Customer Ratings & Reviews

This computer is great and has really good gaming statistics.

I have had my HP Envy now for 9 months and it has spend more than a month dead. First my hard drive crashed after 6 months. Now my laptop won't turn on. Not only are these issues unacceptable for a brand new laptop, but the HP customer service is HORRIBLE. They expect you to wait for a box in the mail, then mail your laptop to them, then wait another 3-4 weeks for them to fix it. If you are looking for this laptop as a work computer (which is how I use my - consulting) or a computer you can't do without, RUN!!!! Wish I had bought another MAC.

With great power, the only drawback is battery power and that is with SSD overall its a good laptop wish it came smaller tho...

I went to Best Buy to purchase a Lenovo laptop but ended up with this HP Envy on the recommendation of the salesperson. The first time I took it on an airplane, the screen cracked. The machine was in a padded computer bag under my seat the entire flight. it was not bumped, stepped on, or abused in any way, and it was not used in flight. HP doesn't have a warranty for cracked screens, so the repair was quoted at about $400. I disabled the touch screen and used only the keyboard. I placed it on my desk and it never left my home again. Three months later, the mother board died. I turned the machine off one night and the next time I tried to turn it on, nothing. I drove an hour to bring the machine in to the Geek Squad at HP's recommendation. HP will not honor the warranty and Best Buy is doing nothing about that. $700 repair on $900 machine--no thank you. To add insult to injury, Best Buy would not ship the machine back to my home and I had to make an appointment with The Geek Squad to pick up the returned brick. Don't waste your money on HP or Best Buy.

After 7 weeks of use. Wireless link drops connection about every 15 minutes. Hard drive frequently makes a loud whirling sound. Bet the Geek insurance will be needed frequently with this computer. I should have stayed with Toshiba laptops; what a sad ghost of a once great company HP has become.

Sound and display good. Web browser don't respond properly

It was nice laptop but fan was loud so i took it back

Hard drive failed 1 1/2 years after purchase and of course the warranty is only for a year. Very disappointed in this piece of junk. Never buying an HP again. You've been warned!

I did read the reviews on this product but took a chance. I didn't even make it through the setup process before the screen went blank. I couldn't wake it up and had to do a hard restart. Then it took quite awhile for it to come back on, to start the setup process again. I don't think so! I packed it up to return back to Best Buy tomorrow. I really wanted it to work. Not sure what I'll do now....not sure if I'm willing to give it another chance. On a side note: when I first turned it on, I noticed that the screen had several places that were lighter, yellowish, not black.

I bought this last week and was not able to log in because the screen was constantly thinking it was receiving input. I called HP for support, but they do not do phone support and wanted me to go to their website, which is not possible when you can't use the computer. When I did get a person on the phone they were rude and did not speak English. I exchanged it today for a factory sealed unit that turns out to be used. I will be returning it for something else.

For this price it should have SSD instead of HDD so that the remaining components in the machine can exhibit their real speed/power.

The first HP Envy laptop had issues with lines on the screen all of the time like a burned image on the screen. I returned and switched for a different of the exact same laptop and the headphone jack doesn't work on the second laptop. I have tried all of suggestions offered on HP Support forums. I am very disappointed with this product!

This computer literally updates every time I turn it on. I ran the updates because I had important things to work on and half way through what I'm working on with no warning it updates again ruining my day. I plan on shooting this laptop for the frustrations it has caused me