Customer Ratings & Reviews
- Model:
- 3XV13A#B1F
- SKU:
- 6404821
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.8 out of 5 stars
Customers are saying
Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is not functional. It is not worth the headache or the money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear your printer is not working like it should. I can understand why a non-functioning printer would be a quite unnerving, so I’ll offer some resources that I hope will help.
I can’t tell from your review why your printer is not functioning, so I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
had to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it very difficult to connect with my wifi had to return it
No, I would not recommend this to a friendSOOOO Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk, slow. crappy printing, etc. waste of time & money
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If my suggestions don't seem to help, please reach out to us for support any time. We're always here to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Not easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use. I can’t figure out how to print out anything.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lisa.
I’m sorry to hear that you’ve had difficulty learning how to use your printer. I can understand why that would be a frustrating start to owning a new product, so I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup or anything else, I hope you’ll reach out to us so we can work through any necessary troubleshooting with you. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link: support.hp.com
Keith
HP Care
hp.com/support
HP printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was defective and had to be returned and replaced
I would recommend this to a friendScanner did not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not scan. Retur-exchange/Replaced with Epson workforce.
No, I would not recommend this to a friendSucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer really sucks. Very slow. Not user friendly
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
can't get it to work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.why don't you include instructions. how does this thing work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm genuinely sorry about the issues you encountered with the setup of this printer. Despite this experience, I want to assure you that it’s always our intention to provide the best possible experience with our printers to our customers. On that note, I regret that we fell short this time. Let me see how can I help.
First of all, due to Environment Protection reasons, HP provides neither the USB cable nor the CD-ROM containing the drivers.
Also, please don't hesitate to contact us for support. We'd be more than happy to help, so you can reach us via preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Trump2020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ink too expensive piece of crap like all the rest under 400
No, I would not recommend this to a friend
Instant Ink, Virtual Fax & Budget Friendly
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an All-in-One Laser printer that I absolutely love by another manufacturer. However, as a long-time user of HP printers, desktops & laptops, I have wanted to try one of their new printers with "instant ink"! Setup The setup of the HP Wireless All-In-One Inkjet 4155e was very easy. I unboxed everything, undid all of the tape holding the pieces in place like any other printer, inserted the ink cartridges, powered on the printer & was breezing through setup with zero problems. App The app is straightforward, easy to use & guided me through the above setup. It has a nice look, layout as well as being responsive with crisp movement on iOS 14 on an iPhone 11 Pro Max. No major problems at all thus far-only a small annoyance when setting up my account & the Instant Ink. Account & Instant Ink As other reviews have mentioned you get 6 free months of Instant Ink but I had to sign up for a plan when creating my account and linking the printer. Also, I had to find the exact model number of this printer (not a 4155e) when linking the printer to my HP account. Nor was it on the label containing the serial number either like HP's website said it was. I had to Google it. Not good HP, not good at all. The next minor issue was the monthly subscription where I chose the $0.99/month option. Why? Because I have my Laser printer that is my main printer. It is lightning fast & just my default after months of use. Printing Printing isn't blazing fast nor is it super slow. This is a lower-priced inkjet printer that delivers good basic printing & so you won't find it doing an insane amount of printed pages per minute, nor will it do photo lab quality photo printing but that isn't what this printer is for. It is for a SOHO setup and so it does fit my family's needs pretty well. Display The display on the printer has an exclamation point on the display which I thought meant there was a problem. Clicking the button led to a setup page being printed with all my printer's information including the network configuration being printed...just like I had printed 3-4 minutes prior. That was annoying. Googling left me with no answers, nor did looking up the manual online for this model of printer. This is where having multiple classes of printers, within the same product line just slightly varied model numbers, can be a hassle for the consumer. Yes, you're saving money on documentation costs but you're frustrating the consumer. This was a letdown for me. Other Perks With our kids returning to school soon I will be faxing a lot of items to the school, to the doctors, etc. and so this printer coming with free virtual fax for a while was definitely something I was looking forward to! I can say it has thus far worked well for me. I have zero complaints thus far! Wireless printing has been a breeze & again, while not nearly as rapid as our laser printer it has 100% done its job effectively. It sits in a room in our home farthest away from the router & yet it has never dropped from the WiFi or given us any problems. Very good sign, especially since another vendor's WiFi item sits directly on top of our other printer, right next to this one, and does have issues staying connected. Kudos to HP on the nice wireless NIC that is included in this printer. Closing In closing I have a few minor complaints about the printer, however, for a budget printer it does a really good job. If they can fix the ambiguity of the manual, fix the burden they place on the consumer to find the correct product number in order to actually activate the extra year of a warranty + the free Instant Ink for 6 months, then it would be a no brainer budget printer. Oh! The only other minor issue I had was that it seemed that I could only fit about 8 sheets of paper in the paper holder for the printer. Very minimal amount for seemingly no reason. I guess unless that is trying to coincide with the $0.99/month plan that they offer which is for 15 printer pages a month. That would make sense but super odd to me. Not a deal breaker, just made me wonder the reasoning behind it.
I would recommend this to a friendUNBELIEVABLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I THOUGHT IT WOULD BE GREAT, IT'S A PIECE OF JUNK.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial – if you still need it – as well as troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/29378225
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Difficult to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could return it I would but it’s past this time limit.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Angie.
I’m sorry to hear that your printer has been difficult to set up. I can’t from your review what kind of difficulty you’ve encountered or whether you were able to complete the process, but nonetheless I’ll offer some resources and information I hope will help.
First, you can access a setup tutorial as well as user manuals, troubleshooting guides, how-to documents and software updates for your printer on our support site. Do that by following this link:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Do not waste your money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never connect to my phone, never picked up my network
No, I would not recommend this to a friend- Pros mentioned:Print quality
Mixed Bag Depending on Your Needs
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP - DeskJet 4155e Wireless All-In-One Inkjet Printer is, for me, a mixed bag. PROS - A lot of features for the price. - Insta Ink makes it simple to stay supplied for active use - Wifi set-up is simple and fast - Normal Print Quality is Good CONS - Paper is fed via the back rather than bottom - Does not print 2-sided - Copies are 300 dpi max, thus lose detail from originals (Note: This is normal for this price range) - Printer will refuse to print if you attempt to use 3rd-party ink If your usage scenario is for good, basic, single-sided color printing with a no-hassle ink solution - and at a budget-price, then this may work for you. If you're looking for more than that, keep looking.
No, I would not recommend this to a friend HP Blows
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this printer, horrible buy, least user friendly
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If you need any further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
9 Months FREE INK OFFER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a SECOND family printer as it came with 6 months FREE HP INSTANT INK. + 3 FREE months with a code = 9 months Great for all the family to print using a dedicated HP email address - so can send documents remotely to it. Sign up to the HP INSTANT INK subscription and get 3 FREE MONTHS using code: vb8BN or using the link: [email protected]/vb8BN so you will get 9 months of FREE INK - I chose the highest page allowance - for use during the free ink period - will review usage during the 9 months Bought SECOND family printer as it came with 6 months FREE HP INSTANT INK. + 3 FREE months with a code = 9 months I hope the code works for you guys too
I would recommend this to a friend Badprinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse printer I have even purchased bad
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Big No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer sucks. Very user unfriendly. I took it back.
No, I would not recommend this to a friendJUNK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE EVER.......................BE HAPPY
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with your printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I recommend you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems or to learn more about your printer and all its features, you can access a setup tutorial, troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-deskjet-plus-4100-all-in-one-series/29378221/model/29378225
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Print to slow I definitely no recommend to no body
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would quickly become frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support