Customer Ratings & Reviews

The touch display is too small for my fingers so it’s frustrating to use. The display lights stay on at all times which is annoying to say the least. The Ink program is a joke requiring you to sign up or you can’t use the printer. The ink for these machines is almost always a rip off. I only print 5-10 pages a month if that.

The printer I bought was faulty. Geek Squad came out and confirmed. I bought a new one and Geek Squad did the new set up

Lack of options, like custom resizing , I can’t choose the size I want my image to be, that is a huge option all my other hp printers have had

I cant get my new IMAC to connect to this printer it also won’t connect yo my cell phone very frustrated and i can get anyone to come and help set it up

The printer stopped working after one week. Had to return it after going through the set up trouble.

Printer very difficult to connect and stay connected to wifi.

When my HP printer quit printing color I bought a 6500. After about 4 months it quit printing "cartridge failure." After changing cartridges and other tests I spent time chatting with an HP tech. When we could not resolve the problem he gave me a link to an HP service center 1100 miles away and terminated the chat. I cannot recommend this printer or HP service. Canon here I come!

I have been buying hp products for years. The quality has been getting very bad, over the last few years. This last purchase has ended my buying hp. Bought in April 2025 this printer sounds like it is grinding to death. This is just nuts having to replace several times a year. I'm done. Moving on to Brother . The reports on Brother regular cartridge printer have been very good.

Very slow not up to the mark. Also gets stuck while in task

I don’t like the way paper loads. The touch pad is difficult to use. Understanding the touch pad symbols is not easy. I would return it for a different printer if I could.

If I could give a ZERO, I would. HP Envy 6555e printer bought to replace HP 6830. New printer has tiny cartridges that quickly run out of ink. SLOW. Buy a bigger printer or print at your local library. TOTAL WASTE of MONEY.

This wireless printer has a low WiFi signal. I had to put my laptop right next to it to get it to work. I exchanged it for a different HP printer.

I have bought HP printers and desktops exclusively for years. This was the lowest quality I have ever had. The power plug did not fit snugly, so it was a problem getting power every time I used it. It scanned properly the first two days. After that, it lost internet connectivity and I gave up after trying all troubleshooting tricks. I would not recommend that anyone purchase this item.

Would not work for me. Returned it and was told that several of these printer had been returned.

Do not buy this printer if you have a Mac. It took 3 hours to set up, including downloading and app, and doing multiple restarts, and so much troubleshooting. And after all that, it won't print from a computer (laptop or desktop), because of an "invalid certificate." Only works from mobile devices. You must pay for HP's customer service and also for Best Buy assistance ($39).

not easy to set up. gave printer to son staff at store unable to help. They demonstrated limited knowledge of product.

Buyer beware! Best Buy claims to offer price match guarantees, but when it comes down to getting reimbursed, they do NOT follow through.

Beyond annoying and overriced ink. Hardly any ink in it. Also completely not intuitive do i no longer like HP. Always baloney when it comes to wifi connection

Ii have owned HP printers all of my life and this is by far the worst I have ever purchased. It keeps losing Wifi signals and will not connect to my laptop two days in a row. I had HP support on the line who downloaded another driver and set my computer up to print, but the very next day, it lost connectivity! Save your money and stay away from this one.

The set up for this printer is terrible!! It took over 2 hours on the phone toget it to work. After 5 days it would not print due to faulty ink cartridges. Spent another 90 minutes on the phone to diagnose problem.HP sent new cartridges which fixed the problem but had to wait 1 week for delivery