Customer Ratings & Reviews
- Model:
- M2U85A#B1H
- SKU:
- 6191401
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the ENVY 5055 All-in-One Instant Ink Ready Printer's ease of use, print quality, and compact size. Many appreciate its wireless capabilities and the generally quiet operation during printing. Positive feedback also highlights the printer's straightforward setup process. While some users noted minor concerns about the paper tray, the overwhelmingly positive reviews praise the printer's value and reliability.
This summary was generated by AI based on customer reviews.
Major Connection Issues with my Mac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this printer for Mac users. It would not stay connected. I had to re-install the software multiple times and that did not fix the issue. Never been more frustrated with a printer. Went back to the store and bought a Canon.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Plugged it in right out of box, immediately received an error code. HP customer support cannot resolve and a nightmare to get through. Not-so-proud owner of a brand new printer that has never printed a single page. How do I return?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer displayed an error message when you attempted to connect it, and that you could not get through to an HP support agent. I can understand why that would be extremely frustrating, so I’ll offer some information and resources I hope will help.
Regarding our support system, because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, access to agents has been strained at times. I’m very sorry you were unable to get through, but I hope you’ll try again to contact us directly at +1 800-474-6836 so we can help you assess the situation and find a resolution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
As I suspect you might already know, HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Regret buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer constantly goes in off line error! Won’t pause printing, etc.
No, I would not recommend this to a friendDo NOT buy if you use a Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this. Does not support current Mac OS (10.13). Does not scan if connected via USB (required in my daughter's dorm). Does not auto duplex. Reinforced my original idea that HP printers don't work for Macs.
No, I would not recommend this to a frienddoesn't print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I followed the troubleshooting methods on the internet and the message reads the same, " Waiting for ink choice". Need help I am unable to conduct business without a printer due to the corona virus and now I can't return the item. !
No, I would not recommend this to a friendstopped printing in black and white
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.set the printer up fine. Went back a month later to print out some forms and it's no longer printing in black. When I select copy and print in black and white, just gives me a blank page. This is the second time this year with a brand new HP product. They tend to fail right when you need them the most.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Mike.
I’m sorry to hear your printer is not performing as it should. I can understand how that would be quite frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I would love to help fix this for you.
First, I recommend following the steps outlined in this document about what to do when black or color ink does not print:
- support.hp.com/us-en/document/c05538986
If my suggestions don't seem to help, please don't hesitate to reach out to us for support any time. We're always here to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
printed VERY slowly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printed VERY SLOWLY. Sounded Loud. Machine wasn't practical for the items that needed to be printed. Ink was too expensive for the amount of printing that I had to get done. Took printer back to Best Buy and purchased another Hewlitt Packard printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear about the complications you experienced with slow printing. Despite these hiccups, I assure you that it’s always our intention to provide much more reliable printing. With that said, I regret that we fell short this time. It's unfortunate that you had to return this printer, but I'm glad that you were able to find another of ours that you liked.
If there's anything we can help you with down the road, please don't hesitate to contact us for support. We want to make sure that this new experience you have with us is much more consistent. Should you need to, you can get in touch anytime via your preferred method: hp.com/contactHP
Chelsea
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
Excellent Printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Envy 5055 printer is a great all-in-one printer that is easy to setup and easy to use. Setup is a breeze. Unpack, plug in, then follow the prompts. It will have you install an app to your phone/tablet that will guide you through the rest of the process. Once setup, operation is quiet and print quality is sharp and colors are vivid. For me, the biggest selling point was the seamless operation with my Pixelbook and its Chrome OS.
I would recommend this to a friend Scanner glass was broken
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with broken scanner glass. Had to return it the next day.
No, I would not recommend this to a friendConfusing and not user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is not easy set up to your computer. I still have yet to figure it out.
No, I would not recommend this to a friendDead in 28 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer worked great for a few weeks. After that it would not power on. Best Buy did not honor our return because they were out of stock. Had to spend hours on the phone with HP and am still waiting for my replacement.
No, I would not recommend this to a friendWaste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it up on the wifi, connected devices and it worked great for a 3-5 print jobs. Now it never print because it says our wifi is not connected to the printer. We've set it up over and over and nothing. I hate this printer.
No, I would not recommend this to a friendBad Printer!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer!! When I printed, the ink did not adhere to the paper. Then, I exchanged the new one with the same model of the first one, it still happened even I used hp paper. So disappointed!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Henry,
I'm so sorry to hear that you're experiencing some complications with ink not adhering to the paper. I can fully imagine how inconvenient this must be, so I'd like to see what I can do to help.
First and foremost, what I'd suggest is ensuring that you're using genuine HP ink, as it's intended to work best with our printers specifically.
Then, I would ensure that you're using a supported paper type. You can do so via the 'Paper Handling' section of this printer specs document: support.hp.com/document/c05945859
Following that, you might consider using our specially formulated ColorLok paper. It provides a faster drying time and, more importantly, the special surface of the paper fixes ink onto the sheet, which would prevent any smudges.
If what I've provided doesn't help, what I’d recommend is contacting us for support. We’d be more than happy to help, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
Chelsea
HP Care
hp.com/support
Holes printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok, I had an hi printer and got another one day That is a little better
No, I would not recommend this to a friendUnhappy overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Goes through ink quick. Does not turn off. You have to hold the power button there times for about 20seconds each before it will shut down. Always says it’s offline when I go to print when it’s really online. Been a very frustrating experience to say the least as well as an inconvenience.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry about these 'Offline' error and ink consumption issues you've been experiencing. This is not at all the customer experience we're striving for and I assure you we'll do everything we can to make it right.
Given your printer is frequently in this offline state, please follow the guidelines in this 'Offline Printer' troubleshooting guide:
- Windows: support.hp.com/us-en/document/c04249080
- Mac: support.hp.com/us-en/document/c04249334
Then, I have a few suggestions for lowering overall ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. Following that, you could also set the printer to print black and white only. If you still find you're using quite a bit, Instant Ink is another option to consider. Many customers like our available plans, as they're based on how many pages you print monthly. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. For more details, you can visit this link: HPinstantink.com
As for any issues with powering the printer down, I recommend contacting us for support. We would be more than happy to explore some solutions with you. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
Cheap does not mean sufficient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of all the printers I have had to buy, this is the worst model printer! The ink smears!! Next time, (and as everyone knows how quickly these throw away printers go bad), I will be sure to buy a better model.
No, I would not recommend this to a friendNot up to the task
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a sale item, the pricing was right. But the unit just did not hold up well to heavy use and was already irretrievably broken within two weeks. If you need something to carry a substantial workload, this is not what you want.
No, I would not recommend this to a friendNot a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this printer and used it. Was so disappointed because it prints a sheet that took 5 minutes to finish printing. So we just returned and bought the same one that I have which is slim and prints fast.
No, I would not recommend this to a friendNo Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This literally worked for a year & just stopped printing. No one could fix it. Dozens of technical support chats & phone calls. Issue can’t be repaired. It’s some type of sensor or something that’s the issue. They’re suggestion was to buy a new one.
No, I would not recommend this to a friendHp
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me like service used performance used perfect power used
I would recommend this to a friend