Customer Ratings & Reviews

I bought this printer more than a year ago and would recommend it even more now than I did after using it the first few months. It was easy to set up, it wakes up quickly and prints fast, and is pretty quiet compared to other color laser MFP's. The print quality is excellent. I have not had a single paper jam in over a year (January 2019). Here's the two things that have really sold me on this printer. 1. I've printed thousands of pages and I am still on the printer cartridges that came packed with the printer! I thought the installed cartridges would run out in a few months, but over one year later they're still going strong. 2. The printer warned me when the black cartridge was running low, and then started giving me messages that it was ready for replacement - but the printer continues to print! Other color laser printers I have owned in the past would simply stop printing once it hit its page count and "thought" the cartridge was empty. The only way to resume printing was to install a new cartridge. This printer, however, continues to print with a cartridge it says needs replacing - it just gently reminds you to change the cartridge when you think the print quality is no longer acceptable. I am so glad I bought this printer, I hope it lasts for many years.

This printer is junk. I would give it zero stars, but the review site requires a selection of at least one star. It has been nothing but trouble since I purchased it a few years ago. It is constantly Offline. I have talked with HP and worked with my IT folks. No one has given a permanent fix to the problem yet. The best HP could do for me was to give me a sequence of steps to reset everything, basically every time I want to use it, because its always offline. I know there are plenty of 5 stars reviews for this printer and I'm thankful that it has worked for some people, but trust me, it isn't worth your time. Don't believe me? Take the time to research the web and you'll find countless complaints about it constantly being offline and not accessible for printing. I have other printers in our office that work just fine. I think I'm done with HP. Frustrated beyond belief!

Got this yesterday, I have an older Mac running El Capitan 10.11.6 OS. Install was so easy could not believe it. Great printer very happy.

We switched from Inkjet to laserjet because of the cost of ink! Overall the printer works well, however, there are some bugs to fix. 1. the scanner always seems to be "disconnected" from the "laptop to printer" & we have to use "scan doctor" all the time to "reconnect" first. And the fault is not my laptop because I am using a new $1500 HP laptop just purchased 2 months ago (ie Aug 2018). Luckily we don't scan very often. 2. Scanning from "Printer to laptop" never works! Must use "laptop to scanner" AFTER using "scan doctor" to reconnect! 3. Scan to "editable pdf" is literally non existent, which is super important for college & research & a must for banking & taxes! 4. The printer works fine, though the printer's "quick access print" options should be more detailed. It is tiresome to find & adjust printer margins, which is huge for research for college. 5. Finally (& the biggest factor) the cost of ink is not as cost effective as initially thought! We even order the XL ink & it goes pretty quickly! So how much do we use? Not much really! Our printer is set to the lowest ink level for "draft quality" setting! Mostly for occasional use, for taxes, occasional college & research printing, bills, receipts & banking. approx 5- 10 color scans at "normal setting"/month. Note: This is NOT "picture quality" just "normal ink quality for color prints"! As a family, to replace 4 ink cartridges at $100 a piece is crushing for a family to fork out!!!! I am concerned what we will do when we run out of ink!!!! Should I buy a backup double sided inkjet printer??? If so what is the purpose of having a color laserjet for family use?

1. WIFI – Random connectivity, two different laptops, sometimes one connects but not the other. Same issue with home Wi-Fi, retail store Wi-Fi, iPhone hotspot, and HP WI-FI direct print. Ethernet and USB connections print fine. Printer state is reported as off-line. Color cartridge level status does communicate via WI-FI with HP Smart, etc. 2. Color LaserJet cartridge levels indicate we are getting about 50% of the estimate number of printed pages per cartridge (HP 202A). For people that do not check this information and simply reorder cartridges when needed, HP should be making a killing on money just because of their advertised specs for estimated number of pages per cartridge – 1300 pages – which is actually about 700 pages. 3. I have spent 6 hours trying to get phone support from HP. At my first try, we had a bad audio connection and she could not hear me on my iPhone. The second time, our line was dropped shortly after we started talking, the remaining 3 times I remained on hold until I received a message to call back at another time. As Best Buy support, I spent most of the day either being on hold or being transfered to a diffent person. I was finally told to bring it to a store. I did. There was nothing the Geeks could do since I did not buy their support. The color cartrdiges needed a few months of use to see that the usage rate was so high. This was well beyond the BB 15 day return window. Arg! What has happened to HP? This is not the same company that developed the first scientific calculator to replace slide rulers or the HP1000/HP9000 company of years past.

