Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
bad printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need to connect to the web to print? nothankyoumuch
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to connect wirelessly like it should. Your review is brief, but your frustration is clear – and totally understandable – so I’ll offer a resource and some information I hope will help.
I can’t tell from your review why your printer won’t connect, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Thank god for HP tech support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great for a whole day before it went into full printer failure. Thank god for HP tech support for sending me a new one really quick. Otherwise it’s a great printer especially for online classes where you have to scan assignments in or print out worksheets.
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Jaye.
I’m sorry to hear that you received a printer that didn’t work, but I’m glad to know that HP support helped you and got you a new one quickly. To help you make the most of your new printer, I’ll offer some resources and information I hope will help from this point on.
To learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you ever have questions or concerns, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
hp desk jet plus 4155
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had less then a year and isn't working doesn't print from lid
No, I would not recommend this to a friendGinger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The on and off button broke no longer have it, had to trash it
No, I would not recommend this to a friend- Pros mentioned:Print quality, Size
Capable Printer/Scanner/Copier/Fax
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 Minute Review ---------------------- This printer is an All-in-One Printer - Printer, Fax, Copier and Scanner. This printer is an inkjet printer and not as quick as your LaserJet printer but does a good job in color printing. Setup is very quick, not sure why some of the reviewer complain about it. Just download the HP Smart App from your android appstore/apple store and you just follow the instructions. If you subscribe to HP+ then 6 months of free in (1500 pages per month) is included and also a 1 year of add on warranty is added on top of the 1 year warranty. Note that after 6 months of free service, you will be charged for using HP+ unless you cancel At the current price with the 6 months of free ink, and given the quality of prints and the small form factor of the printer its worth buying. Pros ------ 1. Not too big/heavy like a laser printer. 2. Signing up for HP+ give you 6 months of free link and a 2 year total warranty. 3. Dual Band Wifi Support 4. Automatic document feeder 5. USB port for connecting your PC 6. Free 2 year mobile fax Cons ------- 1. Does not include the USB cable for connecting your computer. What's in the Box ------------------------ 1. HP Deskjet 4155e 2. Power cord 3. Manual 4. Original Ink Cartridges SETUP and DESIGN -------------------------- First step is to take off all the packaging tapes and insert the color and Black cartridges. Download the HP Smart App for the setup. Just follow the instructions on the app to setup your printer and to connect it to a wifi network. Since the printer is a wifi enabled printer, it will also download firmware automatically. I love the 35 paper auto feeder and it does not skip pages which is great. USAGE --------- I tried Wifi - Computer, Mobile and wired connections and the printer/scanner/copier/fax worked flawlessly. Windows 10 recognizes the printer, It is simple to go and add a printer. The device is capable of sending mobile fax of the document when you scan the document through the printer OR you can attach a file through the app. Webservice feature is pretty cool. Once you configure an email address to the printer, all you do is email the document to the printer email address and it prints .. Overall a capable printer/copier/fax/scanner
I would recommend this to a friend Slow, waste of money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, this is a really bad printer. It takes literally minutes for one sheet of paper to print, and the quality isn’t great. I’ve also noticed that it sucks up ink really fast too. Doesn’t turn on and off, for some reason have to replug it in every time i wish to use it. Wish i could still return it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. The exasperation you express in your review is certainly understandable, considering that you’ve dealt with issues related to slow printing, rapid ink use and a power button that periodically doesn’t work. I want to help you remedy the situation, so I’ll offer a resource and some information toward that end.
I can’t tell from your review what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Annoying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so annoying! Every time I try to print something it takes ages to start the job and If the job gets cancelled then it’s another long wait for the printer to clear. Quality wasn’t great either. I would expect this from a printer that’s priced around $20-$50 but I guess this is what $100 gets you.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been so difficult to use. The annoyance you express is certainly understandable, considering the lack of reliability you describe and long waits for print jobs to start and clear. We want customers to have better experiences than what you’ve endured here, so I’ll provide some resources that I hope will help you get your printer working to your satisfaction.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP Smart is terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't come with a CD for the software, it instead says to download a program called HP smart. Problem is the software isn't really smart and is unable to detect the printer, even when connected via USB cable. I'll be returning this and trying a different brand that hopefully has working software.
