Customer Ratings & Reviews
- Model:
- M2U85A#B1H
- SKU:
- 6191401
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the ENVY 5055 All-in-One Instant Ink Ready Printer's ease of use, print quality, and compact size. Many appreciate its wireless capabilities and the generally quiet operation during printing. Positive feedback also highlights the printer's straightforward setup process. While some users noted minor concerns about the paper tray, the overwhelmingly positive reviews praise the printer's value and reliability.
This summary was generated by AI based on customer reviews.
You get what you pay for.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a HP 8100 that I basically wore out. As I no longer needed the same capabilities I went for cheap. Big mistake. Print quality is poor. It’s only printing in black and white although print quality tests show everything is fine. Duplex printing is important to me and this fails that test miserably. It’s slow and doesn’t complete the task. HP troubleshooting has been no help. I also can’t get it to print from my Apple devices. Again, HP troubleshooting recommendations are no help. Needless to Saint I deeply regret this purchase. The only bright spot was the Best Buy service. I ordered online and picked up at the store and that process was quick and trouble free.
No, I would not recommend this to a friendNot a good printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up took longer than expected. Then when I was ready to use it the printer said "offline" when it was on. I was on the phone with support and they fixed the problem but as of today it is doing it again. It has been 7 days. I was on a chat with support and they told me I need to buy a USB cable. Why should I buy a USB cable if it a wireless printer? Also my roommate has the same printer and has these same issues. Plan on returning it right away will not buy another HP Printer.
No, I would not recommend this to a friendNot what you expect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this brand new and starting about the 5th color page i printed it was very streaky and all those since have been streaky and very poor quality. It had brand new print cartridges that came with the unit but I am getting a notice that I need to renew the ink after the 5th page! Either the printer or the cartridges are junk. I would recommend you stay away from this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi,
I am so sorry that you're having troubles with the color cartridge. It doesn't sound like there is anything wrong with the printer itself.
Upgrading the firmware can sometimes fix a lot of things. You can download it from:
support.hp.com/us-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768
If you still have problems with that cartridge you can:
- Contact the seller for a replacement if it is still within the return dates
- Contact us if the cartridge is still within the warranty date on the cartridge: hp.com/contactHP
Mary
HP Care
hp.com/support
Junk - Constant Problems With Cartridges
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing worked for about ten months, then problems started with the cartridges. The message constantly says to remove and reinstall cartridges. It then states to replace the cartridge if removing and reinstalling didn't work. Well, after several replacement cartridges I still get the same error messages. I think that it is a piece of junk and am going to purchase another printer. This one has been an unreliable piece of junk!!!!!
No, I would not recommend this to a friendWorks on Phone, not PC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought this and used it, I was satisfied. However, after three months of use, I could no longer print on PC. I was confused since I could still print on my phone. What really boggles my mind is that I couldn't print on my pc out of nowhere and was never able to fix it. I regret buying this product and wish I could have returned it.
No, I would not recommend this to a friendLoosing connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything was ok, but when I`ve bought a Mac, the printed started works weirdly. All were shown as printer connected, but Mac indicated it`s not. So, I cannot print anything at whole. I`ve connected & disconnected it several times, but failure. Seems like HP Envy 5055 is a cheap scrap, which conflicts with apple electronics.
No, I would not recommend this to a friendMaybe the worst printer we ever had
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow, Slow to start and prints slow. Won't print in color, won't make copies without scanning them to the computer and then printing them. If we just hit copy, the paper comes out blank. I'm sure some of this is just the printer we have, but I'd never buy another
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I’m tremendously sorry to hear that you've had a poor experience with the printer so far. I can imagine how disappointing this has been, especially since we always aim to provide much more overall reliability. That said, I want to assure you that we'll do everything we can to make this right.
First, this document will help guide you through troubleshooting any issues with slow printing:
- Windows: support.hp.com/document/bud03409
- Mac: support.hp.com/document/c01928898
Then, I recommend following these steps to resolve the color printing issues: support.hp.com/document/c05538986
For the other issues, please contact us for support so we can troubleshoot further with you. We're always more than happy to help so you can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
I hope this helps and again, my sincerest apologies for this inconvenience.
Chelsea
HP Care
hp.com/support
Unable to connect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has been the most difficult and frustrating thing to connect to. I was able to hook the printer to my wifi however no device can connect to it wirelessly. There is no reason that I should be spending more than 2 hours to try to connect and still have no resolution.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm terribly sorry that the printer isn't performing as expected in terms of wireless connectivity. We aim to provide a seamless experience with our printers, so hearing that you need to work so hard at printing is quite disappointing. With that said, I would love to help make this better and remedy things for you, so let's see what I can do.
