Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Horrible Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer does everything except print, it scans and copies just fine, but It takes atleast an hour to print 1 document because it keeps getting "paper jams" or not grabbing the paper to begin with. Buy a bottom loading printer and save yourself the stress..
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has given you such trouble. I can easily understand why frequent paper jams and document-feeder issues would quickly become exasperating. With that in mind, I’ll offer some information and resources I hope will help.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06556765
You might also find useful information in this guide to document feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
was not as simple to set up as we were told
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most expensive and liked of the 4 hp's we have owned
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Earl.
I’m sorry to hear that your printer was difficult to set up. Your review is short, but I’ll provide some resources and information that I hope will help you make the most of your printer.
To learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry but was to complicated for me to set up apps on all my devices also bigger than I wanted on my desk. It was not out on display so I was unable to see it before I bought it. I did return it to the store and was very pleased with that process.
No, I would not recommend this to a friendTrash
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money in my eyes. Printer works when it wants to, gives a million issues… threw it in the closet and left it there because I give up and it’s too late to return it.
No, I would not recommend this to a friendWorst printer ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't stand this printer! I tap the word print, and I always have to get up to help it print! I don't know if it's the app or the printer but I've updated the app and everything! I know how to troubleshoot. I hate this printer.
No, I would not recommend this to a friendAlways to power boot to print a document
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried several times, and everytime have to power boot the printer to print a document. Reached out to support and they did something to fix and a week later, same issue. Returning it pretty soon. This is my first HP printer and very disappointed. John
No, I would not recommend this to a friendNot happy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. Have had problems since the second month of ownership. Printer cartridge door inside hedge broke after change ink cartridge, so now the cover door doesn’t close properly requiring me to hold the cover door to print any document.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. I can thoroughly understand why a part breaking during installation of a new ink cartridge that now prevents the cover door from closing properly would be profoundly dissatisfying. With that in mind, I’ll suggest a resource that I hope will help you improve the situation.
I can’t tell from your review what broke or whether a remedy exists that you can perform, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
I am returning it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate things that do not instruction books. I tried installing it, then had two of my sons try to install it. Finally one of them called HP to ask for advise. They said "something must be wrong with it, return it to Best Buy for replacement.
No, I would not recommend this to a friendWorst Printer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it, the worst printer. It keeps losing my WiFi, I have to power it down to get it to wake up. It takes forever to print. Now I have found that I only had 10 days to return it so I’m stuck with it. Not a very happy customer bb
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly when it comes to its wireless connection. I can readily understand why needing to frequently unplug and restart the printer would quickly become exasperating. We want our customers to have a better experience than what you’ve endured, so I’ll suggest some resources I hope will help you improve the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with this or any other issue, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Horrible HP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its horrible machine very slow doesnot work woth chrome book unreadable screen nothing good woth this scanner over there please do not think its very cheap about this printer i never seen before like this also you cant return back horrible
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve had a bad experience with your printer. I can understand why connectivity and print speed issues would be quite a frustrating combination, so I’ll offer some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
You can also visit a page on our support site that has diagnostic tools for various problems, including wireless connectivity issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Waste of time and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great buy. Printer comes with literally no instructions. Ok to use if you just want to copy but if you plan to connect to Wi-Fi and your computer I hope you have HOURS to spend TRYING to connect it. Not worth the hassle.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has been difficult to connect wirelessly and that you’ve not gotten the instructional materials or support you need. I can easily understand why that would be a terrible start to owning a new printer, so I’ll provide some resources that I hope will help you get your printer connected and working to your satisfaction.
First, you can find a setup tutorial as well as troubleshooting guides (including one on connectivity), user manuals, how-to documents and software updates for your printer on our support site here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with connectivity or anything else, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Save your money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money i only printed twice with it and after i was never able to print again i dont know what even happen to it it seems as of its print you can heard it but nothing prints
No, I would not recommend this to a friendDon’t buy this printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is awful. Stopped working after a week or so and have been troubleshooting it. Cant fix it and now the 15 day return period is up so Best Buy won’t take it back. Don’t buy this printer and don’t buy from Best Buy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Heather.
I’m sorry that your printer stopped working only a week after you set it up. I can understand why that would be an unsettling surprise, especially considering you’ve tried troubleshooting to get it to work again without success. We want our customers to have a more reliable experience than what you describe, so I’ll suggest a resource and some information that I hope will help.
I can’t tell from your review why your printer stopped working, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Always in error
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not test this printer on time so, I am unable to return it. It's always "in error state" and malfunctions more than it functions. I regret buying this printer. I have packed it up and would probably dispose it. Waste of $100+.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed poorly and unreliably. The frustration in your review is clear – and totally understandable – so I’ll give you some information I hope will help.
The Best Buy return window might have closed, but HP printers are covered by a warranty that extends one year from the purchase date. So, if it comes to that, you can make use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
First, though, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Better off buying new printer than ink refills.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better off buying new printer than ink refills. Firmware update kills your ability to use non-OEM print cartridges. Donating to Veterans Home. At least they can reverse the Firmware for use with non-OEM printheads. Do not recommend.
