Customer Ratings & Reviews
- Model:
- ENVY Photo 7858
- SKU:
- 6484529
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers find value in the ENVY 7858 Wireless All-in-One Inkjet Printer's exceptional print quality and ease of use, frequently praising its performance and wireless capabilities. However, some users experienced difficulties with the setup process and reported issues with the paper tray's design and scanning functionality. Overall, the printer receives positive feedback for its price and compact size.
This summary was generated by AI based on customer reviews.
Was not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not let me print said i had to register my in tried and would not work
No, I would not recommend this to a friendprinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok not great still getting incorrect "error"messages with every print
No, I would not recommend this to a friendWouldn’t buy another one
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already a line appears when you feed the paper to be copied
No, I would not recommend this to a friendDo NOT Buy this printer or any HP!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer looks great and fit my space perfectly. I set ii up with the USB Cable, inserted the cartridges, it ran the test page without an issue and then I get a warning to reinsert the color cartridge. I tried repeatedly and it wouldn't recognize that it was inserted. I should have listened to the other reviews that said this printer is defective. What has happened to HP!? I was trying to replace another recently bought HP printer that worked but took forever to start printing and made odd noises and flashing lights. I don't want a show, i want to print! I'm done with HP after more than 2 decades of only buying this brand. I am going to wait for an Epson to go on sale and they will be my brand from now on as long as it's more reliable than this HP piece of crap.
No, I would not recommend this to a friendSlow printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was hard to figure out. the price was good.
No, I would not recommend this to a friendDisaster; only printed less than 25 pages and done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received the printer and had to use tech support to set up. HP tech support said Best Buy sold us a discontinued model. They set us up with instant ink program. We received the new cartridges and one was bad. The printer also would not print because it had a message that we were not enrolled in the ink program, which we are and you even have our credit card. The replacement is on the way and wehave left for the holidays on a monthlong trip. This needs to be resolved SOON!
No, I would not recommend this to a friendGood printer. Nightmare scanner.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is great. It's the scanner that's the nightmare. I see the 5 star reviews and cannot believe it. People are posting based on the printer. You will have issues with scanner. I was warned and bought anyway thinking it couldn't be as hard as I was told, it was worst than I was told.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Janine.
Thanks for the review and the feedback. While I’m glad you like the print function of your new all-in-one device, I’m sorry that you’ve found the scanner so problematic. I can certainly understand why that would be frustrating, especially if scanning is a big part of why you got the printer. I want to help you have a better experience, so I’ll provide some resources and information I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
Next, you can find troubleshooting guides specific to your printer (including ones on scanning) as well as user manuals, how-to documents and other materials here:
- support.hp.com/us-en/product/model/16493624
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP Ink ... seriously?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer missing ink. Had to jump through hoops to get HP to send ink. Ink will take weeks to arrive so I bought MORE ink so I can start printing. The copier will not accept those cartridges... it insists on the "Setup" cartridges before setup can be completed. Back into the box it goes and I shall never purchase an HP product again... great job HP!
No, I would not recommend this to a friendthe only good thing is its cheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.well I have spoiled by my previous HP printers. this one is slow, very poor resolution, and drinks ink like the cartridge is starting half empty.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered problems with your printer. I can certainly understand why slow printing, poor print quality and rapid ink use would be a frustrating combination. I want to help you remedy these issues, so I’ll suggest some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains (among other things) instructions on updating firmware, which can help improve print speed and other performance. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
Next, I suggest following the steps listed in a guide on our support site to improving print quality. Issues covered include faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c05541385
If any problem persists – and for input on ways you can save ink – I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Dead on arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work straight out of the box. Had a blue screen with an error code and all lights flashing. and it turns out the scanner head didn’t move or was jammed, and it bricked the printer before I could even set it up. Had to return in store and find something else and paid double the price because this was on sale.
No, I would not recommend this to a friendDo NOT Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this printer. I have had nothing but problems. I have to keep going through a convoluted process because it will not print colors. Today I gave up after 20 minutes waiting for it to clean the heads. I don't use it often, but it would be nice if it worked when I did.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly. I can wholly understand your frustration, considering you’ve repeatedly gone through a lengthy process to print colors and endured a head-cleaning cycle that takes 20 minutes. I want to help you resolve the situation, so I’ll provide a resource and some information I hope will help reach that end.
I can’t tell from your review what’s causing the problems you describe. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Big disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointment, no manual, 130 page online confusing mess instead.
No, I would not recommend this to a friendHP - BestBuy - Inconsiderate.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the product came without any ink it. I was then told by both HP and Best Buy, do bring the printer back instead of them just sending me the ink. Not taking in consideration at all how challenging travel might be.
No, I would not recommend this to a friendDisappointing printer purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unimpressive printer. Thought I was upgrading from previous printer but did not. Has two cartridge rather than 4 system. Print is faint, red fonts are orange. IOS printing will only print black & white. Have to use smart app to print in color. As I said, very unimpressive.
No, I would not recommend this to a friendAwful purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so happy when I bought it!!! I guess a real reason for it being so much on sale. It kept showing the dreaded 00829C98 Error and boy nothing could make it go away. I would give it a freaking -5 if I coudl
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not worked properly. I can wholly understand why seeing an error message yet being unable to clear it would be exasperating, especially considering you’d so much looked forward to using the device. I want to help you resolve this situation, so I’ll provide some resourced aimed at reaching that end.
I don’t know what’s causing the error message you cite. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Wouldn’t Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a difficult time getting it to work. Spent many hours on phone with HP techs trying to get it to work. Still having issues getting it to recognize printer when trying to copy something
No, I would not recommend this to a friendNo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't want to connect with my phone most of the time. Kinda sucks
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I'm sorry to hear that your printer has not connected to your mobile phone most of the time you need it. I can wholly understand why that would quickly become aggravating. I want to help you establish a reliable connection, so I’ll provide some resources aimed at making that happen.
First, I recommend following a FAQ and troubleshooting guide to mobile printing you’ll find on our support site. Choose whichever one applies to your operating system:
- iOS: support.hp.com/us-en/document/c02623193
- Android: support.hp.com/us-en/document/c04024231
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Boo!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer would not, could not link to my router. After tweaking everything I could, yes, I gave up. I've put a half dozen printers on-line in my day. This is the first one I could not get to work. Boo!
No, I would not recommend this to a friendSuper Poor support from Hp with my setup problem.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink provided with this product caused an error message that said the cartridges could not be used to initiate setup of the printer. I had to purchase $45 of ink just to set it up.
No, I would not recommend this to a friendSAD SITUATION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CAN'T USE IT BECAUSE THE ADOBE PHOTOSHOP ISN'T WORKING. POP UPS ALL OVER WANTING ME TO PAY FOR ANYTHING I DO. WILL BE IN TO SET UP AN APPOINTMENT TO GET THIS TAKEN CARE OF.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered difficulty after your purchase. I can’t tell from your review precisely what roadblocks you’ve hit that are related to the printer, but I’ll nonetheless offer some clarifying information and a resource that I hope will help you resolve the situation.
In your review, you mention that Adobe Photoshop is not working. That’s a computer application and is not part of the HP software associated with this printer. As for popups, some offers and reminders do show up in HP printer software, but they do not require payment to let customers use the device.
I recommend that if you’ve bought an HP ENVY 7858 printer and you’re experiencing software difficulty that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support