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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 5285 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers are impressed with the DeskJet Plus 4155's ease of use and print quality, frequently praising its simple operation and clear output. Many also appreciate the printer's compact size and reasonable price. However, some users experienced challenges with WiFi connectivity and found the setup instructions unclear.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 5,285 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer for a nice price!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this wireless printer! Very easy set up and have never had any issues! The automatic printer cartridge refill program works nice as well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent printer.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer does a good job printing. The only comment I have is the size of the paper holder is extremely small. You will find yourself reloading paper quite a bit if you do a lot of printing. Since we don't print a lot it's fine for us.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its easy to use. The price is kind off Affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great printer, gets the job done would recommend for someone looking to get a starter printer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mrs.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up . I like the way the paper loads and it works great for my needs. I am always satisfied with Best Buy purchases

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best printer I've owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this printer. It's doesn't take up much room. It's a printer and scanner. Needs only 2 cartridges unlike my previous HP printer; and the ink subscription makes it easy. I dont have to worry about running out for ink. It's delivered to me.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great Printer!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how I can be anywhere and print from my phone and have an easy way to get things done with good quality!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    the best of the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best printer, highly recommended. I loved it for my work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Good Buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great printer for our normal household use.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Satisfied!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great on ink and great reproductions.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Not a good experience.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My expectations were too high for this unit. Still trying to adjust. Price was right. Still trying to apologize to my 2 year old 7855 photo. Not speaking to me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    MS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the printer itself is working well,,no thanks to your tech department..I had problems setting it up and spent 7 hours with two different techs and they could not figure out what was wrong.. I finally downloaded the manual(you might consider incuding it with the product) and figured out what all the buttons on the printer were for..I had mention to both techs the error button(found out what it was after downloading the manual) and neither one ask me to read the error message A VERY FRUSTRATING AND REALLY ANNOYING SITUATION.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer. Has lasted me a few years now. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 3 out of 5 stars

    Pretty good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is great for printing. Scanner is ok too. The hp software on the computer is a bit of a pain in the neck though.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great printer for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer for the price. Easy setup with no issues. Had to figure out how to use the scan. I would highly recommend this printer for everyday home use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use it occasionally and it does everything I need it to do. I like the fact that I can make copies straight from my phone

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 2 out of 5 stars

    Mad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reasons why I only gave it 2 stars instead of 5 stars is because HP made it more difficult to install the printer because of inadequate poor documentation that was all wrong. The online support was useless and all wrong. I ended up ignoring all of the HP useless documentation and used my operating system installation tools to install it to get it to work since the HP software is useless rubbish. Once I was able to get it to work which took about 3 hours the printer works great. The first thing I recommend you do is to throw out all of the documentation if you want the printer to work.

    I would recommend this to a friend
    • Brand response from HP Team
      Posted .

      Hi there.

      I’m sorry that your printer setup experience was more difficult because of inadequate instructional material. While I’m glad that you eventually got your printer installed and working, the frustration you express is totally understandable considering you spent so much time and needed to find your own workaround. I want you to get all you can from the printer from here forward, so I’ll provide some resources I hope will help get you there.

      To learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you want to use it – as well as user manuals, how-to documents, software updates and troubleshooting guides here:
      - support.hp.com/us-en/product/model/2100187854

      You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
      - support.hp.com/us-en/topic/diagnostics

      If you need any further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

      - Model number
      - Serial number
      - Your location
      - Case number (from any previous contact with HP support)

      Keith
      HP Care
      hp.com/support HP

  • Rated 3 out of 5 stars

    Windows 10 or 11 'required' vs. 'recommended'

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had product for short time. Had difficulty setting up as I was dealing with Windows8 on my laptop. Engaged with HP support. The first question they asked was what OS I had. Told them Windows8. Then after a 1 1/2 hour without being able to set-up printer, I was told it doesn't work with Windows8. Why wasn't told that at the beginning. Also, I pointed out the info on their website which stated Windows 10 or 11 was 'recommended.' The agent then referred be to the small print on the box which said Windows 10 or 11 was 'required.' I believe 'recommended' and 'required' have two different meanings. Ugh! Very frustrating.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great printer for a great price! Easy to set up and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 5 out of 5 stars

    Great printer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This printer is perfect for what I need. I had purchased another brand and it was a disaster so I switched back to HP. It is better to pay a little more and get a good product!

    I would recommend this to a friend