Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Great overall, not jack of all trades though
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great everyday printer for home office. Unboxing: HP does a pretty good job here! Opening will have documentation, the printer, ink cartridges and power included. For a large and tightly packed device, they made it very easy to unpack. The Styrofoam will make it hard to remove but… the printer has a plastic bag that has sturdy handles on it that will allow you to pull it out when the box is set on its side. Great thinking HP! Setup: This is one of the easier printer set-ups I have had. Plug it in (I used wired ethernet), download the HP Smart app, plug it in, remove the usual protective coverings and install the ink. Once that is all done, you can use the setup on screen and tie it together with the app. You can download the app on your phone, PC or MAC. The printer will print out a alignment test page and then have you place it on the flatbed scanner so it can see if it did a good job or not. HP will ask you if you would like to enroll in its Ink subscription program with a free trial. I ended up registering for the $2.99 a month option with 50 pages per month. I usually print less than this and figure that the total $35 a year is about half of what I normally spend on ink with my old printer. If you print less than you register for you can roll over some of the pages to the next month keeping you in the tier you sign up for. Not a bad deal overall! The consumer wins with cheaper ink costs, and HP wins with guaranteed sales. If you buy 3rd party ink, this might not be the best option for you though, but if you buy official ink check it out! Build quality / features: I am overall happy with one exception. There is a flatbed scanner with auto feeder, duplex printing, a large paper tray, and an easy to use touchscreen. The materials are 15% recycled plastic and the device does feel a bit plasticly overall. This is not necessarily bad since it still manages to feel durable and well put together. I will take well-built plastic any day if able. My only complaint in the design of the device is the output tray. I keep my printer in a different room than my computer. It is a minor detail but essentially, if I print a page and forget to pull out the output tray first, the papers will end up on the floor. I really would have liked to see an output tray that automatically extends when printing as many printers offer these days. Again, it is minor, but annoying. There are no front facing USB ports or SD card slots which I have come to see as standard over the years, but I never use those things. The app mitigates this as well as almost all functions can be controlled via phone including direct printing. HP Smart App: I consider this an important part of the printer, so I am including it in the review. You can control many functions through the app, and it is actually more convenient to control than using the built in touchscreen. Ink levels always display on the home screen, a page count for the month is available in the “instant ink” section. You can also control printing, scanning, automated tasks including upload to cloud storage through here which I find highly useful. The app is a great addition to the printer and well-integrated. Print quality: This part is hit or miss. For office work, it is outstanding. Pages print extremely quickly in color and black and white. Quality for documents is a little faded at their default setting but this is easily fixed in settings. I printed a few photos on glossy photo paper to test it out and results were mixed. Overall pictures came out well but, in some instances,, black and which photos and photos with a lot of blue hues came out oversaturated with a blue tint. Also, in some of the color photos, it is easy to see some dithering in the lighter portions of the picture. I would not recommend this printer for serious photo printing but overall, it is not that bad. For Photographers, keep a proper photo printer available. For everything else, great work! Overall: I highly recommend this. HP has greatly simplified my printing process for receipts, documents, copying and scanning. Photos are average so get this if it is primarily for business or home office needs. Setup, maintenance and use are all extremely easy and it is worth checking out the subscription service to save costs and trips to buy ink.
I would recommend this to a friend Very basic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t purchase it again. It says quiet mode but it’s not quiet!
No, I would not recommend this to a friendRUN AWAY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible, RUN AWAY from HP. First, it is SO SLOW. Even b/w printing. Have a great Cannon but needed a color printer. Ops. Past return so I might have to Office Space this junk. Also, it prints everything in reverse order!! Have to re-order booklets after each print job. Now, meetings tomorrow and changed the ink. Won't print because it's not the way overpriced HP chip ink or their robbery auto ink system. Normal Amazon ink but now stuck. I was worried about HP, will never buy anything from them again.
No, I would not recommend this to a friendSettings for one project carry over to another
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as easy to see, set and change print parameters as previous models
No, I would not recommend this to a friendDoesn't work well
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we actually ended up returning this printer for a Canon one.
No, I would not recommend this to a friendInk cartridges impossible to load, 2 were faulty.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it because the ink cartridges would not properly load. Cyan and magenta were probably faulty. I had a tech support guy in the Philippines who was excellent, but he was unable to solve the issue. There are design flaws with the way the ink is loaded. This is my 3rd HP so I know what I am doing. Very frustrated. I am done with HP. I thought about bypassing the ink loading since I only needed to scan photos today. Not permitted to get past that screen if you don't load the cartridges. Back to my Epson scanner!
No, I would not recommend this to a friendTerrible
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had so many issues with this printer. And with HP. They take forever to help with any issues and transfer me to 40 different people who all tell me to talk to someone I have already talked to. This printer worked great for a couple months then the ink started not printing correctly. Got the ink replaced and still the same issue. I’ve done all the steps for troubleshooting. I’m returning and buying a different brand!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've had such a bad experience with your printer. I can wholly understand why the print-quality issue you describe would be a jarring surprise after your printer worked great for a couple of months, so I’ll suggest a resource and some information I hope will help.
HP has identified a manufacturing issue on specific production lots of supplies that can affect print quality similar to the problem you describe, cause a cartridge-recognition error or both. HP recently released new firmware to help protect your printer from this.
You can resolve the problem by following the steps below:
1. Visit our official support site: support.hp.com
2. In the section called “Identify your product for manuals and specific product information” insert your printer’s serial number and click “submit.”
3. Scroll down and click the tile with “Are you having print quality issues or getting an incompatible cartridge message?”