No, I would not recommend this to a friendThis printer is sloooooooooow!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't even know they made printers this slow anymore! I bought it thinking that I don't print that often, so I shouldn't spend much money on a printer, but this printer was ridiculously slow! I returned it. I'm a patient person but not THAT patient!
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality print Stop working after a few days Was returned to best buy
No, I would not recommend this to a friendJUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a great PAPER WEIGHT. After using it the first time after the return window, it stopped working. Every time my kid, who now goes to school needs to print something, we use our old simple printer. This printer is a hot pile of flaming garbage. I would not recommend it to anyone.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped working. The frustration you express is totally understandable, considering the malfunction happened a day after the return window had closed. We want our customers to have a more reliable experience than what you describe, so I’ll offer a resource and some information that I hope will help.
I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Can't get the printer to print
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this printer for 4 days and I cannot get it to print anything. The app is no help. It won't print and I have no error notifications on why except that the app just says the printer is busy. My computer says the door is open, it's not. Horrible. I can't get anyone at HP to get back to me.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not set up like it should. It’s easy to understand why the inability to print, an unresponsive app and an unexplained error message would go well beyond frustrating, so I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing the issues you describe or why no one has replied to your attempts at contact, so I recommend that you call us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not program the printer. The instructions were difficult!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve been unable to set up and install your printer because the instructional materials were difficult to follow.
I can certainly understand why that would be a great disappointment and a bad start to owning a new device, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this printer. It goes "offline" and won't go online again until you uninstall and reinstall the printer. I contacted HP Support, but they suggested uninstalling and reinstalling each time I wanted to use it.
No, I would not recommend this to a friendPoor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a deception . It failed to work after 3 month.
No, I would not recommend this to a friendPiece of junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this printer. We have had nothing but trouble. Waste of money. Will probably toss it and buy a new one it’s so bad. The HP smart app is…. Not smart. On the phone with HP for almost an hour now just trying to update the password to connect to our new WiFi router.
No, I would not recommend this to a friendVery disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer consistently forgets the wifi network. You have to unplug it, reset, and set up wifi over and over again. I'm not technologically challenged, so I don't believe this was a user error. Also, it prints very slowly. I returned it.
No, I would not recommend this to a friendBig Brother Packard Wants Your Data
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I moved and needed to replace the printer I had left behind ASAP. Had I not left my acxbehind as well, I quite literally would have used it to destroy this hunk of maniacal trash. A Beet Buy salesperson recommended it. I will be replacing as soon as I fond something satisfying to smash it with.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had a good experience with your printer. The frustration in your review is clear. You don’t mention any specific difficulties you’ve had, but because we aim to provide a reliable experience with our printers and support, I’ll try to offer some helpful suggestions.
For help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various issues and tasks, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I hope you’ll again reach out to us, directly at +1 800-474-6836, so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Brand new not working.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drops Wi-Fi all the time . Goes to sleep mode must unplug and reboot everytime you use it. No customer service number must must do it via text and multiple choice questions.I played text tag for a hour and got no where. Printer is 30 days old and my returnable. Always own a hp last one for me.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed well on several fronts. It’s easy to understand why issues related to sleep mode, connectivity and th lack of support would be tremendously frustrating, so I’ll offer some resources and information I hope will help.
From your review, I can’t tell what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
DO NOT purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT waste money on this printer. It takes alot of ink and the paper jams every time. Even with the guides the paper prints crooked. The WIFI doesn't pair easily with my HP computer and it is difficult to find the device.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. The frustration you express is totally understandable, considering you’ve suffered near-constant paper jams, crooked prints and unreliable connectivity. We want our customers to have a better experience than this, so I’ll suggest a resource and some information I hope will help you remedy the situation.
I can’t tell from your review what has caused these problems or whether they’re related, so I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support