Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Bull crap
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the printer for 4 months and no issues. I just now changed the cartridges, using Hp legit products. Now my printer won’t print in black, yellow or pink. What the heck?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to print properly after you installed ink cartridges that are made for it. I can understand why that would be quite a jarring surprise, so I’ll offer some information and resources that I hope will help.
HP has identified a manufacturing issue on specific production lots of supplies that can affect print quality in the way you describe, cause a cartridge-recognition error or both. HP recently released new firmware to help protect your printer from this.
You can resolve the problem by following the steps below:
1. Visit our official support site: support.hp.com
2. In the section called “Identify your product for manuals and specific product information” insert your printer’s serial number and click “submit.”
3. Scroll down and click the tile with “Are you having print quality issues or getting an incompatible cartridge message?”
4. Proceed as instructed.
If any problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Worst Printer Ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer I've ever purchased. I let a Best Buy Sales guy talk me into this one, and have had constant trouble with it. It sucks ink like crazy, and continues to go offline. I had two Brother printers before this one, and never had any trouble until they just died. Will never buy another HP product.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry you’ve encountered such difficulty with your printer. I can clearly see why the device going offline so frequently and using ink more rapidly than you’d anticipated would be a bad combination. I want to help you resolve these issues, so I’ll provide some resources and information I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, regarding ink, I can’t tell how many pages you’ve printed or how that compares with the cartridges’ estimated page yield. I’ll point out that some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less still than ones in our Instant Ink program. If you’re still using the cartridges that came with the printer, this could explain what you’re seeing.
However, if you’ve installed replacement cartridges, the XL cartridges designed for your printer have estimated yields of 825 pages, while the regular size cartridges are expected to produce about 300 pages. How cartridges perform in your own printer varies according to numerous factors, including resolution, how dry the air is and how absorbent the paper is.
Regardless, if your results differ dramatically from the estimates above – or if the offline problem persists – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Sad purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer keeps placing itself in "offline" despite being on and directly connected to the computer, making impossible to work with it. Troubleshooter from HP states the print is OK, or that cannot fix the problem. Furthermore, the screen for commands is not user friendly and provides scant information. This is the second HP printer I have bought in less than one year... they no longer work to their old made name.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed poorly. I can certainly understand why the device going offline so frequently despite your troubleshooting and remedial efforts would be frustrating indeed. I want to help you remedy this problem. I hope the resources below guide you to that end.
First, if you’ve not done so already, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
For more help solving problems, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to your printer here:
- support.hp.com/us-en/product/model/37934576
If the issue persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Quality Has Gone Down!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box, I could already feel the that the plastic was noticeably flimsy. I thought maybe it was just me and continued to set it up. The print jobs were misaligned on the paper even though I did 3 correct print alignment calibrations. The printer would feed 2 pages at a time printing part of the job on one and running onto the next simultaneously. Our 6 year old HP never had these problems until it gave out. I would strongly advise to not purchase this printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has performed poorly and that you’re disappointed in its workmanship. I can certainly see why this would be an unwelcome surprise, especially considering you had a better experience with your previous HP printer. I want to help you remedy this situation, so I’ll suggest some resources aimed at getting you there.
First, I recommend you follow the steps in this guide to document feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
I can’t tell from your review what’s causing the alignment problem, so for input on that – and in case the above suggestion does not remedy the feeder difficulty – HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess the situation and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Astounded at the very small ink cartridges. Also the features aren't very good. Had a Officejet Pro 8610 prior to this purchase. I've had confidence in HP in the past. Not now.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Robert.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
To learn more about your printer and all its features, or for help solving problems, you can access video tutorials, user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/model/24208623
If you’re facing any specific issues, I suggest you visit a page on our support site that has diagnostic tools for various problems, including setup, connectivity and cartridge issues. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
Keith
HP Care
hp.com/support
Stay Away! ! !
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got an HP 8020 that was replaced while it was under warranty. HP sent me the 8025. In both printers, the colored ink started clogging and leaving newsletters with streaks across the pages. Judging by the number of videos that address this, it must be a common problem. Stay away. I had 2 machines in 2 years and both became unusable due to ink clogging.
