Customer Ratings & Reviews
- Model:
- M2U85A#B1H
- SKU:
- 6191401
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the ENVY 5055 All-in-One Instant Ink Ready Printer's ease of use, print quality, and compact size. Many appreciate its wireless capabilities and the generally quiet operation during printing. Positive feedback also highlights the printer's straightforward setup process. While some users noted minor concerns about the paper tray, the overwhelmingly positive reviews praise the printer's value and reliability.
This summary was generated by AI based on customer reviews.
The Paper Jam Error Machine AQ
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to using this printer. The price was right with all the features I needed. Unfortunately, this printer was a dud and I never had a chance to use it on a regular basis. The majority of my time was looking for mysterious paper jams that did exist. I tried to fix the problem HP guidelines, but it was a waste of time.
No, I would not recommend this to a friendNot overly happy with product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very slow, and stops sometimes while printing to let the ink dry. It also holds very little amount of paper. Uses a lot of ink.
No, I would not recommend this to a friendWiFi ussues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had problems setting up the WIFI on this printer. We are still using the printer with the cable.
No, I would not recommend this to a friendSlow!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I mean it's a basic printer but in this day theres no reason a 3 inch black and white outline takes almost 2 minutes to print. Get what u pay for.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm so sorry to hear that the printer is performing so slowly! This is not at all the experience that we intend to provide, so I can imagine how disappointing it’s been. I want to make sure this gets resolved as soon as possible, so let’s see how I can help.
First, the following document will help guide you through troubleshooting any issues with slow printing:
- Windows: support.hp.com/document/bud03409
- Mac: support.hp.com/document/c01928898
As indicated in the above guide, just updating your printer's firmware will often help. You can find the latest firmware download for your printer at this link: support.hp.com/us-en/drivers/selfservice/model/14095768
If this falls short, please don't hesitate to reach out to us for support. We're always here to help, so you can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Bad Rating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have never been able to connect printer to my PC even though I've had help with a tech. and with HP walking me through the process. Have always had HD printers in the past and have had no problems.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Carol,
I'm so sorry that the process for connecting the printer has been less than seamless. While it's great that you were able to receive some help from our support team, it's disappointing to hear that the printer still won't connect. I understand how inconvenient this must be to everyday use, so I'd really like to see how else I can help.
First, I recommend trying one of the following options for a more seamless wireless setup:
- Download and use the HP Smart app from either a mobile device or computer within the first 2 hours of powering on the printer
- Download HP Easy Start for a step-by-step wireless walkthrough: 123.hp.com/us/en/devices/envy5055
- Download and run through the printer's full software package: support.hp.com/us-en/drivers/selfservice/model/14095768
Another helpful resource is this wireless troubleshooter: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
If the issue persists, I hope you'll consider reaching out to us for support one more time. We would be more than happy to either troubleshoot further or arrange for a replacement under warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, I apologize for these complications.
Chelsea
HP Care
hp.com/support
Garbage and a waste of money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked great! For about 4 months... I barely used this printer. I think I only put 20 papers through it (and that's a stretch) before it just stopped printing properly. I tried factory resetting, cleaning the cartridges, re-aligning, nothing worked. It's going in the garbage.
No, I would not recommend this to a friendBARELY USED, BUT LEAVES A LONG STREAK
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BARELY USED, BUT LEAVES A LONG STREAK ALONG LEFT EDGE OF PAPER ON PAGE 2 AND UP. WHAT'S THAT ALL ABOUT?
No, I would not recommend this to a friendLight use and already broken
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this printer in Dec 2019 and as of March 2020, it's already died and according to HP, I print 17 pages a month!! And since it's out of warranty, I can't get support to try to repair it. Not only is it a waste of money, it's horrible for the environment. What am I supposed to do HP? Buy a new printer every year? Is that the strategy? Shame on you.
No, I would not recommend this to a friendWireless printers are problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took forever for our printer to get set up. It worked that night and didn't the next morning. We will have to connect it with a cord.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Bill,
It's so disappointing to hear that your printer's setup was less than seamless. I'm very sorry that you've had to spend so much time trying to get everything going! It sounds like there also many be some wireless connectivity issues at play as well, so I'd like to get that situated for you.
In the event that you aren't able to connect to the printer wirelessly, I first recommend taking the steps in this 'Offline Printer' guide:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As a supplement to that, the following link will help guide you through solutions to a wide range of other wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
If these tips don't provide a fix, please contact us for support. We would be more than happy to work with you on exploring some other solutions. You can get in touch anytime via your preferred method here: hp.com/contactHP
Chelsea
HP Care
hp.com/support
printer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was suppose to work with my Windows Vista and I could not get it to work so I returned it.