No, I would not recommend this to a friendDefected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not HAPPY with this product. I have had unsuccessful agents that didn't fix the issue or didn't know what they were doing. I am ready to return the product. Very Dissapointed.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer has not worked like it should. It’s easy to understand why that would be quite exasperating, especially considering several support agents tried to help you make it work, so I’ll offer some resources that I hope will help.
As you probably know, HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a resolution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Terrible!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best choice. It keeps disconnecting from the internet so I can’t print anything. Then it says I have to sign up with a program to get monthly ink deliveries which I did and it still won’t let me print. Bad choice!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Fran.
I’m sorry to hear that your printer has failed to maintain a reliable wireless connection. Your review is relatively brief, but your frustration is clear – and totally understandable. With that in mind, I’ll point you toward some resources I hope will help you improve connectivity.
First, I recommend that you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and printer-offline difficulties. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
run from this printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have ever bought. I have no idea what a warranty means. I have been calling hp and this has never worked since I bought it. Please never buy this. It is slow the drivers are terrible.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Well-made all-in-one designed for value
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was impressed by the DJ4155+ from a build quality perspective. It was packed VERY efficiently in its shipping box, and is constructed out of very sturdy plastic that doesn’t feel flimsy at all. Previous HP AIOs have had thinner and more flexible parts, but this looks like it should hold up well. Wireless setup was not an issue for me, but other reviewers noted some problems there. It seems to work better on 2.4GHz networks but purports to be dual-band – I had no issues when adding it to my 802.11AC (WiFi 5) mesh network. There’s one design flaw – Its not a flaw so much as a TERRIBLE value decision. This thing doesn’t have a horizontal paper storage and loading tray – It has a rear top-load paper tray, which presents several problems: - The paper is out in the open air when loaded, and subject to dust entry and damage of your paper stock while waiting to be printed on. - The paper hangs over the tray, and can result in warped/creased/folded pages that do not load properly or print with poor quality/damage. - The loader sometimes pulls more than one page in, or pulls paper in at an incorrect angle, resulting in poor prints and wasted paper and ink when these mistakes happen. This seems to be the most glaring caution to buying one of these printers. The lack of a proper paper tray makes this hard to recommend. To balance things out, this is one of the least expensive models from HP that supports Instant ink – This really makes everything better from a value perspective. HP offers excellent prices for 50-100 pages/month and still costs less per year than just a single pair of black/tricolor cartridges. The printer comes with a 2-month trial of the 50 page-per-month plan and the ink included will get you started on this subscription. This is the way to go even if you don’t print much – 50 pages per month is going to get you proactive ink replenishment and total annual costs under $40/year. Try just buying a tricolor cartridge for less than that! – And the Instant Ink cartridges you’ll get by mail are LARGER than even the XL variants of existing HP carts, meaning that you won’t be changing ink as often, leading to better performance during large print jobs where knowing you have the supplies you need matter. Print quality was very good – punchy color on documents as well as great looking photos – The ink type used in this printer seems to do well even with high quality prints, but the top loading prevents prolonged use as a photo printer, considering how hard it would be to keep photo paper from sticking and jamming. I had this issue several times while testing it and I was using HP photo paper and HP Inkjet paper to evaluate it. Scanning was great. Surprised to see an auto document feeder in this price range, especially considering that this is targeted to homes where more basic scanning needs are typical. It works well and didn’t have any issues in my tests. Scans are good quality and the scan controls in the HP Scan app are excellent on desktop and mobile. Mobile and desktop printing was pretty effortless, but I already used other HP all-in-ones, so I was already set up with the right apps and software. Apple’s AirPrint is supported and worked with no problems when testing with my own iPhone and iPad, and the kids’ phones as well. Mobile scanning also worked great if your use case requires that. For a sub-$100 class, this is a great printer/scanner with one flaw – No paper tray and a gravity-fed rear top loader. If this can be remedied in future designs, this is a tremendous value for home use. Instant Ink capabilities might just be enough to cancel that out for home users who don’t print much.
No, I would not recommend this to a friend The paper loader sucks!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer I ever had! The paper loader is a mess! it doesn't take the paper unless you push it down and when you do, it catches the paper on the side. Don't buy a printer with paper loader in the back.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Alioka.
I’m sorry to hear that your printer’s document feeder has performed so poorly. I can certainly understand why difficult paper loading and frequent misfeeds would quickly become frustrating. We want our customers to have better experiences than what you’ve endured, so I’ll suggest some resources I hope will help you remedy the problem.
First, I recommend you follow the steps in this guide to document feeders that fail to pick up any paper or pull through too many pages at once:
- support.hp.com/us-en/document/c01728503
You might also find useful information in this troubleshooting guide for printers that display an out-of-paper error and do not pick up paper:
- support.hp.com/us-en/document/c00786157
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support