Customer Ratings & Reviews

For a simple machine set up was more than expected.

If I could give this printer negative stars I would. I understand this isn't the best printer money can buy, but give me a break. I have BARELY used this printer in the year that I have owned it and now it is completely unusable. Printed a couple concert tickets here and there, some papers for school, and now? Nothing. We are still on the original ream of paper we loaded into it. Now all it does it say to realign the cartridge every single minute of it's life. Will not print. DO NOT BUY

Worked really great for a year, now there is a constant “error” message all the time. I have to unplug and plug back in then wait 10 minutes any time I want to use it & even then I have about a 10 minute window to print before the error message comes back. Tried to reach HP several times & it’s impossible to get a live person. Only auto bots that tell you the same thing that isn’t helpful. Don’t buy an HP printer!!!!

So I needed to replace my 12 year old printer that finally gave up. I used the WiFi feature on this printer. Unfortunately, it would knock my other devices off the network while on. If I turned it off, my network stayed on as usual. I troubleshooted this by reinstalling the printer, resetting my router, and it still caused an issue. I later picked up an HP OJ Pro 6968 and its worked great!

This printer takes about 15 minutes to set up, but most of that is actually working with your computer to connect it to your WiFi, get updates, set up the alignment, etc. Once you have it on the network, you can download the HP software onto any device and print or scan without having to physically plug in to the printer. This is nice as I've printed from my computer and tablet, and scanned a document to my android phone. If you're not printing a lot, HP has an option for free ink if you're printing less than 15 pages per month. Prices definitely scale up, but I haven't done the leg-work to compare their prices to buying new cartridges or refill kits. Printing in black and white is crisp for documents, and color prints quickly but is definitely not photo-quality. All in all, this is an easy printer to set up and use for basic documents and scanning. Not great for photos, but about as good as can be expected for $100.

I just got this printer in Nov. and it prints out streaky, and doesn't connect for wireless unless I turn the printer off and on. When I try to use the HP website to troubleshoot it doesn't have this printer as an option to troubleshoot.

Looks just like last model it replaced, but the quality is just not as dependable or reliable. Wish my older one did quit after 5 years. Not to sure about this model. The ink varies on each page.

Every time I tried to print something went wrong. It would regularly grab multiple blank pages at once. It would tell me it was out of paper when it wasn't. The black cartridge lasted less than 50 pages. It was pages of research papers, so it's not like it was a heavy ink job. HP should be ashamed of themselves for making this garbage. I will not buy another HP product ever again, since they clearly do not care about the consumer.

Connectivity is spotting its a hit and a miss to get the printer to print. Worthless piece of trash. I only wished I hadn't thrown the box away because after a few weeks it would be returned.

This printer has required me to restart and trouble shoot everyday in order to print. I have printed from this printer one time successfully. I was planning to return the product because I thought maybe it was damaged, but after reaching out to others who have purchased the product they are also having to shutdown and restart the printer daily to print and keep their wifi connectivity. I have never been so disappointed in a purchased product.

A printer should be ready to print. This model requires unplugging power cord, then unplugging WiFi router cord in order to reset all throughout the day. Way too cumbersome and a big hassle.

Bought this printer last year and it only lasted two months past the one year warranty. I bought it again because I was offered a warranty for $5.00 in case it goes bad again so I can get it replaced.

Not that great of a printer ink very expensive was not easy to link to my computer still do not have wireless connection gets about halfway through printing then stops for about 1 minute then finishes through

the installation software was not user friendly.. took me a long time to get it to work. Not sure about the ink. smears easily and took long to dry. i was using pro Kodak paper.

It was a good printer. We stopped using it for a bit and it just got an error code of which we never figured out what happened to it. BB did refund us our money though

Spend many hours troubleshooting with windows 10. It did work for 1 document, then never again, only an error message. I tried everything suggested in all the forums suggested by the experts. I installed the troubleshooters, drivers, diagnostic tools, every possible option... I spent an entire day. I got it to work from a windows 7 machine, just not a windows 10.

Bought an HP Envy printer, but it wasn't compatible with my Chromebook. Tried to follow directions about Printcloud file, etc., but could not get connected. Gave it away to a women's shelter.

We have had connectivity issues with this machine since we bought it. It will not stay connected to our wireless network, nor is it possible to scan documents to any of our computers. We continuously receive "Scanning currently not available" messages, and the "troubleshooting" is an endless loop that leads to no resolution. Save your money, and look elsewhere for a printer/scanner. There are better ones out there, I'm sure.

This printer is waste. It will start "printing" blank pages once an ink cartridge is at 25% - the printers doesn't say it's empty, in fact is lists levels as "ok", but it prints faint, mostly blank pages. And you can't even speak with HP if the item is out of warranty. Call me crazy, but I think a printer should use the entire ink cartridge for as long as it works.

I purchased the HP ENVY 5055 to be compatible with both our Apple MacBook Air plus an older HP laptop. Want to use the wireless feature. Not only is the printer not compatible with the wireless lap tops but it now claims it is out of ink and I must reorder ink from a specific source. Nothing seems to work. I want Best Buy to come to the house but of course this is not possible with the current restrictions due to the coronavirus. Am stuck with a device that simply does not work to our satisfaction as advertised.