No, I would not recommend this to a friendCannot get it to work consistently
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I have purchased this printer (the first one quit on me and I was told it was cheaper to replace it than repair it) and now this one has quit, too. If I have to buy a third, it will not be this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry for the inconveniences this particular model has been causing. I assure you we always aim to deliver a much more reliable experience, so I can imagine how upsetting this is. Let me help you in every way possible.
Please, before considering getting rid of this printer or switching brands, please, do not hesitate giving us a chance to do things right with you. We will be delighted to help you through our support at: hp.com/contactHP
In the meantime, you could always try our support site for the ENVY 5055 and, using the drop-down menu, access to all the documentation needed to solve your printing issues:
- ENVY 5055: support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768
Antonio
HP Care
hp.com/support
Prints nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Completed print jobs are nice, but printer will not stay connected to the wifi so it can be accessed from computers and phones.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Barbara,
I'm so sorry to hear that the printer isn't maintaining a steady connection to your network. I can certainly understand how inconvenient this must be and I assure you that it’s far from the seamless experience that we intend on providing. With that said, let's try a few things to remedy this.
First, I suggest taking the recommended steps in this 'Offline Printer' document:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
As a supplement to that, this link will guide you through solutions for a wide range of other wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
If this falls short, please don't hesitate to reach out to us for support. We would be more than happy to work with you on resolving this. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Printer is just OK.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is not good but just OK. If you need something temporary, then this is for you. Otherwise it's not going to last you long.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
It's unfortunate to hear that you've not had the experience you hoped to with the printer. We always hold ourselves to a high standard of reliability with our printers, so I want to assure you that we'll be here to help with this in whatever way we can.
If there's anything that we can specifically assist with, please remember that you can always reach out for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
- Pros mentioned:Print quality
A solid, basic all-in-one printer.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to start by complimenting HP on their packaging. When the shipper dropped the product off it looked like it had been kicked all of the way from the factory to my front door! Amazingly, when I opened what remained of the box everything inside was intact and the printer fired up and operated with no problems. Like most printers in this class this is a pretty basic device. It is intended for wireless operation. There is a USB port on the back but you will really want to use the app available for your cellphone or tablet to do the configuration, setup and calibration. The unit includes a simple flat bed scanner on the top and it works fine. Not the fastest scanner around but more than adequate for casual use and the scanning quality is good. The unit uses only two cartridges - one black and one multi-color. Installing the cartridges is quick and easy although the mechanism feels a little fragile. Print quality and speed are good. The paper tray is extremely small and the catch mechanism is simply a plastic arm that pivots out from the body. Now the aggravations - the drivers you will need must be downloaded from HP's site and can be somewhat difficult to find IF you elect NOT to subscribe to HP's ink-on-demand program. Be prepared to be hounded to death about this as you proceed. Be patient - it is possible to get everything working without having to sign up but it will take you some time. All-in-all, a decent printer in an increasingly crowded class of budget devices.
I would recommend this to a friend HP Envy - connection issues Major problem
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not worth product buy. every time If I tried connect smart app it doen't even recognize the IP or Host name.. I did all research none of them are work out. connection is major problem with this product. I don't recomend this product ifyou are looking for and don't waste your time.
No, I would not recommend this to a friendWorks well when it works...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It disconnects from our network or says "error" a lot, so we are constantly restarting it. The paper also jams frequently.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry that the printer hasn't been performing nearly as consistently as it should be when it comes to connectivity. We always aim to provide a seamless experience with our printers, so hearing about this is quite disappointing. To that end, I'd really like to make this right and get these issues resolved for you definitively.
First, I recommend following these steps to address the issue mentioned:
1. Select the "Wireless" LED option (Blue) from the Control Panel
2. Select “Settings” (Gear Icon)
3. Select “Wireless Settings”
4. Select “Advanced Settings”
5. Turn off IPv6
6. Click “Yes”
If this doesn't fix the issue, I highly recommend reaching out to us for support. We would be more than happy to work through this with you and find a resolution. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
HP Fails
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP disappointed me with this printer. The ink cartridges do not register even though they are full. It will not allow you to print with one cartridge in just black/white either. This forces you to keep buying and wasting color cartridges you don't need.
No, I would not recommend this to a friendStoped working!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it since January and it’s only October and has full ink and is only printing white sheets!
No, I would not recommend this to a friendNever by HP again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy another HP printer. I took this one out of the box and set it up. The cartage was sealed. When I put the cartridge in, it said it was connected to another printer and I would have to buy a new cartridge. I moved over to Epson printers and am a little happier.
No, I would not recommend this to a friendBad experience
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has given so much trouble with printing, low on ink, printing errors, and so many more things. I completely hate it! Unfortunately I did not get a warranty on it because usually my HP Envy products work just fine. This one just fails in all ways. I WOULD NEVER RECOMMEND THIS PRODUCT!
No, I would not recommend this to a friend