Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Mister
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but a little noisy. The quality of materials could have been a little better.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer will not stay connected too my Laptop. I have had some problems with it.
No, I would not recommend this to a friendPrints 2 sided but can't scan 2 sided.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is a piece of junk, I think I'll be done with HP after this one. It looses wifi constantly, completely froze up and had to be unplugged to reboot already after 2 weeks of use (I didn't start using it right away and now I'm outside the return period). Took forever to get it to be recognized by the HP Smart App but yet I could print to it, makes no sense. And to top it all off they advertise that it prints two sided, and it does, but don't expect it to scan or copy a two sided document because it can't do that.
No, I would not recommend this to a friendNew Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I consider a topline printer. Printer and computer "recognize each other" when printing documents from computer, emails etc, but when trying to scan a document to the computer, the printer cannot find the computer without a special setup. Never had that problem before.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered difficulty with your printer’s scan function. It’s easy to understand why this would be off-putting after buying a new device, especially if you’d not had the same issue with your previous printer. I want to help you resolve the problem. I hope the resources below guide you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including scanner issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning as well as printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section. Find that here:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
There have to be better choices
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of the many printers I have either owned, used at work or otherwise, this one is the biggest piece of junk ever. Jams and is next to impossible to dig the wadded up paper out. Decides to ignore a command - then the next day it prints whatever is in memory until you can eventually find the cancel button buried in the app garbage. Impossible to darken the print format even tough it's on the highest setting. Then, just for giggles it totally locks up until you pull the power cord for some sort of reset. It will eventually get "donated" somewhere like the local dump and be replaced by another Epson.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve had such a dreadful experience with your printer. Your exasperation is no surprise, considering you’ve endured difficult paper jams, print jobs continuing unexpectedly after the fact, and the device locking up and needing to be reset. I want to help you resolve this situation, so I’ll provide some resources aimed at making that happen.
I can’t tell what’s causing the trouble you describe or whether these issues are related to one another. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Just okay.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but the quality of the printer isn't near as good as my previous HP printer.
No, I would not recommend this to a friendFrustration!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am getting frustrated with the printing. The copier is constantly going off line and I don’t know why! Originally when I set it up is was working great. Then when i had to enroll it with instant ink, that’s when the challenges started. The online/virtual tech support was more frustrating than helpful!
No, I would not recommend this to a friendGood printer, gets job done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it but I am not giving it 5 stars because I am having problems connecting with my hp computer.
I would recommend this to a friendMs. Jones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The paper kept getting jammed in the printer But I was able to get it replaced.
No, I would not recommend this to a friendGreat printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great printer but it was delivered late i didn’t expect to be late but it was like 4 days late.
I would recommend this to a friendHP OfficeJet Pro 8025e
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equipment is getting thinner, meaning it could break easier
No, I would not recommend this to a friendAverage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Average - it’s does what I need which is basic printing. Cost should be reduced to $130.00.
I would recommend this to a friendHP OfficeJet pro8025
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer head broke after 14 months of light use. HP support site was not user friendly and not helpful. Spent 3 hrs. without results. Calling Tech support was not much better. Unqualified and not knowledgeable. Several different calls and being dropped from the line, and finally one Tech who was able to discover that the printer had a hardware problem and was not fixable. Then they tried to sell me a new more expensive printer. (Spent another 3 hrs. on phone with tech support!) I decided to go to BEST BUY and buy one there along with their 4 yr. warranty. Same printer, newer model, and with peace of mind. Much better deal all the way around.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped connecting to my wife; not sure if it’s a faulty product or what.
No, I would not recommend this to a friendReturned printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return for a different model. Ultimately not compatible with my needs.
I would recommend this to a friendnot liked
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have a USB port!!!! Not good for FULL business use
No, I would not recommend this to a friendHp printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with network connectivity, loses wifi from time to time, looks great though
I would recommend this to a friendnew printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't scan directly to email and were told that was an option by salesperson.
No, I would not recommend this to a friendSadly disappointed in HP printer “hooks”
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have serious buyer remorse! I trusted the HP brand and had their products for years! I hate the new ways they try to lock one into letting them reach into your wallet depending on pages printed per month. I won’t subscribe to HP +. Read all about it before buying the inkjet pro 8020e!
No, I would not recommend this to a friendCHEAPLY MADE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP has gone down hill for sure. I got this printer for my mom. She needed a new one and felt this was simple & easy to use. It is CHEAPLY made, to open the drawer to replace paper is cheap plastic. It also takes FOREVER to print anything! Very disappointed I can no longer return this printer. Total waste of money.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is so upsetting to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support