Customer Ratings & Reviews
- Model:
- M2U85A#B1H
- SKU:
- 6191401
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the ENVY 5055 All-in-One Instant Ink Ready Printer's ease of use, print quality, and compact size. Many appreciate its wireless capabilities and the generally quiet operation during printing. Positive feedback also highlights the printer's straightforward setup process. While some users noted minor concerns about the paper tray, the overwhelmingly positive reviews praise the printer's value and reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use, Size
Just what I need for everyday use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, compact easy to operate. Light, compact easy to operate.
I would recommend this to a friend - Pros mentioned:Ease of use, Wireless
great printer for college
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy to use and it is wireless although I prefer to hard wire the printers.
I would recommend this to a friendBrand response from HP Team
Posted .Hey Nick,
I'm really glad to hear that you find the printer easy to use! I can definitely understand your preference for a hardwired connection as well, so I'd like to help you get that situated.
While this printer is indeed wireless, you can also change the connection type to USB per your preference. For steps on how to do so, you can visit page 44 of your printer's user guide at the following link: hp.com/ctg/Manual/c05643392
If there's anything else that we can help you with, please don't hesitate to reach out! You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Junk. Poor customer service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never could get it to scan to my computer. Then after three weeks it stopped connecting to my computer. .....Little tiny interactive screen, information was vague... Entering a password was near impossible.........poor instructions......... I spent lots of time LOTS! trying to get it to work.....checked out computer, used tech support from my internet provider...... It only cost $65 but the time wasted and the disruption to my home based business cost a lot more. ........No live customer support!. .I WAS FURIOUS! .......Their FAQ's and virtual assistance were useless.!.... ....
No, I would not recommend this to a friendPrinter Balky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased printer to connect to an HP Envy Laptop - should have been a snap with same vendor and same series. After a couple weeks, wireless stopped finding the wifi network. HP customer support has not been user friendly requiring multiple calls to get to HP engineering who initially did not call back in either or the promised timeframes. Subsequently they have reached out and now have a follow up call scheduled for the future. Perhaps all will be well in the end.
No, I would not recommend this to a friendAverage
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes difficult to connect to computer. I would choose a different option.
No, I would not recommend this to a friendi never had problems with my old one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my new hp envy 5055 has problems keeping a print job to the needed (correct) amount of printed pages and also takes a VERY VERY long time
No, I would not recommend this to a friendOK
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is and ok printer not all the cool features nor the amazing look of older Envy printers. I ended up returning and getting the Tango.
No, I would not recommend this to a friendKinda sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer in hopes that it would do what I need for printing papers for school. It absolutely DOES NOT connect to my laptop (I have a MacBook air). I have to remove the printer and readd it every single time I want to print something. Half of the time I'd rather just chuck the printer out of the window then deal with it. I can't even print in color because the printer doesn't recognize that it has ink. This printer sucks.
No, I would not recommend this to a friendOK printer for an inkjet
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy an inkjet again. Switched to a laser and will never go back. inkjet cartridges dry out without use. While you pay more for a color laser, the quality is so much better! the toner lasts forever and the cost per page is ultimately lower even if you don't print much. Overall though, this printer is OK. It was hard to set up with an older an iPad, but I blame apple for that one.
No, I would not recommend this to a friend- Pros mentioned:Print quality
You’ll pay more for the ink cartridges
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete POS. I’ve had this for about a 1 1/2 years and don’t use it much. That being said I’ve gone through at least 5 black ink cartridges and have never got more than 15 copies from a cartridge. It does work nice for about the first 5 copies though. Buy something else.
No, I would not recommend this to a friend Poor WiFi connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an ok printer, copier for the price but WiFi setup is not easy, requires downloading an app. It loses connection between uses.
No, I would not recommend this to a friendNot so great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer because the salesman said it printed vibrant colors. That was not true. In fact if I could I’d return it
No, I would not recommend this to a friendDecent for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printing is slow and I haven’t been able to send another item why one is still printing which I hate! No multitasking allowed!!
No, I would not recommend this to a friendI am having problems getting the "scan" to operate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am having quite a bit of problems getting the scan to operate...It may be my fault but I find the directions very confusing...
No, I would not recommend this to a friendReally disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 2 weeks and still having issues with set up on this printer. No actual tech people to speak to. All virtual help with links to download, useless. Signed up for HPs ink renewal, using Bluetooth for copying and works 50 percent of the time. Mechanically this printer works great. Programming wise is nothing but irritating. I think the main problem comes from the ink renewal program, constantly tracking what you do.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm incredibly sorry that your experience with the printer so far has been less than easy. I fully understand how inconvenient these setup issues are and it's so disappointing to hear that our online support wasn't more helpful. I assure you this was far from our intention, so I hope that you'll allow us an opportunity to resolve this person-to-person.
Although the first couple of attempts were unsuccessful, we would be more than grateful for another chance to work through this with you. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To speed up the process a bit, I recommend gathering this information:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We look forward to making this right and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
Good enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're just printing at home for kids or documents. It is fine. If you want more than that you should go a tier higher.
I would recommend this to a friendSlow printing & scanning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint that I have is that it's super slow. It takes long to print 1 page and much slower to scan a page. When scanning the page margins come out looking as if the margins are out of place. Due to the pandemic and the stay at home orders, I was unable to go back out and exchange it. I'm stuck with this printer.
No, I would not recommend this to a friendCouldn't ever get to work correctly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was enthusiastic about many of the printer features. Had a difficult time getting the printer to initially set up to my wireless. After about a half dozen tries did get it. However, could not get the on line software that enables the user to access many features. Could get no help from the HP website. Now at least once every other day get an "error message". Had no luck trying to overcome that. I kept it only because it can print basics from the internet.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry to hear that you've encountered some difficulties with wireless setup and gaining access to the printer's full software. I can imagine how disappointing this must be, especially since you were looking forward to using all of its features. With that said, let's see if I can help and provide you with the resources you need.
First things first, the full feature software for your printer can be downloaded here: 123.hp.com/us/en/devices/envy5055
As far as the error message goes, I'm not quite sure what the root cause might be, so I highly recommend getting in touch with us for support. We would be more than happy to help you get your printer running as it should be. You can reach out to us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
- Cons mentioned:Paper tray
Low end printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had trouble setting up. Paper tray very touchy, will show out of paper even though it is loaded.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry that the printer has been displaying these confusing 'Out of Paper' messages! This is very disappointing to hear, especially since we always aim to provide a much more reliable experience overall. To that end, I'd really like to help fix this, so let's give these suggestions a try.
For this issue of the printer not detecting a full paper tray, I recommend following the suggested steps in this document: support.hp.com/us-en/document/c05578160
If this doesn't seem to help, please remember you can reach out to us for support anytime. We're always here to help. You can contact us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Was good at first
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer stopped working after a few months wouldn’t connect to internet then it started printing out only blank pages
No, I would not recommend this to a friend