Customer Ratings & Reviews

Good service by the Geek Squad. The printer preforms as expected.

The printer works good, no complains, it’s not expensive, I would recommend it to everyone.

I wanted a very basic printer. I didn't use the wireless function and set it up using a USB cord. At first it was not feeding the paper and would error out but, It seems to be working fine now.

Hard to set up!! working well after getting help from friends.

So far so good, happy to have purchased it. I would recommend.

Really love this printer/copier for meeting my personal needs

A very good product for my needs. Sales man knew just what I wanted.

Very satisfied with this printer. Good quality printer. Uses toner not ink.

Had trouble connecting to Wi-Fi. Geek squad got it working and ran 1 copy. I ran 1 copy and it has not worked since. An expensive lesson on HP printers and computers. It is still not working.

Good connection with the WIFI. Fast n easy to install.

I would give it a zero if possible. Already wasted too much of my life trying to set this up and I have a degree in electrical engineering.

Seems good so far…………………………………….,………………………………………..

Good color with laser printer just black and white color.

I have been recently trying to make room in my office, and this printer size was a great replacement for an older laser printer I had. It almost seems too small to be a laser printer, but I guess technology is good at making most things smaller. HP is one of the major printer brands I grew up knowing had quality printers. I’ll share my experience with the printer so far…. The setup was surprisingly crazy easy. There is no hard-wired ethernet port, just wifi and a USB port. I plugged in the power, installed the HP software from my desktop which does not use Wifi, but a physical network cable, and some crazy way it was able to detect to the printer wirelessly! I’ve never seen anything like that and have no clue how it was able to detect the printer without being on my home network nor using any Bluetooth connection that I’m aware of. Either way, I didn’t argue and just moved forward with the setup. The test page printed out real quick, quite impressive with the speed and quality. After my setup, I was able to print, but not scan. I needed to login with an HP account to use the Scan function which I’m not a fan of at all. I think if you buy a piece of hardware, you should be able to use it without the internet and especially without an HP account. Its almost as if I’m losing my privacy needing to have an identifiable account when scanning documents. On top of it, I had lots of trouble trying to connect my account using the Chrome browser. I tried this on 2 computers, my desktop and laptop and neither would work with Chrome. I switched to Edge and it worked. Another unnecessary hurdle to scan documents. The scan feature did work well once setup, with options to scan documents or photos, preview or immediately start scanning. I do not like how there isn’t a document feeder to scan multiple documents, but I knew that from the beginning. I assume to make a small form factor printer, certain cuts had to be made. The scanner is pretty quiet which is a nice, my last one was pretty noisy even though there are less moving parts here. I also tested the mobile printing option, which seemed to work well. You do need to be logged into your HP account to Print and Scan, and also be on the same network (no remote printing from 4G). Again another issue because if I want family members to print or scan to my printer, they will need HP accounts logged into all their devices which is terrible IMO. Overall, the printing works great and speedy (21 PPM) for a small laser printer. Quality is clean and no streaks or smudges, nearly like an ink jet print. Scanning is quiet and does a good job with quality, but you can only scan one document at a time. Setup was amazingly easy, and the printer fits good in a small space. I’m not a fan of the stock paper being exposed but that’s another reason for the small form factor as well. One downside to the paper tray, is if you bump or move the printer some and if the paper just slightly moves out, it will think its out of paper. There is locking or tightening mechanism that I see that can hold the paper more secure. Already experienced this issue twice. The toner cartridge is small, and HP says you can get around 950 printed pages from it which is pretty nice for its smaller size, which is ideal for a home or small office with low to moderate levels of printing. If you are using this in an area that has plenty of internet access and don’t mind setting up an HP account to use your own printer and scanner, this is a good option to have. I’m not sure how well its functionality would be without internet though and because of those 2 dependencies I took away a star. The print, copy, and scan performance is pretty solid though.

Extremely difficult to configure/connect to my HP laptop

Very good printer, I was able to print out on WiFi.

This printer will not work on a 5 ghz wifi network. It must have a wired connection to a computer to work. I did not know this prior to the purchase and apparently I am unable to switch my wifi to 2.4.

I was unhappy with the set up because when the technician felt all was well, without checking it out, it was not okay. When I attempted to try copying something from the computer, it would not work. So we did a WiFi connection over the phone. Again I was not allowed to try it and when he hung up on me I did try and the paper got stuck. My husband unstuck it. The $79.00 charge was not necessary since it di not work properly. We also paid $79.00 for the Geeks to tell us our first computer was broken and could not be fixed. This whole experience was frustrating and I was unhappy.

decent product but often hard to operate efficiently

This printer requires internet service to print wireless. It isn’t compatible with 5G service. Stay away if you need wireless printing with no internet.