Customer Ratings & Reviews

Hi there,

I am so sorry that the setup process was difficult and that the printer isn't working as it should be. We always strive to provide reliability with our printers, so hearing about this is quite disappointing. That said, I'm hoping I can turn this around and help remedy this for you.

I'm not too sure about the underlying cause of this issue, but I’d really like to help get your printer running properly for you. Please reach out to us so we can work through any necessary troubleshooting with you. We’re always here to help, so you can get in touch via your preferred method at this link: hp.com/contactHP

On a related note, I'd like to mention the fact that HP printers do also have a 1-year warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty

Chelsea
HP Care
hp.com/support

Hi Denny,

I'm so sorry that you've had to spend so much time trying to get the printer to perform as it should be. This is very disappointing, especially since we always strive to provide reliability with our printers. With that said, I'd really like to make sure that we resolve this for you.

What I’d recommend going forward is contacting us for support. We’d be more than happy to help, so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

We look forward to making this right.

Chelsea
HP Care
hp.com/support

Hey Don,

This is disappointing to hear! I'm very sorry that the printer has stopped working on a couple of random occasions as well as posed some concerns with ink consumption. This isn't quite the seamless experience we're always set on providing, so I'd definitely like to get this resolved for you.

First, I have a few suggestions for lowering overall ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. Following that, you could also set the printer to print black and white only. If you still find you're using quite a bit, Instant Ink is another option to consider. Many customers like our available plans, as they're based on how many pages you print monthly. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. For more details, you can visit this link: HPinstantink.com

As far as any other issues you've come across, I recommend contacting us for support. We would be more than happy to work through some troubleshooting with you. With that said, you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)

We look forward to an opportunity to make this right!

Chelsea
HP Care
hp.com/support

Hi, Pat.

I’m sorry to hear that your printer is not maintaining a reliable wireless connection. I can understand why that would be a major source of frustration, so I’ll offer some resources and information I hope will help.

First, I recommend using this troubleshooter to tend to frequent connection inconsistencies:
- Windows: support.hp.com/us-en/document/c04249080
- Mac OS: support.hp.com/us-en/document/c04249334

You mention having communicated with tech support, but I’m not sure whether you used our online system or spoke with someone by phone. I recommend that if the problem persists, you contact us directly at +1 800-474-6836 so we can help you assess the situation. (Please note that because of the effects of the COVID-19 pandemic we’re experiencing longer than normal wait times to reach an agent.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support

Hi there.

I’m sorry to hear that your printer has not performed like it should. It’s easy to see why the paper loss you describe would be extremely frustrating, so I’ll offer some resources and information I hope will help.

This issue might come from a couple of places. First, I recommend referencing the steps in this document to troubleshoot paper jams:
- support.hp.com/us-en/document/c05547613

You might also find it useful to follow the steps in this guide to document feeders that push through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503

If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty

Keith
HP Care
hp.com/support