Customer Ratings & Reviews
- Model:
- M2U85A#B1H
- SKU:
- 6191401
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the ENVY 5055 All-in-One Instant Ink Ready Printer's ease of use, print quality, and compact size. Many appreciate its wireless capabilities and the generally quiet operation during printing. Positive feedback also highlights the printer's straightforward setup process. While some users noted minor concerns about the paper tray, the overwhelmingly positive reviews praise the printer's value and reliability.
This summary was generated by AI based on customer reviews.
Terrible!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ive ever owned. Matches the up envy though both are junk I will probably throw the printer out this weekend its leads than a month old
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm so sorry to hear that you've not had the experience you expected to with the printer, especially since you've only had it for a month. We always hold ourselves to a much higher standard of reliability and quality with our printers, so I hope you’ll allow us an opportunity to stand by that.
If there’s anything specific we can assist with, please remember that you can always reach out to us for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Never works
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this about a year and a half. I don't print much, but when I do try to print it rarely works. I've used more ink "cleaning cartridges" then I do printing documents! Don't buy. I got it on sale and I see why... They just wanted to unload them!
No, I would not recommend this to a friendThere’s a better buy out there
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ink costs outweigh the affordability of the actual printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Tiel,
I'm so sorry to hear you've been unhappy with the printer's ink consumption. We're certainly committed to providing a much more economical experience with our printers, so I can imagine how disappointing this is. With that said, I'd like to see how I can help with some improvements.
First, I have a few suggestions for lowering overall ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. Following that, you could also set the printer to print black and white only. If you still find you're using quite a bit, Instant Ink is another option to consider. Many customers like our available plans, as they're based on how many pages you print monthly. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. For more details, you can visit this link: HPinstantink.com
If you have any other questions about this, please remember you can reach out to us for support anytime. We're always happy to help. You can contact us directly via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s slow while printing and scanning. Color photo resolution is poor.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Bobby,
I'm sorry that you have some things about the printer that bother you, but I hope to make those things much better for you.
Upgrading the firmware can often help speed and fix a lot of things. You can download it from:
support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768
If the upgrade has not helped the photo resolution, you can use the instructions listed at: support.hp.com/document/c05538986
If there is anything else that we can help with, contact us: hp.com/contactHP
Mary
HP Care
hp.com/support
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every single time I want to print, I have to adjust settings and always end up having to set the whole printer up again. I've had many printers and there is something seriously wrong with its programming.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm so sorry for the inconvenience this printer is causing. I can understand how repeatedly going through the setup process would become frustrating very quickly. I would love to help remedy this for you, so let's see what we can do.
If the issue is connectivity, I recommend using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac OS: support.hp.com/us-en/document/c04249334
Next, the following link will help guide you through solutions for a wide range of wireless issues: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
I also recommend looking at this document to address printers that do not maintain Wi-Fi connections:
- support.hp.com/us-en/document/c02790693
If these suggestions don't seem to work, please contact us directly for support. We'd be happy to help you further: hp.com/contactHP
Keith
HP Care
hp.com/support
Complicated instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was difficult to set up. I was truly frustrated.
I would recommend this to a friendBrand response from HP Team
Posted .Hey there,
It's so disappointing to hear that your printer's setup was less than seamless. I'm very sorry the instructions weren't much of a help either. Despite these first impressions, I assure you that it's always our intention to provide a reliable printer experience. That said, I hope you'll allow us an opportunity to stand by that.
Please contact for support if you have any questions about setup or need help with anything else. We’d be more than happy to assist, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
We hope to speak with you if you decide to reach out and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
Know what you're getting...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't happy to find that an all in one printer, copier, scanner won' scan from its own touch screen... Instead, you have to download an ap to your computer and go to that to scan photos or documents...
No, I would not recommend this to a friendDidn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have it a week and had to take it back. Geek squad couldn't even fix it. It was exchanged for another printer. Of course more money!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I sincerely apologize for the printer's poor performance in the time you had it. Despite this experience, I assure you that it’s always our intention to provide much more reliable printing. With that said, I regret that we fell short this time. It is unfortunate to hear that you had to return the printer, but I hope that the process for doing so was seamless.
I also hope that you'll allow us another opportunity in the future to stand by the quality we pride ourselves on. We would love a chance to make things right.
Take care,
Chelsea
HP Care
hp.com/support
Can’t print unlimited
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t print more than 15 pages a month without being charged. I will be taking this printer back Also after each time I print a page, you have to fix the ink in order to print another page
No, I would not recommend this to a friendDo not buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After buying this printer. I was ORDERED to pay for downing loading the drivers for the printer. They call it added support tech. I just wanted to buy a printer to copy and print doc's off my computer. Not be blackmailed into buying more than the sticker price. :(
No, I would not recommend this to a friendIt’s not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a great product, not satisfied with the work
No, I would not recommend this to a friendNot working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer will not accept the ink cartridges. Printer says to remove cartridge and reinstall which I have done multiple times. I will return printer or bring to geek squad when the store opens.
No, I would not recommend this to a friendNot practical
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even installing the ink is a hassle. HP forces you to install the Instant ink cartridge it comes with even if you don’t want it. If you change the ink sometimes it won’t pick it up.
No, I would not recommend this to a friendSent me a used printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered what I thought was a new printer, but you sent me a printer that had clearly been returned by someone else. The setup printer cartridges were missing and so was the USB cable.
No, I would not recommend this to a friendThere's better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a bad experience with mine it will Auto reset every 5 or 10 minutes i pay 50 bucks for it you know what to say you get for what you pay for so spend a little bit more get something better
No, I would not recommend this to a friendWireless Bust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Purchased this and an HP Envy 7855. Both intermittently knock out the internet. I read up on it online and many users of this product have the same problem. I tried sereral "suggestions to fix" none worked. Ended up returning Both. Works great hard wired.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I am so sorry to know that both purchases are facing issues with connectivity. I am also sorry to know that you already returned the products.
Please, if you decide to give us a chance in the future to do things better for you, do not hesitate contacting us for advise so we can guide you to purchase the product that fits better to your needs. We will be delighted to help you through: hp.com/contactHP
We really want to keep you as a HP client!
Antonio
HP Care
hp.com/support
- Pros mentioned:Print quality
It's a printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Envy is a pretty decent compact inkjet printer. Color rendition is very good for this price point, documents come out clear, and the speed is better than what I expected. Setup was a breeze (as expected from HP since they've been doing this a long time and have worked out most of the kinks). Haven't had this unit in use for very long so it's hard to say how long the inks will last but so far so good. For a nice little printer that won't break the bank or take up half your desk, this one is a keeper.
I would recommend this to a friend i have had a problem every day for last two weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.slow printing, constant error, hard to get anyone to answer phone for help"Best Buy" and you might as well forget HP SERVICE their worthless. t
No, I would not recommend this to a friendProblems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP only provides vitrial help. Cannot set printer as wireless after many tries. Needed to print a receipt on 8 1/2 x 11. Printed 3" x 3". Don't know how to fix so it's full sheet. To many problems
No, I would not recommend this to a friendA really bad printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of my worse purchases. I should have known because HP products are the worse. Don’t waste time or money, it’s really frustrating dealing with this equipment.
No, I would not recommend this to a friend