Customer Ratings & Reviews

I first got the i5 12gb, and was not impressed. It was slower than the one I was replacing. I got the upgrade i7 16gb as a Hail Mary, and like Aaron Rogers, it's awesome.

I love the processor, I7. Back-lit keyboard. The case of laptop is very durable. Good features. Should last for at least 10 years. Price was very competitive at Best Buy.

I chose this lap top because I could get the i7 with 16g at a decent price. That with the number key pad made it functional for me. I'm very happy with my decision.

After about many laptops in my lifetime. This has proven to be the best. Nice design works smoothly, good picture and sound and plenty of storage. Happy with purchase

It has been a while since I have shopped for any type of electronic and I am happy I did so at Best Buy. This is an extraordinary device and I feel grateful to have it!

I got this during Black Friday for $699. I've only been using it for a day now, but there already some things I like and dislike. I did read the reviews before purchasing, and here are some things I would've like to know before buying: - The brightness on the screen isn't that bright. I had my old laptop next to this one, and realized my screen on the old one was a lot whiter and brighter. I tried to adjust the settings on the HP but brightness is at its highest, so that's just how it is. It's not SO dark that you can't sit outside with it, but just keep in mind it's not AS bright as other laptops, and will take some getting used to. - The keyboard is almost too flat. This probably won't be a big deal for some, but it's just bothersome for me, because the keys on my former laptop were a lot higher. The keys on this are extremely thin. - The fan is loud. The CoolSense aspect is cool, it does keep the laptop from overheating (from what I've seen thus far) but the fan just whirls so much, and I've done nothing! Two tabs open on Google Chrome, and the fan was just going and going and going. It's not extremely loud, but if you want to use it in class or something along those lines, it'll probably bring some attention. - Only has two normal-sized USB ports. I'm sure the specs say this, I should have paid more attention. - The webcam quality isn't the best. It's not terrible, most likely good enough for video-chatting and the like. But if you're looking to make great HQ videos for YouTube with solely your webcam, I don't think the one on this one is your best bet. I own the Logitech HD Pro Webcam C920, so it won't be a problem for me, but for a device that retails at $900 plus tax, I was expecting the webcam to be of better quality. I won't comment on the mic quality because that can be adjusted. - The touchpad could be better. It's my least favorite feature. I don't know if it's just my laptop or it's a normal HP feat (this is my first HP device) but christ, you have to right and left click hard for the action to take place. I find myself pressing right click and nothing happens, so I have to press a lot more firmly. I don't like this because it's just- why do I need to put in all that effort to click? I just want to mindlessly hit my finger on it and have it click, but I have to actually focus and make sure I click hard enough. I'm sure in time I'll get used to it and firmly press without thinking about it, but for now, it's bothersome. Also sometimes when you right click, the pointer jumps forward and back a little. It's done that a few times before actually doing what I wanted it to. I can manage, but it has been frustrating to deal with. Also don't like how slow the speed is. I have the speed settings set to fastest, but I still feel like it's not fast enough. Those're some downsides I've noticed while using so far, but everyone is different so what I don't like, you might love or not even care about. I will say that it's fast and I'm grateful for the 16GB memory + ample space on the hard drive. It's a very thin laptop with a sleek, modern design. The HD videos look great on this, and it plays 4K videos extremely well. Not choppy at all the way my last laptop did. As far as the sound goes, I'm no tech expert but it seems great to me. I'm currently playing music as we speak, and the sound is crisp and loud. Could be louder, of course, but that's just me being greedy. All-in-all, it is a good laptop. Much better than the Toshiba laptop I previously owned, and although there are some things I already am not crazy about, I don't regret this purchase. I'll be using it for college papers, playing the Sims 4, and streaming movies/browsing the net.

Computer very good, fast and quite. In store Qeek Squad was terrible, but online agent was great and did everything the in store agent was suppose to have done!

My grandson is a junior in engineering at a technical college and is very happy with it thus far. It meets requirements for all his studies and has had no problems.

I needed a laptop for work that would be able to handle remote access work, large data report display. This is my 1st HP laptop and so far I'm happy with it performance.

This 2 in 1 is great! It's light enough for me to take anywhere. I love the convenience of owning a 2 in 1. I use it at home and work. It's one device for all my needs.

I bought this for college and I absolutely love it! It's perfect. I could go on and on, but I would definitely suggest it. At least try it out in store on display!

I bought this laptop for college and I couldn't be any happier with it. This Laptop is fast and runs multiple apps at one time. This Laptop was worth every penny.

I love this computer. Only thing I am having trouble getting used to is the oversized touch pad. Love the touch screen and the ability to turn it into a tablet.

Great 2 in 1 laptop, laced with great features and really fast processing speed. The resl cool thing is the tiuch screen capabilities. Nothing bad to comment on.

Great computer, fast and can handle my photo-editing well. Have only had it for a month so I may re-review later but so far wonderful as every new computer should be.

I loved everything about this laptop. Good looks, good features and good price. I would suggest buying one with the SSD in case you have heavy processing needs.

This is my 3rd hp laptop. I have been really impressed with each one. I love the size and weight of this one especially. I even bought multiples for my team at work.

I like the ability to use it as both! This is our business computer so carrying it as a notebook works great! Lots of memory too for inventory, orders, etc!

Love the thin model, lightweight, the screen is very readable. No complaints at all. I bought this for my husband . . he is extremely picky. He loves it!

This computer is very lightweight and easy to carry with you. Unfortunately, I found out once I got it out of the box it does not have an ethernet connection.