Customer Ratings & Reviews

The printer works well as a printer. However, to scan something you have to download software, which I did just as the instructions said to do, but I can't get it to work as a scanner.

Setup was easy but print quality was bad. Every time we used it everything had a green tint to it. Best Buy took care of it and returned it for a full refund.

I bought this printer with the hope that it would produce better quality photos than my previous HP printer. Not so much, the blacks go gray even with brand new ink.

This is an average printer but meets my needs for home printing. Not as fast as I thought it would be and a bit noisy but still adequate for my needs considering the price

Its ok very minimal operation had to go out and BUY ANOTHER CABLE so I could use it wired! This should have been in the box! So not very happy with additional $25 spent.

Impossible to connect to computer. Had to have HP connect. Thought it was okay, then problems began. My ip number was changed. Too much to describe my disappointment. Then they talked me into the instant ink plan. Guess what!!! Ink comes after ten pages printed, and still full cartridge. Then they charge for a bulk number of more pages. I am sorely disappointment.

The set up seemed easy enough, but kept losing connection in The middle of the process. 8x10 printed beautifully, 5x7 not so much. Came out very over saturated and dark.

It worked great for the time it worked. After a while though it stopped printing correctly. Going to have to bring it in

The HP ENVY Photo 6255 All-in-One Printer is a moderately priced printer that provides consistently good printouts whether text on plain paper or photos on photographic paper. Setup was made super easy by following the included detailed graphic instructions. I first set it up to print from an iPhone and a Pixel XL – it worked flawlessly. I have since set it up to print from Mac OS X, Windows 10 and the internet. It is fast and easy to use while still delivering high resolution high quality images. If you need mostly photo printing it is very nice and also does a fine job of handling limited faxing, scanning and copying (read single sheet). It has a reasonably small footprint making it easy to find a place to put it. Ink cartridges promise to be simple by using HP’s HP Instant Ink.

This does whatever I ask for when making copies. The only problem I have is when it boots up. Takes longer than any Pinter I have had

Decent Printer but guzzles ink. This printer does a decent job of turning out nice looking photographs but absolutely guzzles the ink. I was able to get only 10-8 x 10“ prints out of a set of the large ink cartridges. Best Buy is an absolutely fantastic company and was very accommodating about taking this printer back and giving me a store credit.

Works well enough, but can be slow to process through jobs. Slower than printer owned previously made by HP and Epson.

I’ve rarely had the chance to use it. It’s performance so far has been good. Hopefully it lasts longer than the last one I purchased

When the printer is in sleep mode and you need to make copies the machine will not corporate so it has to be turned off and then back on.

Returned the printer, software glitch would not allow set up. HP we're no help and told us to return to Best Buy and just get a new one. No chance!

It’s okay but the printing speed on this is kinda slow. I printed my statement and it took me around 10-20min for 12 pages.

This is a basic color printer. It only handles 8 1/2x11 paper and smaller. The inside 4x6 card/photo tray that sits inside the standard paper tray is nice - can have both loaded at once. Sometimes the printer/scanner works with devices. We have 2 pcs running Windows 10. One is a desktop right next the the printer. We found we had to reboot the printer every day to get it to work with this desktop computer. It no longer works with this desktop computer. We ran the HP scan/print doctor and it can not resolve or give instructions to resolve the problem. The HP virtual support goes through a series of steps and fails to resolve the problem. There is no way to get a real person at HP to fix the problem. Both computers are generic configuration - why this printer works with one and not the other baffles us and HP is of no help. So it might work with with your device and it might not. I do not recommend this product - it is not worth the headaches it has caused me.

It is a lot of work to enlarge items with the printer taking a picture then deciding how much to enlarge is not easy.

We had an HP Photosmart wireless printer that worked great for years so once it finally stopped working we decided to get another HP. The Envy was on sale so we got it. However the auto setup didn’t work so I had to do it manually. Then once I got it connected to our home wireless network (WiFi) I couldn’t get it to connect to our Apple desktop, nor laptop, nor even our iPhones! I downloaded the HP Smart app per the online support documentation, but even that didn’t work. I tried disconnecting and reconnecting multiple different ways but I still can’t connect to any of my Mac products. I tried using the online support chat bot but it couldn’t help me. Then I had to jump through hoops to create an account just to get to a support phone number, but after being on hold for a while I just gave up. If I can’t get through and get it to work, I may try to return it. Thank goodness I bought the protection plan. What’s also frustrating is that there’s no mention of Windows vs Mac on the box whatsoever, but all their support documents referenced Windows only.

Error message cartridge, jam paper, nothing’s inside it’s clean