Customer Ratings & Reviews

Hi, Nicolette.

I’m sorry to hear that your printer has printed only a single page since you got it. Your review is brief, but your exasperation is clear – and totally understandable – so I’ll suggest a resource and some information I hope will help you remedy the situation.

I can’t tell from your review why your printer hasn’t worked, and I’m not sure where you learned that support would cost you an additional $40. Basic support is covered for a year under HP printers’ basic warranty. So, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll reiterate that HP printers have a one-year warranty from their purchase date that covers not only support but also hardware and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer won’t yield color prints like it should and the paper keeps jamming. I can understand how this would be a big disappointment. We strive for a customer experience that's long-lasting and reliable, so I’ll offer you some resources that I hope will help you remedy the situation.

First, I recommend you follow a troubleshooting guide on our support site covering document feeders that pull through too many pages at once or fail to pick up paper at all. We cannot provide direct links to our support resources here at this time, but you can locate this guide by searching the web using these keywords:
HP Support c01728503

You also might find useful information in a guide aimed at troubleshooting and avoiding paper jams. You can find the guide by searching the web using these keywords:
- HP Support c05079673

For color ink issues, I'd recommend following this troubleshooter: support.hp.com/us-en/document/c06557991

Remember you can also contact us for support at any time. Find our official support site by searching the web with keywords “HP Support.” I will also mention that HP printers have a one-year warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for the icon on our support site labeled “Check Warranty Status.”

Tony
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not completed the connection process like it should and that you’ve not been able to get the support you need. I can certainly understand why that would be a jarring surprise after getting a new printer. I’d love to help you get the device connected and working like is should, so I’ll provide some resources to that end.

First, I recommend that you follow a setup tutorial specific to your printer that you can find on our support site. On the same page you can also access user manuals, troubleshooting guides (including one on connectivity), how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

If you need further assistance with setup or anything else, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I'm sorry to hear that your printer was so difficult to set up and is yielding prints so slowly. This is not at all the experience that we intend to provide to our customers, so I can imagine how disappointing this must be. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll offer some resources that I hope will help.

I suggest you look at a guide on our support site that covers improving print speed; choose whichever of the two matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

You can also visit a page on our support site that has diagnostic tools for various problems, including setup and connectivity issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If the problem persists, or you need any further support, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hello,

I'm so sorry for the inconveniences this printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how upsetting this is. I would love to help remedy this for you, so let's see what we can do.

If you use Windows, I would recommend you download and run our Print- Scan- Doctor. This program identifies problems and then solves them automatically. To find this diagnostic tool, search the Internet with the keywords "HP Print and Scan Doctor". A link to this tool should be at the top of the search results.

If you are using a Mac, this document will help you to solve the problem of printer connection. We cannot currently list direct links here, but you can find this guide by searching the Internet for "HP Support c04249334".

NOTE TO OUR CUSTOMERS: In response to the COVID-19 pandemic, Amazon has set necessary safety precautions in comments that prevent us from providing direct links to documents and tools that we have commonly used to help you resolve issues. Nonetheless, we want to assure you we still care about you – our customers – and your experience. We recommend that if you have detailed questions, you contact either your vendor, Amazon Support or HP Support for help in getting the precise answers you need.

Denise
HP Care

Hi there.

I'm sorry to hear that you've experienced trouble with mobile printing. We strive to provide a convenient experience with our printers, so I can certainly imagine how disappointing this must be. To that end, let’s see if I can help fix this for you with a suggestion or two.

First, I recommend following any steps you haven't already taken in the FAQ troubleshooting portion of the applicable document on mobile printing:
- iPhone: support.hp.com/us-en/document/c02623193
- Android: support.hp.com/us-en/document/c04024231

You might also gain useful information by following a guide to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Choose the link to whichever document matches your operating system:
- Windows 10: support.hp.com/us-en/document/c04675142
- Mac OS: support.hp.com/us-en/document/c06188214
- Android and iOS: support.hp.com/us-en/document/c03561640

If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer is yielding prints so slowly. I can wholly understand why waiting 15 minutes for a seven-page print job would be quite a shock. With that in mind, I’ll point you toward some resources I hope will help you get your printer working to your satisfaction.

First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898

If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support

Hi, Diane.

I’m sorry to hear that your printer has not connected wirelessly like it should. It’s no surprise that you’re disappointed, especially considering you’ve done your own troubleshooting without any result. I would love to help you get the device connected and working, so I’ll offer a resource aimed at achieving that goal.

I can’t tell from your review why your printer would not connect, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and see what can be done. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

While I’m glad to hear that your printer is working, I’m sorry to hear that you’ve had a bad experience getting to this point. It’s easy to see why a malfunctioning printer and a retail person who doesn’t provide what you need would be doubly frustrating, so I’ll offer some resources I hope will help from this point on.

For help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals, video tutorials and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225

You can also visit a page on our support site that has diagnostic tools for various issues, including setup and connectivity. If you encounter any problem, there you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics

If any problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support