Customer Ratings & Reviews

Flimsy and unreliable. Returned and replaced with a Canon Brand.

i could not connect this to my pc it wasn't the printer it was my pc

This is an okay printer but I have had better for less money.

Great for printing not great for scanning anything

Printer only lasted two years then it stopped working.

I need a printer to use in case of emergency. This one is wireless and does the job.

Keeps printing the PRINTER ALIGNMENT PAGE AND NOTHING AFTER THAT. Can't locate any instructions on how to eliminate this from happening. Anyone reading this that can help solve this problem please comment.

had problem at first. needed help. received it and now its good

Hasn't worked correctly from day one. It comes on in the middle of the night and has to be unplugged to shut it off. Very good print when using.

It works really well but sometimes the ink is hard to find

Nothing special. Got it for low price so it does not hav eto be great.

Only difficult thing about it is, it’s difficult to connect it to the wifi

The ink runs out kind of fast ,other then that works fine

Not as simple to set up and use as expected. Quality not as sharp as expected

Could not set this up until 2 months after purchase. No help from Best Buy. Would not connect to my laptop or phone. HP fixed once & it stopped connecting again. Finally found out that I had to "choose" the printer in the print window. Many phone calls, one of which turned very odd & scared me, I can finally print.

Used it once to print next time I used it there was a paper jam but after I took out the jam. An error message about the paper jam would not go away and is unable to neither print, copy or anything. I had to bring it back and exchange. It is a hassle to return. Then I had to pay another warranty from Bestbuy.

Prints slow from online pages and did not install as easy as it says it will

Pros: Sleek appearance Flatbed scanner Instant Ink Compatible Good image quality Cons: Difficulty setting up Hidden complexities to the Instant Ink program “Always connected” state may be a turn off for the more security conscious Tiny capacity paper tray The HP Envy 5055 is a great home printer if all you’re doing is printing photos and the occasional document. I love how sleek this printer is. Everything is nice and contained in a clean, minimalist design. I have no problems leaving this out where guests could see it as it just blends into the room. My one complaint about the design is that the paper tray is so very tiny. At a guess, I’d say that this could only hold maybe 50 sheets of 24# paper. This isn’t great if you’re doing a lot of high volume printing, but it’s just fine if you’re primarily using this as a photo printer. The printer also feeds from the bottom and doesn’t seem to have a manual feed tray. I’d hesitate loading this up with thicker cardstocks or envelopes. I work with commercial printers every day, so I’m used to a very high standard where color printing is concerned. The Envy’s print quality is “good.” It’s far from the best I’ve ever seen (commercial printers and even some other home printers do much better), but it’s not bad by any means. I found that the contrast of my printed image was more than a bit off compared to what was displaying on my monitor. The brights were much brighter and the darks were much darker. A few minutes adjusting my image in a photo editor easily compensated for this though. I love the fact that it comes with a flatbed scanner. I’ll be honest, I primarily got this printer for the scanner. Sure, there are scanning apps for smartphones; but they pale in comparison to a device that’s actually designed for scanning. Unlike a smartphone, you don’t have to worry about lining up your corners, trying to get a jittery shot off without blurring your image, ambient lighting messing up your scan, or the color of your background making it so that your scanning app can’t find your page edge. With the Envy, you just place your page in the corner and scan it using either the phone app or your computer. No fuss, no muss. This printer is HP Instant Ink compatible. This is an optional feature. You have the option to bypass this when first setting up the printer if you only want to use this as a traditional printer. At the time of this review, HP is offering a free “15 pages a month” plan. Basically the way this works is that your printer is constantly connected to the internet and reporting back to HP how many pages you’ve printed and how much ink is in your cartridges. When you run out of ink, HP automatically sends you a new cartridge (at no additional charge). That being said, you are only allowed a fixed number of prints in a month. If you go over that, then you have to pay overage fees. While signing up for this service, I accidently clicked the link for the legal documents and disclaimers. I decided to go ahead and skim them since they were pulled up anyway. I’m glad I did. A couple things you need to know about Instant Ink that aren’t immediately apparent: 1. HP owns the cartridges: While you actively use the cartridges, HP actually owns them. You will need to return any empty cartridges to HP, and you will also need to return the cartridges currently in your printer should you decide to exit the program. 2. If you exit the free plan for any reason, you can never go back: If you decide to upgrade from the free plan to one of the paid plans, then you can never downgrade back to the free plan. Same for if you exit the program completely. You can’t turn around and go back to the free plan a few months down the road. 3. A printed page counts as any piece of paper that gets ink on it: That annoying last page that periodically prints with just a URL and a date when you’re printing a web page? Yes, that counts as a full page. Presumably, jammed pages would count toward this total as well. 4. The website and app do not register your page usage in real time: Page usage is only updated once a day. I printed four pages and the site said that I was only at zero until the next morning when all four registered all at once. 5. The free plan doesn’t roll over: HP advertises that unused pages roll over to the next month. The free plan is the exception to this rule. With the free plan, you get 15 pages a month. Period. 6. The free plan has different overages than the paid plans. The paid plans allow you to get an additional 15 pages for $1 more a month. The free plan only allows you to get an additional 10 pages for $1 a month. I think that Instant Ink is a great program, but you have to be very careful with it. My problem with inkjet printers has always been that I print so seldom that my ink drys out. In my case, this program is absolutely great. For others . . . maybe not. I would recommend this printer for home users looking to print the occasional document or photo. I would not recommend this printer for businesses or anyone looking to do high volume printing.

It's so difficult to remotely print. I should have stuck with Epson

Sadly say that I was a loyal user for HP printers for so many years but this printer was used only for a very short time (less than 5 ink refills), I don't think we used this device to print more than 200 sheets and now we are getting error with paper jam, the saddest part of this issue is that we could never reach HP personal support to get help, we only get a virtual chatbot which was useless, we did all steps recommended by this chatbot several times and could not fix issue. Now I am considering change to another printer brand.