Connectivity is a big problem. I'm using it over my home wifi. Initial setup seemed simple, but the next day the printer went "offline" for some reason. I check, but it's turned on. I go to the printer's webpage on the wifi, and it's connected. But, it's offline. Doesn't print or connect to the HPSmart application. Once every few days it comes online. I've run every diagnostic, downloaded drivers, hardcoded the IP address to the printer port... it's a rabbit hole of activity to try to troubleshoot it. The tech support is only M-F 8-8 and when I tried to call on Saturday, they wasted another 15 mins of my time until finally telling me the relevant department is closed. Oh, It prints and scans well, by the way, on those days when it decides not to be offline.

Good printer scanner when it works. I have had it a year and a half. The wireless became intermittent so I had to go direct even though wireless was one of the reasons I bought it. It started only scanning three pages. I have downloaded and reinstalled numerous times. And, eventually it stops working properly. Getting through to support has been almost impossible. I have talked to them several time and they fix the problem for a little while then they all come back.

Note: We have had this printer for 14 days and I'm returning it tomorrow. The software for this printer is terrible. We have four computers connected to this printer in our house. Every single time we want to use the printer, it says the printer is offline, OR we start the print job and the printer switches to offline in the middle of the print job before starting the print job over again. And again. And again. Without ever finishing the job. We constantly have to run the HP Printer Doctor program to reconnect the printer, and even then it doesn't work most of the time, so we unplug it and plug it back in (which only *sometimes* fixes the problem). I've uninstalled the software and reinstalled it multiple times. We even ordered a new router for our home WiFi network because the HP help articles online said we needed to assign the printer a static IP address. When we called our ISP tech support number, the representative laughed at that idea, and then suggested we just try a newer router instead. Seriously, that static IP address suggestion is ridiculous and NO ONE has time to be fooling around with IP addresses when every other brand of printer on the market runs with a simple software install. I wish I'd never bought this printer. I can't believe I paid over $300 for it and it literally never works. Also, in case you CAN get it to work, the toner stinks and it's noisy when printing. Plus the toner cartridges have drained much faster than I thought they would. I plan to return this and buy another Canon inkjet. I'd rather spend more on ink and have a reliable printer than deal with HP software issues every single day.

I read the reviews for this piece of junk and thought I was getting a good deal. I could not have been further from the truth. First disappointment, it is NOT expandable to add an additional paper tray for separate sized paper. It scans documents great! I haven't had the need for the fax function. The biggest disappointment ....This printer can't print more that 10 pages at a time with erroring out. It gives a service error 49 and HP Support is completely useless. DON'T BUY THIS IF HAVE A SMALL BUSINESS AND NEED TO PRINT LARGE NUMBER OF PAGES!!!

DON'T BUY THIS PRINTER IF SCANNING IS IMPORTANT TO YOU. Even with Geek Squad help it was not possible to scan using the printer control panel. Like, walk up to the machine, select "scan" and have it go to a computer. After 2 3-hour sessions with Geek Squad I was told machine was defective, Best Buy exchanged it, and again control panel could not scan to computer. Very very annoying. Replaced HP with a comparable Canon, and had the whole thing set up in a half-hour, using Canon tech support.

Excited to upgrade to the printer and what a disappointment. WE thought we just had a wifi problem at first. This printer would say it was connected, but just would only print after retrying and restarting - sometimes several times. Caused all sorts of stress if you needed to print in a hurry. Then, we fixed our wifi hoping that was the problem. But it wasn't. Turns out this printer just sucks. Since we missed our 30 return window Best Buy wasn't willing to take it back or trade it out. Pretty shameful. 15 or 30 days is too short a time to know that we got a lemon.

