Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Cicada 2021
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I told the salesperson in the store that I wanted to make sure the doors were on right on my refrigerator he said no problem at all. Because I do not work at best buy I would not know when I checked my receipt that there should have been a separate charge for the door reversal. He did not remember to do that for me so my fridge was delivered with the doors on wrong. I then called in and luckily there was an appointment for today with someone to arrive between 12 & 8. As I sit here @ 8:21 and I have missed my granddaughters game (I have never missed one) and still no door reversal???? Very disappointing!!
No, I would not recommend this to a friendHorrible setup process
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup process is a nightmare. I did not want to set up an account and had to reject every prompt which was then followed immediately by another "are you sure?" prompt. "No means no!"
No, I would not recommend this to a friendSAVE YOUR MONEY
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of JUNK. It took me over 5 hours to set it up and it still didn't scan to computer. This is the second one of these printers that I bought recently. The first one didn't work at all. SAVE YOUR MONEY. I've always purchased HP printers - never again. I tried the Print and Scan Doctor - useless! Contacted HP directly - useless. I'll never buy a HP printer or PC again. This printer went back to the store.
No, I would not recommend this to a friendDo not buy this one especially if you print a lot.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way to many issues with this printer!!! I get paper jams a lot.. No matter how many times I change the ink only black and white prints right.. I can not get color to print right
No, I would not recommend this to a friendDo you have two days to loose?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unusable. I have lost two days trying to set the printer up and subscribe to an ink program. It printed 15 pages before it ran out of ink. I have now had to reset the printer and install software 3 times, even though I can confirm the printer is online and connected. Any attempt to use HP support tells me to just RESEST everything and try again. The app on my phone crashes while serving me an ad for Instant Ink, which interrupts my attempt to subscribe to Instant Ink. Not a single part of this printer works smoothly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m so sorry to learn that you’ve encountered such intense difficulty with your printer. It’s no surprise that you’re at your wit’s end, considering you’ve needed to reinstall the software several times, you’ve been interrupted by software crashes during the Instant Ink signup process, and you’ve not gotten the support you need. I want to help you out of this dilemma, so I’ll provide a resource and some information I hope will reach that end.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be a problem every time I try to scan. Spent a long time with tech and the next time I tried it, same problem but I was able to figure it out. Very annoying
No, I would not recommend this to a friend- Cons mentioned:Paper tray
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective tried setting it up and it kept saying paper jam when there was never any paper that went through it sent it back and got my money back
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm sincerely sorry to hear that you received a faulty printer. Also, I'm glad that you were able to return the device without any issue.
I do hope that in the future you'll allow us an opportunity to make things right with the experience we intended on providing from the start.
If you decide to give us another chance, please remember that we are always there to assist with troubleshooting and help to choose the product that suits your needs the best at: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
- Pros mentioned:Print quality
printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the quality of the print and scanner are good, but the ink cartridges are way too small. I wouldn't have purchased it, if I had realize it size.
No, I would not recommend this to a friend WORST PRINTER EVER
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the WORST printer ever! I had a previous HP printer and it was great. I got this at Christmas and it did not work so I called Best Buy and they said come in for another one. The second one did not work either!!! And the instant ink is a pain in the neck. I could only load print jobs from my phone so if anyone in my house wanted to print, we had to go through my phone. DO NOT buy this printer. And it's super bulky - not streamlined at all. Circa 1987.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m so sorry you’ve had such a trying experience with your printer purchase. To have one printer not work and then get a replacement that’s also inoperative would be the most unwelcome of surprises, not to mention that you were unable to connect either to any device but your mobile phone. I want to help you out of this dilemma. I hope you’ll use the resource and information below to reach that end.
I can’t tell from your review what issues these printers faced or what caused the connectivity problem. I recommend that you contact us directly so we can help you assess what’s going on and see what can be done about it. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP-OfficeJet Pro 8025e < perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to use a separate app to scan to my Mac. I noticed one online expert said he would not recommend this model for home use. I second his comments.
