. Not sure what to do next?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer failed to recognize one of the ink cartridges that came with it. It’s easy to understand why this would be quite unsettling, especially considering you’re avoiding the risk of entering retail stores. With that in mind, I’ll offer some information and resources I hope will help.
I can’t tell from your review why your printer won’t recognize the cartridge, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer stopped working 2 days after the length of Best Buy’s return policy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped working so soon after you got it. It’s easy to understand why that would be quite an unwelcome surprise, especially only two days after the Best Buy return window closed, so I’ll offer some resources and information I hope will help you remedy the situation.
I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Setup
Bad choise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard set up Scan does not work Fragile Do not have ns ysl to set it up
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been so difficult to set up and the scanner has not worked. Your review is brief, but the frustration you express is easy to understand. With that in mind, I’ll offer some resources and information I hope will help.
First, if you still need it, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-2700-all-in-one-printer-series/29378157/model/31598157
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you can also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
DON'T BUY THIS GARBAGE!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is HORRIBLE. It takes hours to connect. Literally. Once it finally does, it saysb there's no paper when there is. It runs errors that you can't figure out because it won't connectn to the app you HAVE to download. If it finally prints, 4 out of 5 times, it jams. There's no plugins to connect with a usb cord. Everything must be done through wifi
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Amanda.
I’m sorry to hear that your printer has performed so poorly for you. The frustration you express is totally understandable, considering you’ve dealt with issues related to connectivity, unexplained out-of-paper messages and paper jams. We want our customers to have better experiences than what you’ve endured, so I’ll provide a resource and some information I hope will help you remedy the situation.
I can’t tell from your review what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Do not waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a dud a real dud. I have been on the phone for 5 night in a row over an hour an half each with tech service and have said its a hard ware issue.. can't print and its a printer can't copy and its a copier, last night the tech dude told me call back give new case number and just tell them it wont copy. I am like really dud just sent me a new printer. I am returning this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I am so sorry you had a disappointing experience with your printer, and I totally understand your frustration.
We aim for a high level of customer satisfaction with our printers and hope you give us a second chance. We will be more than happy to help you choose a printer that fits you better. You can always contact us for support using the following link: support.hp.com.
Tony
HP Care
hp.com/support
- Cons mentioned:Connectivity
Doesnt really work well..It does not have a chord
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt really work well..It does not have a chord from the computer to printer.
No, I would not recommend this to a friend Wi-Fi Printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been unable to connect this printer to my Wi-Fi and therefore have no printing capabilities.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected wirelessly like it should. I can easily envision why this would quickly become a major frustration. I can’t tell from your review whether your printer won’t connect on setup or you’ve had it connected before but it won’t reconnect. Regardless, I’ll offer what I hope are some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems, you can access a setup tutorial – if you still need it – as well as troubleshooting guides (including ones on connectivity), how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29378225
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Connectivity
Only HP knows how to connect WiFi to this UFO
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting WiFi is the hardest part ever! HP needs to work a lot on it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected wirelessly like it should. I can’t tell from your review whether the printer has not connected at all or failed to maintain that connection once you’ve made it, but I’ll offer some resources and information I hope will help in either situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including setup and wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support