Customer Ratings & Reviews

Love this printer! Like the ink refills automatically refilled..

Too complicated to download software to computer/printer. I stayed on the phone over 1 and 1/2 hours and still doesn't work properly. It does print, but the printer message says to download the software/hardware. Too complicated

It’s a great printer. Love all the features it has

Great printer after you get past the initial installation.

Awesome printer that has a touch screen for easy set up.

Great customer service and great product for the price

Printer is not better than my old HP which I had for years. This printer is very slow in printing even one sheet. Most of the time it is offline. It is not the quality of any HP product that I've had and I've had several. Not a good purchase. Very disappointed.

Too slow scanning I would change it for a faster one

I like that it scans multiple pages but I would have like it to scan double sided.

Prinrer was very slow and and awkward. Expected easy and efficient. Disappointed.

ink ran out the first day of use. Buy backups if you plan to use it more than one day. Replacements cost almost as much as the printer. Buyer beware.

I had to return this printer. The screen is tiny, graphics on it are impossible to see, could not enter network information on the little bitty keyboard. It's a shame, as I loved the looks of the printer. Now have another brand with a normal size screen.

Had I known! Printer takes long time to print, difficult to install ink cartridges

Very small screen makes navigation difficult to set up

This is an awful product. It jumps offline sporadically and won't print. Scanning doesn't function. Worst of all, HP online support is useless. All they can off is to cycle the printer and my wi-fi modem on and off.

It cost me more to connect this printer with a new HP Desktop than the printer hardware itself.

Does not support printing from iPhone. HP customer service confirmed there is a compatibility issue with all HP printers and iPhone IOS 18 updates. No ETA on resolution to date. This is not an issue with printing from a Mac computer. Only iPhone.

I never got a chance to use it. Disappointed in Best Buy customer service. I brought it back unopend to exchange & upgrade to a different printer. Best manger said i couldn't return because it was over 14 days. I said: its unopened unused He said: i had to pay $50 to return it. But i want to get a different printer. He would not accommodate my request. I walked saying "i would never buy from BB again. I donated the HP printer to a friend in need.

Good printer when it’s connected to Wi Fi. Problem is it won’t stay connected. I tried everything HP support suggested but still wouldn’t stay connected! Retuned printer. Would NOT recommend!

Very difficult to set up for Wi-Fi. Previous HP printers were very easy to install and use. Customer support was co fusing as well. Spoke with 3 different support people and each one told me to do something different. The touch menu pad is small. This is my last HP.