No, I would not recommend this to a friend- Cons mentioned:Paper tray
One Star for HP OfficeJet Pro 8025e
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not impressed with this all-in-one printer. It was impossible to print without having a paper jam. I am returning it to the store.
No, I would not recommend this to a friend Printer doesn't work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to review this printer but it doesn't work. I have not been able to print since the agent Michael Jones left. He gave me his card and told me I could call him direct to set up an appointment anytime I needed service. I called him to come back 2 1/2 weeks ago and left a message but he never called me back. I need someone to come back and fix the problem but I DO NOT want Michael Jones back here. Please send someone back.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ruth.
I’m sorry that your printer hasn’t worked, and that you’ve had a bad experience with technical support. It’s no surprise you’re frustrated by this. I want to help you out of this dilemma, so I’ll provide some resources I hope will reach that end.
I can’t tell from your review who employs the agent you mention by name – whether it’s HP or the retailer where you bought the device – but if you need technical assistance, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Absolutely horrible junk!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! Don't bother! ALWAYS having issues with this pile of crap. It'll do "printer maintenance" whenever you try to print something. The ink dries up quickly when not in use, the paper gets jammed, even when put in straight and neat, print quality is metiocre at best. Hp smart doesn't work with it, won't recognize the device. Just one problem after another. I hate Epson printers, but I hate this hp more. That says a lot coming from me. Don't waste your money, you'll regret it.
No, I would not recommend this to a friend- Cons mentioned:Paper tray
The printer prints too many pages at once.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The message says that the paper tray is out when it is in.
No, I would not recommend this to a friend ???
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap plastic design. Paper aligner was misassembled. There is no restraint to keep paper at the withdraw point. Other than that, it works fine.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’ve encountered difficulty with your printer’s paper-feeding system. It’s no surprise that you’re taken aback, considering the setup seems like it was improperly assembled. I want to help you resolve this situation, so I’ll provide a resource I hope will reach that goal.
I recommend that you contact us directly so we can help you assess what’s going on and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Wireless is great for a short time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer worked great wirelessly for about 10 days. Then, it couldn’t see my network, even though it claimed to be connected and my computer could no longer communicate with it. When I added a USB cable, I could only print in black and white. And trying to uninstall and reinstall the printer didn’t work either. After the initial install and less than two weeks, wireless printers seem to lose their minds.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Patrick.
Thanks for the review and reporting your experiences so far. While I’m glad that your printer worked great for a while, I’m sorry to hear that it lost its wireless connection and stopped printing in color when connected via USB cable. It’s no surprise that you believe this printer has lost its mind, considering its performance. I would love to help you resolve this situation, so I’ll offer a resource and some information aimed at getting you there.
I can’t tell from your review what has caused the issues you cite, but HP+ printers come with exclusive concierge support. To call and reach live HP+ experts, go to the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and the warranty extends another year with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Store did not tell me information needed to attach
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Home technician department refuse to accept the store's directive to not charge for the follow up visit claiming the manager of the store did not sign it. The technician refused to call his manager. Both technicians acted in a superior manner. A follow up appointment was ignored by the in home technician department. I should receive a credit for the $50.00 paid to them. The customer does not come first in their treatment of customers.
I would recommend this to a friendWould not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping the bad review were wrong, but they were true. Set up was terrible and took a whole day off and on working on it. We have fiber and just had to hard wire it. It feels cheap and you have to close the paper catcher to load paper and it's just not user friendly for any print jobs over a few pages. Went through in quick and prints very slowly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve had a bad start to owning your printer. It’s no surprise that a poor setup process, connectivity trouble and slow print speed would add up to a big frustration. I want to help you remedy the problems that you can and have a better experience going forward. I hope you’ll use the resources below to reach that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly so we can help you assess what’s going on and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality, Size
OfficeJet Pro 8925e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple to setup and connect to both my PC and Apple devices. I have used it to print, copy and scan over my first month of ownership and have received quality results. Quite compact too. I recommend for anyone looking for a home printer.
I would recommend this to a friend Dissatisfied
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only printed in good quality the first months, 2 years later only works for black and white.
No, I would not recommend this to a friend