First, I recommend following these steps to address the issue mentioned:
1. Select the "Wireless" LED option (Blue color) from the control panel
2. Select “Settings” (Gear icon)
3. Select “Wireless Settings”
4. Select “Advanced Settings”
5. Turn off IPv6
6. Click “Yes”
If this doesn't work, I highly recommend reaching out to us for support. We would be more than happy to work through this with you and find a resolution. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Horrible Printer. Never worked
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this printer with a passion. Bought it for my freshman year of university and it stopped working as soon as I set it up and kept disconnecting. Had to call customer service multiple times which was even worse than trying to fix the printer on my own. Would never recommend to anyone.
No, I would not recommend this to a friendGarbage, paper jam and "cover not closed" right aw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally turned it on to set it up and it said it had a paper jam. Opened to top to check for said paper jam and then said "top not closed" no matter how many times we opened and re-closed it. Absolutely garbage, returning it now.
No, I would not recommend this to a friendDo Not Buy this Printer!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Listen to the bad reviews. This is my 3rd HP Envy and the other two were fantastic. This one will not print correctly and the HP support hung up on me twice and does not care. All they offered was to go return the printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm incredibly sorry about the less than stellar experience you've had with both the printer and support. This is very upsetting to hear! I want to assure you that it's always our intention to provide much more quality in both regards, so I regret that we fell short here. Despite these hiccups, I do hope that you'll allow us an opportunity to make this right.
First, your feedback is extremely important to us, so I've made sure to pass it onto our customer relations team. In the meantime, however, I'd like to encourage you to try reaching out to us for support one more time. I'm not sure which number you were dialing, but I wanted to provide you with one that should surely allow you to speak to someone this time. If you decide to, you can call +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite the process, you can gather these beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I hope this helps and again, my sincerest apologies.
Chelsea
HP Care
hp.com/support
Never should have bought this printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not allow drivers to load in order to perform functions on the printer itself. One is forced to scan from the computer each time. Quite the hassle. Not worth it. Customer support is also terrible and of little to no benefit.
No, I would not recommend this to a friendAvoid this printer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is awful. It worked for about 3 months. Now, every time I use it, it either prints out so faintly you can't read it, or there is nothing at all. The ink needs to be replaced ALL the time.
No, I would not recommend this to a friendI'm upset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is useless. I wish I would have just used the money on a different printer. Every time I try to print with it there is always a paper jam. Just save your money and buy a different printer. I wish I still had my receipt.
No, I would not recommend this to a friendReturning this printer for the 3rd time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer prints partial lines even with new cartridges. I think I'm don't fighting with HP printers. Yes, this is the 3rd return on these printers with the same problem.
No, I would not recommend this to a friendPrinting is inconsistent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up. After a few months it will only print a partial page although it says the ink cartridges are full. I've tried to get support from HP and could not get an answer as to why this is happening. Very frustrated!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Jennie,
I'm so sorry that the printer has been performing so inconsistently. This is unfortunate to hear, as it's far from the reliable experience that we intended to deliver. With that said, I want to make sure we resolve this for you.
If you haven't already, I recommend getting in touch with us for support via our direct line. You can give us a call at +1 800-474-6836 any day between the hours of 8 am - 9 pm ET. To expedite the process a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
I'd also like to mention that HP printers generally have a 1-year warranty from their date of purchase. You can make arrangements for a replacement if your warranty is still active. To verify that, you can visit this link: support.hp.com/checkwarranty
Chelsea
HP Care
hp.com/support
SHORT LIKE SPAN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FAILED TO WORK AFTER 3 YEARS THOUGHT HP MADE BETTER PRODUCTS
No, I would not recommend this to a friendTrash don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally bought this and getting a paper jammed error when’s theirs not even paper inside of it?
No, I would not recommend this to a friendEnemy Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No. This product knocked my laptop off the Internet.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Reggie,
I'm so sorry that the printer hasn't been performing nearly as consistently as it should be when it comes to connectivity. We always aim to provide a seamless experience with our printers, so hearing about this is quite disappointing. To that end, I'd really like to make this right and get these issues resolved for you definitively.
First, I recommend following these steps to address the issue mentioned:
1. Select the "Wireless" LED option (Blue) from the control panel
2. Select “Settings” (Gear Icon)
3. Select “Wireless Settings”
4. Select “Advanced Settings”
5. Turn off IPv6
6. Click “Yes”
If this doesn't work, I highly recommend reaching out to us for support. We would be more than happy to work through this with you and find a resolution. You can get in touch via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support