Customer Ratings & Reviews

I have been so disappointed in this printer. I have had several HP printers and this one is less than worthless. I purchased it in August and immediately had problems. I tried to get assistance from HP with their virtual help. I spent several hours in fact, but it sent me in circles with no living person in sight, but it said I could send an email, hurray for that. Finally, I went back to Best Buy (at least 2 times). They gave me the phone number for HP customer service. I was finally able to talk to a living person and they were able to help me get it working. It worked for a very short time. Since then I have had to contact the Geek Squad every time the printer has been used 2 or 3 times. I was on the phone with the Geek Squad yesterday and today. Both times they got it to print. When I hung up and wanted to print a document about 5 minutes later, GUESS WHAT! It would not print instead I get the same printer error. Now I hardly ever give a bad review, but I would have given a zero had it been a choice. I did notice the star ratings from other buyers and can't understand it. I am happy for those who purchased a good printer. I guess I got the LEMON. Good luck to you if you pick this model. Buyer beware is my recommendation.

I bought it while on sale. Great price for a basic all in one printer. Great for a college student who needs a cheap but functional printer.

Dont reccomend has many issue and have never had luck with it

Looks like I'm in the minority here - this printer has good reviews, which is why I bought it in the first place, but, for me, it has never worked well. At first we thought it was an internet-wireless-connectivity issue, but then we upgraded our capabilities on that end and we still had problems with the printer. It does not connect. Does not print well. It says it has problems with ink cartridges that are brand new. Frankly, even if it was not having those issues, I have come to find I would not like this printer. It barely holds any paper. It does not let you load in multiple pages to scan - you have to scan each independently. It is just not something I would buy again, or recommend. I rarely review products, but my experience with this one was so poor that I felt compelled to do so. I still have 9 months left on the warranty - unfortunately I missed the Best Buy return window - but I am trying to get HP to take it back.

Wow I can do everything with this printer,even send a fax im very happy with my purchased

Very easy to set up and use. Just download the app. Fits into any area with ease.

This is my second replacement 5055 in the past week and it also crashes every day with the same error screen and will not work. oxd8077900 kernel_exec_st Hp support keeps telling me they dont know what this error means but I must have gotten a few bad printers so I am headed back up today for the 3rd replacement. I dont know if it's this new ink program or what but the fact it doesnt last a day and I have to keep calling support and getting replacements tells me the product or software is junk. I'm really surprised HP has no clue what this error code is and the only answer is to continuously replace the printer. If this 3rd one works, then maybe I'll come back and update this but having spent over 3 hours on the phone with support so far, I'm starting to think I made a mistake going with HP and should stop wasting my time. Buyer beware.

Awesome product. I would recommend this to everybody I know.

Setup was pretty easy and seems to be a nice printer. That is,When it prints. Some docs just come out with gibberish. Sometimes it works great and other times it just gibberish and smears. Very flakey. I would avoid this printer.

I bought this printer for everyday jobs and it does just that.

Printer works great initially after the ridiculous setup and linking process. But if you move, change internet provider, or deal with instant ink replacement it won’t work. Won’t print. HP can’t help over phone either. Over 2 hours between on hold and trouble shooting that was worthless. Took back to store and they can’t process a warranty even though bought through Best Buy and had 1 year manufacture warranty. Between the trouble and headaches Best But has lost customer permanently and so has HP. Would not recommend unless you want an inexpensive throw away printer.

Very noisy, touch screen is very small and hard to easily select option, cannot select SCAN option from touch screen (need to use computer to select SCAN option), seems to be cheaper quality. Won't currently print anything in black ink (probably a cartridge issue). Ink is very expensive to buy (previously had a Canon and was able to find much cheaper ink). Instructions on how to use instant ink process didn't seem to work. If you want a very cheap, basic printer, then this may be okay - but be prepared to pay for the ink.

Purchased this for use at home for work related items. I don't have to print much at home. If I have a large printing job I'll do it at work. I probably print/copy roughly 20-25 pages per week. In the 6 months Ive had this printer, I've had to replace the BLACK ink cartridge TWICE already! Keep in mind, Covid took place for 3 of the 6 months so I wasn't doing any printing/copying at all for 3 of the 6 months! HP tells you the original cartridges that are sold with the printer are not FULL cartridges-so those lasted about one week. whatever. Then I go buy the replacement at Target, and it wasn't cheap! That BLACK ink cartridge was suppose to last longer. It was supposedly bigger than a regular sized one. Well that did not prove true. This cartridge lasted less than one month! So I told myself never buy one of those "Bigger, Longer Lasting" cartridges again! They proved to be junk. They cost more and didn't last. I blamed the ink cartridge. So I go purchase yet another BLACK ink cartridge! This time I made sure my printer was set to "draft" quality. Yet, this one printed/copied even less than the first one! I refrained from throwing this hunk of junk HP Envy printer out of my home office window in fear I'd hit the neighbor kid. I swear on my old Epson computer, to NEVER, EVER, EVER purchase another HP product!!!!! It is just garbage. I can't even give it away.

Bought this after my old hp printer started having some issues. Thought it would be a nice upgrade as my previous one was about 5 years old. Big mistake. I have had nothing but problems with this laptop. I had to send out for a replacement after only two months of use because the black ink just stopped working. That was not even a month ago. Here I am again having the exact same problem. I use only hp ink. I don’t even know what to do at this point. I see a lot of shotty reviews on so many printers I don’t even know what would be best to replace this with. Definitely done with HP no matter what. Absolute garbage

I purchased this a few months ago and only use it moderately. Yet cartridges run out of ink very quickly (once had to replace cartridge twice in one week). It would have been much more cost-effective to buy a more expensive and reliable printer. The printer always checks that the cartridges are "original" (which they are) and sometimes gives "low ink" message for new cartridges. Also, the printer will often spit out multiple partial pages, wasting even more ink and paper.

It worked fine for the first 2 years and after that printing had some issues

We bought the HP ENVY 5055 because it was inexpensive and because I believed HP to be a quality product. Ever since taking it out of the box and setting it up, it displays error codes every 3-10 minutes. I cannot find the displayed error codes anywhere in our documentation or online. I tried to chat with an HP representative, but there was no representative. Their chat is nothing more than poorly written help documentation. I have probably printed around 100 pages with this printer. I estimate about half of those to be messed up. I have gone through 3 cartridges so far (2 tri color and 1 black) And now the cartridges will not align. This is by far the worst printer I have ever used or owned.

I bought this because of the 4,200+ glowing reviews about it's wi-fi capabilities and color printing. At first all was good. I used it a couple times and didn't have any issue. Four months later, this thing has continuous connection issues. Even when the error page pops up and prompts me to 'fix' the issue, with optional updates, it goes right back to doing what it does best - not work. The touch screen is about the only thing that does work. Save your money - heck, spend MORE - and buy something else. You'll be glad you did. I own an older model Canon MF3010 that I bought for about $80 in 2015 (Amazon). I've printed thousands of pages with it and have only changed the ink maybe three of four times. It doesn't do color or double-sided printing but it's a great Plan B for times like this.

Already wasting pages on printing. A simple PowerPt Sheet with a series of pictures on the sheet are being magnified and cut off from the page when printed. Their customer service line is unable to help & insists it is a computer issue. Didn't have this issue with previous printer. May be returning the Envy, if the issue cannot be fixed.

This printer contstantly fails to connect via USB or wirelessly to my iMac desktops. It completely fails to scan without prompting me to download the necessary software which successfully downloads but fails to work. The only good thing about this HP printer is the low cost ink.