I was unable to obtain consistent connectivity to my MacBook Pro. Both the USB and wireless formats were equally poor. Printer CONSISTENTLY (and annoyingly irregularly) would lose contact with the MacBook. When connected, one page black and white jobs would sometimes print immediately and at other times not at all. Never able to complete a 10 page color document. Installed/reinstalled drivers repeatedly. HP support was valiant, but could not overcome a fundamentally unstable machine. Am loading into car for immediate return and for purchase of a competitive product. I will never buy another HP printer. This is sad, because I have been a long-term, otherwise very satisfied HP customer. Would rate at "zero" stars were that option available.

WARNING: HP's customer support just confirmed that this printer WILL NOT SCAN TWO-SIDED PAGES WITH AUTOMATIC DOCUMENT FEEDER. YOU HAVE TO TURN OVER EACH PAGE MANUALLY. Who makes a printer that will print double-sided pages but won't scan/copy them automatically? HP. Sad how this once-great company deteriorated over the past decade.

Bought the printer. Would only print one page and then I would get an imaginary paper jam alert. Open the tray, check it out, no jam close the tray, it would again print one page and then give another paper jam alert. This cycle continued. Called tech support. They said we won't even bother, go exchange it So I did. Same model. Take it home, set it up again. This time it won't print. I call tech support again. They tell me this time it came with a defective USB cable. Are you serious?? This one is goin back too. Never again I will buy another HP product and I will inform everyone I can to avoid their products like the plague

Big mistake. I bought this hoping that since it connects with either 5Ghz or 2.4Ghz I would have better luck since my router is 25ft away. Worked fantastic for almost 8 months, then out of the blue, it disconnects every night and now takes multiple resets in order for me to get it to connect. It can see the SSID but fails to connect. I have bought Canon, Epson and Brother and they all seem to do the same thing. I thought HP was better manufactured but apparently they also buy the same .99 cent wifi chip for their printers. I have devices twice as far, and behind walls that connect without issue. Useless.

This device is utter garbage. Practically every time I try to print or scan something the device is offline and will not come back online. Both the printer and the computer are connected to the same wi-fi network. The only way to get the printer back is delete it and try (emphasize - TRY) to re-install it. (More often than not OS X will not find the printer and you're stuck.) I see "Scanner reported an error" more often than actually getting a scan from this piece of junk. When the machine actually does scan something, it's always crooked if aligning along the glass edges - always. You need to place your source slightly crooked on the glass to get a straight scan. It's awful! What is worse than HP hardware? HP software. I do not recommend this product at all!!

I was replacing another HP color printer that stopped being able to print after three years (Office Jet Pro 8600). I purchased this Color LaserJet Pro. When I tried to set it up, the color was out of alignment. I spent over 30 minutes talking with someone at HP Support and ran all of the diagnostics. They finally told me to take it back to Best Buy and return it because the unit was broken. What a waste of time and effort.

Worked for about two weeks, then got "scanner error." This is not just an error for the scan function, it shuts down the whole printer. Leave it off and unplugged for a few days, then maybe you can print one document, if the paper (regular copy paper) doesn't jam. On the second document, "scanner error." Maybe if it was a couple of years old you could understand a problem like this, but two weeks? Ridiculous.

The specs say this printer supports duplex scanning. It does not. It strictly one side at a time and scanning a 200 page double sided document will take you around 2 hours. Everything else is excellent.

I tried to replace the toners twice with a compatible toner brand on Amazon for $130 (CMYK Regular Yield), resulting in a "Supply Memory Error" which the printer was unable to recover from. This printer is now a brick ready for recycling. My recommendation: HP Brand Replacement Color Toners cost more than a new HP printer itself thus making this printer disposable after the toner is depleted. These are single cycle use laser printers from HP.