Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Great printer bad Support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great printer sad it came with tons of freebies that I was unable to use and the HP dept was always unable to help due to the time I was able to call
No, I would not recommend this to a friendIt's complicated
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it the next day. Very complicated to use.
No, I would not recommend this to a friendwireless sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer sucks as a household wireless printer. I have completely lost faith in HP's agility to design, develop and deploy a decent printer. And this one was a replacement pf a previous HP Office Jet that also had issues printing Apple sourced jobs. After weeks of screwing around trying to get it to print for all the family members via their respective devices (MSFT/Apple/Android) to no avail, now the printer claims that the ink cartridges that were sent from the HP ink program won't function until the enrolled printer is enrolled. Classic! Of course there's no one to actually talk to anymore, it's all virtual assistance. A system I would say is fine, but there needs to be an ejection button to get to a human when the system is no coherent enough to handle a problem. Which seems to be the case here. I am now the proud owner of an expensive door stop with brand new ink that cannot be used by the brand new printer that cannot be used because it thinks its not enrolled in the program that it is enrolled in, that's how I receive the ink. After 25+ years of using HP printers, I'm done.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has caused you inconvenience on multiple fronts. I can easily understand why issues with connectivity, Instant Ink cartridges and then support would add up to a phenomenal amount of frustration. With that in mind, I’ll offer a resource and some information I hope will help.
I can’t tell from your review what’s causing these problems or whether they’re related, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
ptinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to keep this as the default printer. Not the greatest to use with Wifi. The paper has to be in just perfectly. I like the two-sided printing.
No, I would not recommend this to a friendSlow to start printing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to print and sometimes forever for ink cartridges to reset. At the beginning of printing I don't know if it's warming up or booting up but it seems to go through several cycles before it prints and then the same cycle of resetting or whatever it is doing after printing sounds like the ink cartridge mechanism is resetting several times before it stops. It is annoying!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has taken so long before it starts printing. The experience you describe indeed sounds annoying. I want to help you remedy this problem. I hope the resources below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Also, updating the firmware can often help improve overall performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
PRINTER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OVERALL, THE PRINTER WORKS FINE. HOWEVER, IT KEPT GOING OFF LINE. I FINALLY HAD TO HIRE SOMEONE ELSE TO FIX IT.
No, I would not recommend this to a friendTired of settling on what I can find in a store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine and as advertised but the store experience and products available would be rated a -9 on a scale of 1 to 10
I would recommend this to a friendPrints fine. Print quality is margin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it's the resolution or the ink, but I am very disappointed in the output from this printer. Fine for school kids, but poor for business use.
No, I would not recommend this to a friendAverage Printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works and prints fine but the controls can be a little clunky. Also the printer refuses to work until you buy new ink even if there is some left.
I would recommend this to a friendDisappointed in quality of copies in color.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the quality,clarity and color of pictures. I have attempted to improve on the quality of the pictures but to no avail.
No, I would not recommend this to a friendA little hiccup but so far so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We initially bought one that was defective and the customer service from HP were no help. We return that one for another and so far it works.
I would recommend this to a friendnot the best experience so far
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has trouble staying connected to Laptop and printing. Have to use an app. Help Service is only online, can't call
No, I would not recommend this to a friendHp printer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer but difficult to set up and cheaply made. Still gets the job done. So I'm still happy
I would recommend this to a friendThe WORST printer ever and no support from HP
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst printer I have ever owned. Every time I wanted to print it was "offline." When the ink was low it would not give an indication or warning, it just quit printing with that color. It would not scan to the laptop computer that I owned, even though they were both HP products. In short, not engineered for the average user and not worth the trouble... Get my sledgehammer because smashing it to pieces will be the most gratifying thing about owning this piece of junk.
No, I would not recommend this to a friendprinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a bit slow but works well. Scanner is slow also. But it works and that is what is important to me. The ink is ridiculously expensive!!!
I would recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The size was little big than I expected after using few weeks I run out ink I replaced nothing works sheet comes out pln
No, I would not recommend this to a friendDisappointed HP Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This would have been my 8th HP printer. This one I actually returned. The ink cartridges are smaller than my other two models, the paper tray is also smaller and jammed up quite often. We have to change the paper out a lot and this one would get stuck. I want the HP8610 again!! HP support took over an hour to get scan software to work.
No, I would not recommend this to a friendNot totally hapy with this printer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer works OK. But, the printout tray is difficult to open and hard to manage. I was disappointed with this aspect of the product.
No, I would not recommend this to a friendPrinter did not function
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A significant amount of repairs needed. It was replaced.
No, I would not recommend this to a friendHp 3in 1
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The directions are useless. I had to go on you tube to set it up. Even harder to the get scanner and fax to work.
No, I would not recommend this to a friend