Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok got the price but wanted just black white print
I would recommend this to a friendMs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took an HP tech & me over 2 hours to set up my printer & align it with my printer. It was especially frustrating because no matter what we tried, we couldn't get the setting, etc. icons to show up on the screen (& yes, we had gone to 123.hp.com...)
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer was so difficult to set up. I can wholly understand why spending more than two hours with technical support to get the device working properly would be a frustrating start to ownership. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Excellent All-In-One printer for the Price.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid All-In-One Printer Option I ran a business a few years ago and had 3 HP Office Jets Pros of an older model. I think they were 8600s. They were pretty solid All-In-One printer/scanner/copiers. They were fairly durable and I was happy with them, though now I wish this was the model we had. The 8025e is a welcome upgrade all around, showing improved performance in a variety of areas. First thing in the realm of doesn’t really matter but it’s still nice, is the updated aesthetic. My old ones were all black, not horrible at all. But this new white with 2 tone grey looks a lot nicer in my opinion. An important big improvement from a few years ago is the connectivity. I live in the foothills where we have very unstable internet. Wi-Fi devices often are a pain to keep connected. So far this device was not only super easy to connect to my network; it has thus far stayed connected! I think they call it Self Healing Wi-Fi, this might be the single thing I am most impressed by even though it has nothing to do with printing. Also a pleasant surprise is the software, the app I installed on my phone has worked perfectly to make for some very easy printing. The touch screen on the printer is more than adequate, easy to navigate with a good touch response. Now as a printer, Id also say it has improved over earlier models. It’s pretty quick, seemed to print pages of text in a couple seconds. Full color prints with pics were more like 6-8 seconds a page. The quality is there as well. Though not near as sharp as my photo printer, it is more than good enough for home office or school work. I printed out a picture, copied it, and then scanned the copy and the scan looks great. The printer comes with six months of free ink, but you have to sign up to a program and give them a cc. You can cancel after six months and not pay a thing, but I declined. I was honestly annoyed that they were asking for a future commitment and a credit card within 15 minutes of plugging in the device. Though it does seem to be a good deal if you print regularly and want to stick with official HP ink products. All in all, this All-In-One gets a solid 5*s from me. It does everything it should and does it well. With a special note of appreciation for its self healing Wi-Fi technology. This is something that needs to become standard on everything Wi-Fi! An app that actually works like it should is nice as well. Oh another improvement is it’s quieter than the previous model too. If this thing lasts as well as previous HP printers I have had, it’s a very good value. If you are looking for a solid but not spectacular all around device at a reasonable price, I would absolutely recommend this to you.
I would recommend this to a friend The Reason Everyone Hates Printers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP has reached a new level of awfulness with this printer. It literally will not function without being connected to the internet and also will not function even after connecting to the internet and signing up for an account, installing mandatory software and verifying the status as ready. It kept saying "printer configuration incomplete" after running the setup wizard multiple times, verifying the network connection and printing directly from the HP app while signed in. After finally figuring out this "smart" printer needed to be updated manually i was able to get it to print 1 page at a time before immediately jamming. This thing is terrible.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty with your printer. It sounds frustrating enough to receive contradictory messages about whether the setup was complete and the printer was ready, but then to have the printer experience a paper jam after you’d learned how to update the device adds another level of exasperation. I want to help you have a better experience from here forward, so I’ll provide some resources aimed at making that happen.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
If you need further assistance with anything, HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess the situation and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work as good as I thought it would. Quality of printing pictures is not that good
No, I would not recommend this to a friendVery Slow
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but it's very slow. Update and error messages pop up all the time for no reason. You cannot scan directly to an HP Chromebook unless you have a Mac or Windows PC. You have to manually do it on the printer menu and email it to your account (very inconvenient). HP Instant Ink is the only perk.
No, I would not recommend this to a friendwhat does this mean - title for what? nutso
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the third printer that I bought recently. The other two would not even install - a problem with the software on printer (?). one was Canon, other an HP. This at least installed - as long as it keeps working, it will be my favorite. (You count the characters - I have other things to do. Since you put up the purchase date, I realize that this is one that wouldn't install. When it was supposed to print the alignment sheet, it spit out several blank sheet of paper, then told me to clear the paper jam; there was no jam, so I pressed 'ok'. then the situation was repeated. So, I have to say this printer is no good.
No, I would not recommend this to a friendquality issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jams a LOT and I get many messages that "cartridges can't move." This takes many iterations of opening and closing the access door until it realizes that the cartriges actually can move.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry your printer has experienced such frequent paper jams and displayed messages indicating the carriage that holds ink cartridges can’t move. Your frustration comes as no surprise here. I want to help you resolve the situation, so I’ll provide resources and information designed to do just that.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
You might also find it helpful to check out this support document regarding how to best store and handle paper to avoid jams:
- support.hp.com/us-en/document/c04518237
If the problem persists – and for input on the carriage error message – I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Junk Do not Buy - Cyan wont print after 9 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer and after 6 month the colors began to fade to a point where Cyan would not even come out. Anything that was suppose to print in gray came out as pink. This printer also sucks up Ink like crazy. While troubleshooting and cleaning print heads it used up 2 new ink cartridges so I could not continue trouble-shootings. I ended up buying a Canon MF642CDW Laser which is only about $100 more in price. I think in the long run I will save more money on ink and the 8025 waste too much ink, The scanning features a solid and overall functions are ok. I would not another ink jet printer again unless I had to based on budget. If you but this make sure you buy the warranty and stock up on ink as you will need it. I ended giving this to my 7 year to use just to print b/w for school and scan. I like HP printers but after this I doubt I will buy another one.
