Customer Ratings & Reviews

This laptop is a joke. It is supposed to be powerful, fast and quiet. However, it is none of those three. It has now been 2 months since I had it and the problems with the noise from the hard drive and slow performance means that HP are now buying it back from me at $30 less than I paid for it as it is too late to return to Best Buy. I highly recommend you do not buy this. After googling various reviews on the internet, it seems I am not alone with these issues.

I use this now 2 year old laptop at home on a desk, no travelling, very lite 1-2 hour use a day. The diagnostic is that the mother board must have an internal short so it will coast $800-$900 to repair. The warranty being one year does not help and HP camouflages behind the warranty time limits even though three independent technicians classify it as a LEMON. Now I am advised to stay away from HP by retailers. Too late for the 3 units I bought last year but never too late, HP NO MORE

I was so excited when I got this laptop. At first, it was running smoothly. I used it for a couple days, then the screen was frozen. I had to return while I can.

Unfortunately I had to return this laptop after about two weeks. No matter what I was doing it would completely lock up and not respond. I would hard reset the computer only to repeat the process after another 30-45 minutes of use. Turns out (according to the HP Support Forums) that this is a very common issue. I'm honestly surprised they haven't recalled them all.

Unfortunately I was unable to fully explore this computer because it was broken out of the box. Style is nice but when you look at the details you can tell it's not a highend model.

Crashes and freezes not stop. Speakers are starting to go (alot of static) after only a few weeks. Not the laptop I went in to buy but best buy salesman recommended and swayed me.

Huge hp fan until I purchased this laptop. First time computer will freeze and become unresponsive after 30 40 minutes of use. I thought it was a lemon returned it and the same issue occured. Even after contacting HP they were unable to address the issue. HP customer service agents were helpful and geniuene as I have always known then to be to bad the product was not. Have always purchased HPs but due to this incident I gave 2n1 Dell a shot and haven't been disappointed.

Boutht computer, left it there for 2 days for the Geek Squad to set up and put anti virus on computer, computer kept asking me to install the virus software which I ignored since I left it there for them to do, after 2 weeks computer running like slow & won't let me do anything after 30 min of being on it, brought it to a different Geek to find out do anti virus ever installed, it is in for repair, either have a lemon or many virus' already, waiting to find out......

Since the day one this created the problem and so many time (approx 50 time) connected with support but it was temporary solutions. Some time with screen issue some time OS issue some time flap issue some time power button issue. I mean since the beginning I struggled with this laptop after spending huggggeeee amount. I was very unlucky to choose this laptop. I never ever suggest this to any one .

My biggest issue was the fan was too loud. Even during surfing the web it would come on and was too loud.

Bought this computer it locked up and the harddrive died. Didn't get another like it

i need to bring in this computer i bought a month agao already. the fan noise is unacceptable

I got this laptop and the charging port stopped working and upon diagnostics it was figured the motherboard had issues as the port was connected to the motherboard. The flimsy built does not help it either. I contacted HP and they have only worsened the situation. Now I have a laptop that is not functional after 16 months and it costed me about 900$. NEVER BUYING HP AGAIN!!

This device started giving an error message about "System Cooling Fan <90B> failure" after just 3 days of little use.

Brand new machine and within first week started crashing; every time the error message on blue screen kept changing.

I set this computer up, installed Office 365, and the computer began to freeze up on me...pretty much anytime I clicked on anything. It was literally unusable. Packed it back in the box, returned it and purchased an Asus Q534U. It cost me an extra few hundred dollars, but I have been thrilled with it. Perhaps I just got a lemon with the HP, but I cannot recommend it.

Too much slow its not at all working like 16 gb ram mission bad tech support (HP).

Click and drag/copy and paste functions are not easy with the built in mouse.

Within 2 months period this laptop started giving the troubles. I contacted the customer care and as per heir suggestion I sent the laptop to their service center. After couple of days, I received the laptop repaired laptop. Surprisingly, Within 2 hours usage the laptop again started giving the trouble.

This has to be the worse computer that I have EVER invested in. Within less than a month after purchase, the touchscreen has gone haywire! It's impossible to use the computer unless you restart it. Then MAYBE it will give you a break and allow use. Doubt I'll ever purchase an HP product again.