Customer Ratings & Reviews
- Model:
- K7G18A#B1H
- SKU:
- 5962003
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the ENVY Photo 6255's print quality and ease of use, frequently praising its wireless capabilities and compact size. Many appreciate the printer's straightforward setup and quiet operation, along with its ability to scan documents effectively. While some users found the paper tray design less intuitive, the overall positive feedback highlights the printer's value and reliability.
This summary was generated by AI based on customer reviews.
WILL NOT WORK ON LINE ,WIIL NOT PRINT COLOR OFF LI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.INSTALLATIONS INSTRUCTIONS ARE POOR. TRYING TO INSTALL HP ENVY PHOTO 6255. IT IS REPLACING HP PHOTOSMART 6520 DOES NOT PRINT PROPERLY. IT IS NOT A HEAVY USE PRINTER,
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey there,
I'm very sorry to hear that you're experiencing difficulties with setting up your printer. I can certainly imagine how disconcerting this must be, so let's see how I can help.
First, if you haven't resourced these setup documents, I would recommend doing so:
- h10032.www1.hp.com/ctg/manual/c05632129.pdf
- support.hp.com/us-en/document/c05538203
If those don't seem to help, please remember that you can always reach out to us for help with installing your printer. We're always here and more than happy to help. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
didn’t really like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has to be connotes to WiFi most of the time and it wants to check it’s hp ink every freaking time which is annoying I don’t need WiFi just to print
No, I would not recommend this to a friendPrinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get to work keep some other problems I fixed it only to tell me I had something else wrong took it back to store and got my money back
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry to hear that you kept encountering these printer complications. One of our biggest priorities is providing reliability with our printers, so I regret that we fell short this time. I can assure you that this wasn't at all our intention.
Despite the printer not working well for you, I hope that you'll allow us an opportunity in the future to help you find one that better suits your printing needs. We would love a chance to make things right with the quality experience that we intended on providing from the start.
Chelsea
HP Care
hp.com/support
Very slow to print photos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Says out of paper when it isn’t. Very slow to print photos. Was easy to install and connect to other devices. Would not buy again.
No, I would not recommend this to a friendNo idea
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was supposed to receive it the Tuesday after I bought it (Saturday 2/29)....still haven't gotten it as of 3/27...
No, I would not recommend this to a friendPoor picture quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking for something to print out your pictures don’t waste your money. Otherwise printer works great!
No, I would not recommend this to a friendConnection Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor printer. Won't stay online. Keeps knocking my PC off my network. Need to re-start router & printer every time I try to print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello,
I am very sorry that the printer is not connecting up for you.
There is a troubleshooter to help with WiFi connections here: support.hp.com/document/c05368548
If you're a Windows user, the HP Print and Scan Doctor, which is a general troubleshooting tool, is often helpful too: support.hp.com/us-en/document/c03286146
If these suggestions haven't helped, please don't hesitate to reach out to us: hp.com/contactHP
Mary
HP Care
hp.com/support
Terrible and Frustrating printer.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The print output is blurred and sometimes blank. Its just wasting of money including new inks that i bought.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is rendering prints of poor quality. I can understand why that would be a great disappointment and a big frustration, so I’ll offer some resources and information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including faded or streaked prints, color or black ink not printing properly, and blurred or fuzzy text:
- support.hp.com/us-en/document/c05551181
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Loses connection all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very useful. Doesn’t not find computers for long. Have to constantly restart so it finds network
No, I would not recommend this to a friendColor too red
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even the HP support could not make my pictures print the color they look on the screen. Do Not buy this printer
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Kate,
I’m so sorry to hear about these issues you’ve experienced with off-color prints. I can definitely imagine how disappointing this has been, so let's see if I can help make some improvements with a few tips.
Since it sounds like the issue at hand is poor print quality, what I'd suggest is following the guidelines listed in this document: support.hp.com/us-en/document/c05551181
If this doesn't improve the quality of the prints, I hope you'll reach out to us for support again. HP printers do have a 1-year warranty from their date of purchase, so you might consider making use of it. You can reach out to us anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
horrible printer!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.eats up costly ink, does not stay connected and print quality was fair at best. would not recommend.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hey Kevin,
I'm sorry to hear that the printer has been performing so inconsistently with regards to ink consumption, connectivity, and print quality. This is far from the reliable experience we intend on delivering, so I regret that we let you down. To that end, I'd love to see how I can help resolve these issues for you.
First, I have a few suggestions for lowering overall ink consumption. To start, I recommend using the printer's draft mode, as this can often improve ink usage. Following that, you could also set the printer to print black and white only. If you still find you're using quite a bit, Instant Ink is another option to consider. Many customers like our available plans, as they're based on how many pages you print monthly. If your printer usage is minimal, Instant Ink also offers a subscription plan that allows you to print 15 pages a month for free. For more details, you can visit this link: HPinstantink.com
Then, the following link will help guide you through solutions to a wide range of wireless troubles: hp.dezide.com/ts/start.jsp?guide=Printer_Does_Not_Maintain_Wireless_Connection.net
Finally, this print quality improvement guide should resolve any issues with low quality prints: support.hp.com/document/c05551181
If this hasn't helped, please don't hesitate to contact us for support. We would be more than happy to explore some other solutions with you. You can get in touch anytime via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Did not work error
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept getting errors wether I went usb setup or wireless. Think printer was defective
No, I would not recommend this to a friendWorst printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst printer ever it was good for 2 months ..
No, I would not recommend this to a friendBadbadbad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.rubbish, cant use the instant ink. Have problem everytime
No, I would not recommend this to a friendWe returned this copier
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We did not keep this copier because it was slow and did not satisfy our needs.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I am sorry that you were not satisfied with the print speed. This printer should have a print speed ISO: Up to 13 ppm black, up to 8 ppm color.
If you weren't seeing this speed, our support team would have been happy to help remedy that.
Mary
HP Care
hp.com/support
Terrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use. I've rarely used it and it won't copy already.
No, I would not recommend this to a friendnot happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.won't print yellow going to take back and find another brand
No, I would not recommend this to a friend- Pros mentioned:Print quality
Nice all In one printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the printer. Great quality and almost borderless. The few downsides and why not a 5 star. It does not have the top scaner. So must scan or copy 1 page at a time. And I wish they would make the screen a bit larger. Trying to input pw for wifi and it's like the old flip phones. To get a r for instance you have to press the related button 3 times. It kept not letting me that. Prefer a bigger screen with an actual keyboard. I do love that it has a phone app so it makes things easier.
I would recommend this to a friend - Pros mentioned:Ease of use
Great Multi Use Printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a solid no frills works as advertised printer then here you go The HP Envy 6255 works great. It was very easy to set up and so far has been very easy to use. I can use it my PC like a normal printer and also very easily print my phone. The printer is not going to be as good as some of the higher end ones when it comes to the level of detail for photos but I dont need it for that and I would not buy this one if you were looking for something like that. I mainly use it for work and so far it has been great. could not recommend it more.
I would recommend this to a friend - Pros mentioned:Print quality
Great Printer, Great Price, Good Photos
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP ENVY Photo 6255 All-in-One Printer is simply a good, solid printer for general use - and especially if that includes photo printing. It was easy to set up - including the wifi print features. Ink was simple to install and the auto-order feature for receiving more ink when you need it will work well for me. It has a limited paper quantity (if you print more than small jobs) which is fine for my use. The photo colors are vibrant. The added photo-size paper feeder is helpful and the scan / copy features are standard. All-in-all, a good mix of features for the price.
I would recommend this to a friend