4. Proceed as instructed.
If you need further assistance, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer had jamming problem and didn’t work for me
No, I would not recommend this to a friendHP-OfficeJet Pro 8025e Wireless All-In-One Inkjet
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an HP - OfficeJet Pro 8025e Wireless All-In-One Inkjet Printer with 6 months of Instant Ink Included with HP+ - White; which felt cheaply made and was a huge disappointment compared to my HP Office Jet Pro 8710.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’re disappointed with your printer. I can understand why a general dissatisfaction in workmanship would leave you feeling this way, especially considering your previous HP printer served you well. Regardless, I want you to get all you can from the device and remedy any issues that might arise, so I’ll provide some resources designed to make that happen.
First, to learn more about your printer and all its features, or for help solving problems, you can access a setup tutorial – if you still need it – as well as user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can learn more about the benefits of HP+ printers by following this link:
- www.hp.com/plus
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
It is lager thaN anticipated.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple sheets of paper pull through when printing.
No, I would not recommend this to a frienddoesn't do what I need
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product wasn't able to receive calls from my phone carrier, it took forever for HP to admit to me it would nor guarantee it would work with voice over internet. Also spoke to other people who had the same issue.
No, I would not recommend this to a friendlousy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cheaply build and difficult to use. is not half the machine the 8600 was. very disappointed. so much trouble and no port for sd card and cannot get ink ordered and the list goes on. not sure why I am giving it even a second star
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've encountered troulbe with your printer. I can understand why disappointment with the workmanship and general difficulty of use would add up to a poor start to owning the device, and I’m sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll offer what I hope are some helpful suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists or you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP is awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I generally liked HP but I’ve had Terrible luck with this particular printer. I don’t know if it is the brand, The printer or the ink that’s causing the problem, but I changed ink once, and now it only prints half a page. I really don’t like HP.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that you've experienced these troubles with print quality. I understand this must be quite inconvenient, so let’s see if I can provide you with a few helpful suggestions to help remedy this.
What I'd recommend is following the steps listed in this guide, as it will tend to the issue of the printed lines and odd color output: support.hp.com/document/c06260268
Additionally, it helps to improve the printing quality if you download and run our Print-Scan-Doctor programme, you can find it here: support.hp.com/topic/printscandoctor
If what I've recommended doesn't seem to help, please reach out to us for further support. We're always here and want to make sure that your printer is running optimally and ready for all your printing needs. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Denise
HP Care
hp.com/support
HP can't you do better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical HP Printer; If nothing has been printed in a while it goes through 5 minutes of gyrations before printing 1 page. Okay, maybe 5 minutes is a bit of an exaggeration but it seems that long when you are waiting on 1 page.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Bill.
I’m sorry to hear that your printer has caused you such inconvenience. Even if your estimate of five minutes of mechanical motions before printing is an admitted exaggeration, if the device is making you wait long enough to wonder how much time has passed, that’s too long. I want to help you remedy this situation, so I’ll provide a resource and some information I hope will achieve that goal.
I can’t tell from your review why your printer is performing this way, but I believe it deserves further investigation. I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Cons mentioned:Paper tray
lowest rating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is so cheaply made. The paper drawer would not pull out or in nor was it easy to adjust paper size. More than one paper slid out. Returned immediately the day after I received shipment.
No, I would not recommend this to a friend Waste of money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer worked excellent for the first couple of months, but after about three months, I have had nothing but issues. It began with struggling to connect to my printer, and now it wont connect hardly at all. When it does finally connect, it freezes every time and will not print. I have kept it up to date and everything, but it really has been a big waste of money, especially for a college student. Will not ever recommend HP products again.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Matthew.
Thanks for the review and the description of your experience so far. While I’m glad the printer worked well for a couple of months, I’m sorry it has developed a connectivity problem and won’t print. It’s no surprise you’re frustrated, considering you have frequent printing needs as a college student. I want to help you remedy this problem. I hope the resources below will reach that goal.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/37934576
If the problems you’ve described persist, I suggest that you contact us directly so we can help you assess what’s going on an find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
HP 8025 purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really am a fan of HP, but this printer never stays online and is hard to get back online. I have to uninstall it at least 2 times a week for it to work wirelessly. I am a small business owner and really need a printer that works
No, I would not recommend this to a friendA pain in the **** to set up and get going.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a pain and a half to set up. It seems to be working and is OK for a home printer. Anyone who wants to use this machine as a business printer is crazy. Slow and finicky.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer was so difficult to set up. The frustration you express is totally understandable, considering you endured this problematic start to ownership and now face the issue of slow printing speed. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
You might also gain useful information by following a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/us-en/document/ish_2817150-2408088-16
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Choose a different brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is acceptable, but it's infuriating that the only software available is from the windows store. The software is terrible and I regret purchasing this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve run into software trouble with your printer. I can certainly understand why the difficulty of use you describe would be exasperating. I want to help you improve performance, so I’ll suggest some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. It covers operating systems including Windows, Mac OS, Android and iOS. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16
If problems persist, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP printer 8020 eSeries
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd HP printer out of long list of HP priducts I own & its the worst product I've ever purchased! I like to consider myself as tech savy, but this takes an actual tech to get it hooked up. Geek Squad/live support can't get to it until after the new year. So I've got another professional tech coming before this week is out to get it hooked up. It's a great product (they always are), great value, I'm assuming easy to use too (can't get running yet), & yes I'd recommend it only if you're really tech savy. Only giving 1 star because of hooking up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered difficulty setting up your printer. It’s no surprise that you’re frustrated here, considering that you’ve scheduled a tech professional to assist you. If that person has not yet visited, I hope you’ll use the resources below to get the device set up, connected and working like it should.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support