No, I would not recommend this to a friendTHE WORST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before I separated from my husband and had to buy a new printer, I used the same trusty printer for about 15 years. This new thing is the most high-maintenance, annoying, cheaply made piece of crap ever. I should could count the number of times I've texted my friend to say that I'm chucking it out the window. And when it finally decided to print for me, it was suddenly out of ink! Good times HP!! Never ever ever again will I buy one of their products.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so poorly for you. I can’t tell from your review what specific issue you encountered, but it’s easy to understand why unreliable performance punctuated by running out of ink would be a one-two punch that’s pretty hard to take, especially in a circumstance that’s already emotionally trying. I want to help you resolve this, so I’ll offer a resource and some information aimed at reaching that end.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Disappointed!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt last very long!!! As you can see by the purchase date (1/21/2021. Worked for about 6 months.
No, I would not recommend this to a friendStep up to next model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems with the printer scanning- u have to Bring the HP app up on ur PC every time to start a scan- also Fax not very dependable doesn’t pick up when set to auto
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jack.
I’m sorry to hear that your printer has been difficult to use and that the fax function has not performed reliably. That sounds like quite a dubious beginning for a printer experience, especially if you use the fax a lot, so I’ll offer some information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems, including fax issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not happy with printer 8025
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best I can do for this printer. My tablet and Phone do not print to my printer, and the instaletion was not easy.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not connected to your mobile phone and tablet like it should. It’s no surprise that you’re disappointed, especially considering the setup process was difficult as well. I want to help you get the device connected to all your devices, so I hope you’ll use the resources below to make that happen.
First, I recommend following a FAQ and troubleshooting guide to mobile printing you’ll find on our support site. Choose whichever one applies to your operating system:
- iOS: support.hp.com/us-en/document/c02623193
- Android: support.hp.com/us-en/document/c04024231
For help with your tablet – and if you need further assistance with your mobile phone – I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Do not waste your time or money!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really did not feel I had enough use of this product in the 30 days allowed to be able to return it. I will never buy another HP product. This "updated" printer has been nothing but a disappointment from the beginning. I thought I had trouble with it because of a learning curve but with continued use, I find that user friendliness is just not possible with this model.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Penny.
I’m sorry you’ve had such a frustrating and disappointing experience with your printer. I can’t tell from your review what specific issues you’ve encountered, but I want to help you get the most from the device, so I’ll offer what I hope are some helpful resources and suggestions.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. On our site you can get help from a virtual agent, search our extensive knowledge library or check your printer’s warranty status. Get in touch via this link:
- support.hp.com
Keith
HP Care
hp.com/support
Usuless: printer and customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few weeks OK, then would just turn on and off when it felt like it. Wireless was shotty, sometimes it was linked, sometimes not. Then I got an error code that I've been unable to clear and it no longer does anything, just a paperweight on my desk. HP support is literally nonexistent, and Best Buy no help either. Tried GeekSquad and they charged me for repair that they didn't fix. Horrible experience all around. Avoid at all costs if you have a Mac.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm genuinely sorry for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issues, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can give us a call at +1 800-474-6836 between the hours of 8 am - 9 pm ET. To expedite things a bit, I recommend gathering this information beforehand:
- Model number
- Serial number
- Your location
- Your case number (from prior contact with support)
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
In case of further queries, please do not hesitate to contact us at: hp.com/contactHP
Kacper
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
Printing Beast
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP OfficeJet Pro 8035e is a beautiful printer that works for the small home office and everyday printing. Setup took less than 5 minutes and the instructions were easy to follow. Getting the ink in was really easy and quick! In my testing with this product I was printing certificates and other important documents. The print quality was exceptional with no smudging and no bleed. One feature I really enjoyed is it comes with their Instant ink program which is free for 6 months then minimal cost after. They shipped the ink straight to my house after I got low on ink which was really nice since I was not able to find ink in stores. I will end on one feature I really enjoyed was the mobile shortcut to print directly from my phone. With so many of my documents coming in messages I was able to quickly print them from my phone which was a huge lifesaver.
I would recommend this to a friend Just okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connection and setup was easy. The paper drawer, however, doesn’t slide smoothly in and out and the printer grabs more than 1 paper at a time. I will have to return this printer.