No, I would not recommend this to a friendprinteproblem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.having connection problems with computer can't always connect
No, I would not recommend this to a friendNot worth the money. Buy a cheaper HP printer.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer about a year ago. Can honestly say the cheap $100 HP printer I bought 5 years ago was X10 better. Does the job BUT it's really slow to start and the ink doesn't last much. Not worth it. You need an HP account via app or computer to scan.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has used ink more rapidly than you’d anticipated and been slow to start print jobs. I can’t tell from your review how many pages you’ve gotten from your cartridges compared with their estimated page yields, but I’ll nonetheless offer some clarifying information and resources I hope will help you remedy the situation.
First, the regular size cartridges designed for your printer have estimated page yields of about 300 pages, whereas the XLs are forecast to produce about 825 pages. If your experience differs vastly from that, here are some things you can consider:
- If it appears that a cartridge was low on ink to begin with, or that the poor page yield was caused by a defective cartridge, I recommend that you contact the seller who sold you the items.
- Contact us if the supplies are defective genuine cartridges that are not replaced by the vendor (and they are still within their “warranty ends” date). Reach out to us via this link: support.hp.com/us-en/contact-hp
Here are some facts on ink use that might help you get more prints without too much extra effort:
- A high-density print (such as an image or graph) uses ink more quickly than a text-only document, particularly if the paper is highly absorbent and the environment is dry.
- Using the draft and black only settings on your printer can help save on ink, particularly the colors.
- Shutting the printer down between uses can result in some savings. However, always use the power button on the printer itself to turn it off. That will let the printer “park” so that the nozzles that spray the ink onto the paper are protected from excess drying.
If the problem persists, I recommend that you reach out to us so we can help you assess the situation and work through any necessary troubleshooting with you. Get in touch via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to print and i k cartridge tan out extremely fast.
I would recommend this to a friendFair
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer runs out of ink to fast and has some issues connecting
I would recommend this to a friendNot what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can only scan 5 pages at a time. This makes scanning very time consuming.
No, I would not recommend this to a friend- Cons mentioned:Paper tray
Worse HP printer I've owned
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly have to run the scan doctor to fix errors. Have reinstalled multiple times and still have problems staying connected to the network. Can't fill the tray more than half full or it jams and you have to start over. Cheap plastic.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Mary.
I’m sorry to hear that your printer has frequent errors including a paper-feed problem. It’s easy to see why running our Print and Scan Doctor and also reinstalling the printer multiple times would quickly become frustrating, so I’ll point you toward some resources that I hope will help.
I can’t tell why your printer is performing poorly, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is hard to get set up and i am having trouble with the print ink it acts like its printing but it doesn't print . it printed the first two days then stopped i will take it to the geek squad this week
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Sharon.
I’m sorry that your printer has stopped processing ink properly and has instead produced blank pages. Your dismay comes as no surprise here. I want to help you remedy this problem, so I’ll suggest some resources aimed at making that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality. Issues covered include color or black ink not printing properly – or at all. Find that guide here:
- support.hp.com/us-en/document/c06260268
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I would not purchase again...
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer "does the job" but not the best. Ive had to replaced the toner cartridge before meeting the page count. Regarding the scanner, trying to scan multiple pages using the top feeder.. 7 out of 10 I get a error message. I missed the return date so Im using it until I'm fed up .
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer’s scan function has caused you such inconvenience and that you ran out of ink before reaching the estimated number of pages. I can understand why that would be a frustrating combination, so I’ll suggest some things that I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the difficulty is with the document feeder rather than the scanner, I suggest you follow the steps in this guide to feeders that fail to pick up paper or push through too many pages:
- support.hp.com/us-en/document/c01728503
If any problem persists, I hope that you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not great wouldn’t recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printing mechanism is bad. It seems if you print something from the internet the paper gets wrapped around the roller in the printer. I have to shut down and unwrap the paper from around the roller. When you scan a document the pdf is Dark and grainy when viewing as a pdf. Nothing positive to say about this printer. I am glad WFH is temporary which is why it was purchased.
No, I would not recommend this to a friendNice basic all in one printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice basic all in one unit the meets the needs of my home office.
I would recommend this to a friendPrinter stop working in less than 30 days
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer wouldn't print color pages correctly. It was used less than 30 days and It only printed 85 pages. I worked with HP to troubleshoot the OfficeJet Pro 8025 and after about 45 mins and much ink determined that the printer should be replaced. He gave me two options. Since it was less than 30 days, I could take it back to Best Buy for a new replacement or they could ship me one in 10 - 12 days. I went to Best Buy the next day and the agent would not replace the printer, stating their policy for exchanges. This contradicted what I was told by HP. Best Buy customer service was very poor and I will not buy from them again. I called HP back and they were very helpful. They are shipping out a new printer. The product review may be better after I get the next printer.
No, I would not recommend this to a friend