Customer Ratings & Reviews

Hi, Trina.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection, and that you’ve spent so much time re-establishing that connection rather than tending to other parts of your life. That indeed sounds aggravating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.

First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, I hope that you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Alex.

I’m sorry to hear that your printer stopped working. It’s easy to understand why that would be quite a shock after having the printer only four days. With that in mind, I’ll offer a resource and some information I hope will help.

I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer was so difficult to set up. I can understand why that would be a frustrating start to owning a printer, so I’ll offer some resources and information I hope will help.

First, you can access a setup tutorial (if you still need it) as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has performed so poorly. I can certainly understand why issues related to setup, connectivity and the document feeder would be an exasperating combination indeed. We aim for our customers to have a far better experience than this, so I’ll suggest a resource and some information I hope will help.

I can’t tell from your review what’s causing these problems or whether they’re related, but the feeder issue especially concerns me and I believe needs further investigation. So, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. I can imagine what a disappointment that is. With that in mind, I’ll provide some resources and information that I hope will help.

First, I recommend – if you haven’t done so already – that you visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity and printer-offline issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If you still can’t get the printer to stay connected, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Tony
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not connected to your network. Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer a resource that I hope will help you resolve the situation.

I can’t tell from your review why your printer has not connected, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi, Millie.

I’m sorry to hear that your printer has performed so poorly on so many fronts. It’s easy to see why issues with connectivity, setup and paper feeding would make for quite an unnerving introduction to a product. With that in mind, I’ll offer some resources and information I hope will help.

I can’t tell from your review what’s causing these problems or whether they’re related, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you can make use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Verna.

I’m sorry to hear that your printer has rendered prints so slowly and has failed to maintain a reliable wireless connection. I can easily see why that would be a frustrating combination. With that in mind, I’ll offer some information and resources that I hope will help.

I suggest you look at a guide on our support site that covers improving print speed; choose whichever of the two matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

For the connectivity issue, you can visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If either problem persists, I suggest that you reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com

Keith
HP Care
hp.com/support

Hi, Mike.

I’m sorry to hear that your printer’s software is so difficult to use, and that the device has lost its wireless connection so often. I can certainly see why that would be an exasperating combination. I would love to help you resolve this issue, so I’ll suggest some resources that might be of use.

First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has performed so poorly. It’s easy to understand why seeing unexplained errors when connecting wirelessly or USB would quickly become exasperating. I want to help you remedy this situation, so I’ll offer a resource and some information aimed at achieving that goal.

I can’t tell from your review what issue your printer faces or why it won’t connect. Thus, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has experienced frequent paper jams. It’s easy to understand why spending so much time on maintenance would quickly become frustrating, so I’ll offer some resources and information I hope will help.

First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06556765

If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that you’ve found your printer generally unsatisfying and the duplex feature awkward. Your review is brief, but your disappointment is clear – and totally understandable – so I’ll suggest some resources I hope will help give you a better experience.

First, I recommend looking over a guide on our support site on duplex printing. Choose whichever one is appropriate for your operating system:
- Windows: support.hp.com/us-en/document/c04402029
- Mac OS: support.hp.com/us-en/document/c01935823

I also suggest you follow the steps in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503

You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157

If those suggestions don’t lead you to a solution, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hello there,

I’m sorry to hear that you weren’t satisfied with this printer. We always strive to offer our customers a reliable and satisfactory experience and I regret that we missed the mark there. I can understand how disappointing this must have been.

If you have any other concerns or questions, always remember that you can contact us directly for further assistance. We are always there for you. You can find all contact details on our website "HP Support".

Denise
HP Care

Hi, Cally.

I’m sorry to hear that your printer has performed poorly with regard to paper feeding. I can easily understand why this malfunction and the frequent need to reset the printer would quickly become aggravating, so I’ll offer a resource and some information I hope will help.

I can’t tell from your review what’s causing this malfunction, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support