No, I would not recommend this to a friend- Pros mentioned:Print quality
A Good All-Rounder
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP Officejet 8025 Whats in the box ———————— 1. Instructions 2. Power cord 3. 4 toner ink cartridges Pros —— 1. Its wireless and fast, I would say fastest inkjet 2. Has a document feeder for faster printing, scanning and copying 3. Good HP App with cloud support for google, dropbox 4. Two sided printing saves paper 5. Its an all in one (Printer, Fax, Copier and Scanner) Cons —— 1. It's an inkjet and not laser jet. Ink will be costly in the long run 2. Does not include ethernet or USB cables for wired printing Review ——— SETUP & BUILD QUALITY Build quality is pretty standard for this range of printer and it's made of some percentage of recycled plastic. I like the color touch screen and it looks beautiful. Setup is pretty straight forward, follow the instructions, install the ink cartridges and plug it in and you are good to go. The ink cartridges are color coded to make sure you plug in the colors at the right slot, there are 4 of these that need to be installed. You can use the 2.7 inch touchscreen to setup to join the wifi network. Once you download, the app and create an account, you can chose to go to a subscription plan for ordering ink, I think its a reasonable 2.99$ for 50 pages per month and the plan can be changed. It has 1 punter tray and a feeder at the top. I was able to easily set up the printer as a local printer and on the network for both my Mac and PC to access. I was also able to setup my Alexa to print, however not sure how this will be useful yet. Think for now, I have used it for printing crayola printing pages for my son to color on. PRINTING, SCAN, FAX, COPY I was impressed with the speed and the depth of the colors of this printer. For a inkjet this printer has great speed. It can handle 225 sheets on the input tray and 60 sheets on the output tray. I don’t think I am going to print books and these numbers are very reasonable. I can directly print the document off a phone which is lacking in my current wired printer. I can also email a document to a unique email address and the document would print. This is an excellent feature. The network printing works very well and its fast. Its not a photo printer and I won’t try that on this printer. I used the flat bed and the feeder for feeding in the document and be able to copy and scan to email which is a great feature comes right to my email.. Overall I think this is a very good printer. I am just curious to see how long does the starter cartridges last….
I would recommend this to a friend Do Not Buy This Printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup on this printer is maddening. Requires HP Smart App to set up the printer. However once the App is downloaded and all of the steps are followed, it still will not print. Even though it indicates ready, and will print a test page, trying to print from any source results in the same error message. Save yourself the trouble and do not buy HP.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not printed since you completed the setup and installation process. It’s easy to understand why that would be quite an unnerving surprise with a new device. I want to help you out of this dilemma, so I’ll suggest some resources I hope will guide you to that end.
I can’t tell from your review why your printer has not worked properly. I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality, Size
HP OFFICE JET PRO 8025e - ALL IN ONE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this HP Printer, fits on my desk w/o taking up a lot of room.. easy to set up.. sale price was great, and was in stock. Just what I needed an All-In-One easy to use …quality printing.
I would recommend this to a friend Cancelled Oeder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t review this item. Had to cancel order. Tracking showed it sitting in a warehouse an hour and a half away for 6 days.
No, I would not recommend this to a friendHp 8020
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t preform as intended, constantly says printer off line when it clearly is not. It might print , it might not
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Dave.
I’m sorry to hear that your printer has given contradictory indications of whether it’s offline and has performed unreliably as a result. I can certainly understand your frustration here. With that in mind, I’ll provide some resources I hope will help you resolve the situation.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including printer-offline difficulties. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Decent Home Printer, Needs some Features to be Pro
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The HP OfficeJet Pro 8025 is a color inkjet printer with that's capable of scanning and copying documents. It has mobile connectivity so you can print and scan wirelessly. The printer is relatively compact with just one paper tray. Setup is pretty quick and carried out via a touch screen panel on the front of the printer. The touchscreen is decent. It isn't too responsive but then again, it will only see pretty intermittent use. Next to the touchscreen is a plastic panel that hides the inkjet cartridges. There's a separate black cartridge plus the three color ones. The plastic panel is a bit flimsy so be careful when changing out ink. After installing the ink, the next step is printing a calibration page. Once that process is complete, I then set up the wireless connection. I really like having internet connected printers as it let me print from any of my mobile devices. After selecting the SSID, one enters the password via on-screen keyboard. The process is a bit slow as you select a group of 3 or 4 letters then tap to cycle through until you get to the desired letter. Hopefully, your password isn't too long. Printing and scanning worked well. I got fast prints from both my PC and mobile phone. Scanning was ok, though you'd need to manually flip the page if you're scanning something that's double-sided. Print quality was pretty good. Scanning to the app or to print a copy also worked well. The printer offers an ink subscription service. On the one hand, its' cool to have the printer auto order new ink. On the other hand, you're guaranteed to be locked into the costliest part of any printer (ink) at what is likely the highest available price. I don't think the convenience is worth it for me. While its getting to the point where its no longer cheaper to just buy a new printer when you run out of ink, I think it still makes sense to handle ink buying yourself to cut down on costs.
No, I would not recommend this to a friend