Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Worst printer I've ever had
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't know when I bought it that it does not print two sided. Also, it prints very dark and uses a lot of ink and I can't adjust it. Takes several minutes after printing before returning to main screen. For about 5 minutes after printing or copying, the screen still says "printing" or "copying". Same if you cancel something. I wish I bought another Brother printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed like it should. It’s easy to understand why the lack of duplex printing, ink-use issues and unexpected delays after print jobs would be tremendously frustrating, so I’ll point you toward some resources and provide some information I hope will help.
First, the manual for this printer indicates that it does support automatic two-sided printing. You can find that manual by following this link:
- www1.hp.com/ctg/Manual/c06291141
If the duplex function does not work, I suggest you visit a page on our support site that has diagnostic tools for various problems. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, and for input on the delays and ink use, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
It gets the job done.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxing this printer revealed one of most innovate packaging ideas I’ve seen in a long time. After opening the tape that seals the top cover of the box, you find the printer is wrapped in plastic surrounded by two styrofoam holders that keep it centered in the box, exactly what you would expect with a device of this kind. Traditionally you squat awkwardly as you reach into the box and start trying to perform yoga-origami with your fingers trying to figure out where you can grab the printer from and apply the necessary pressure to pull it out of the box without breaking the printing tray and without your hands slipping off the plastic so that the device doesn’t crash to the floor. In some cases you might flip the box over, gently and let gravity pull it out of the box. When suction and gravity are in a tug of war, reverting to cutting the 4 corners of the box is another method that can have varying degrees of success. But with this printer, HP has introduced handles in the plastic wrapping. Imaging a plastic shopping bag. It’s brilliant and amazing. It’s the same feeling you would get seeing it the first time that you would feel if the cereal box companies began using Ziplock bags instead of that not-resealable junk they use now. It just makes so much sense your mind is blown. If they put this much engineering into the packaging, the rest of the experience should be amazing right? It was until I got to the ink. Of the 4 ink cartridges that were included with the box, only 1 of them managed to maintain its label after all but breaking my fingers trying to get the orange plastic ink shield removed. It’s not rocket science to match up the yellow ink to the yellow tray holder but this is the first time I get to open the lid and see unlabeled cartridges. It’s a minor detail but my OCD kicked into high gear when this happened to 3 of the 4. My OCD boiled over the edge when I tried to remove the sticker covering the USB-cable input port on the back of the unit and the paper tore into 4 sticky sections that stuck to the edges of the port requiring a flat head screwdriver and some serious scraping to get the sticker off the port. Once plugged into the wall and positioned properly on my desk my OCD returned to normal levels and it was time for the setup process to begin. The setup process starts from the HP App on the smart phone, in my case an iPhone and the printer uses Bluetooth to establish a connection, then sends the wifi credentials stored on the phone to the printer. From there you go through a round of “Do you want to sign up for HP Instant Ink,” Login to your HP account,” Print and scan a calibration page, and you are off and running. The touch screen on the device is large enough to prevent squinting but small enough to not get in the way of everything else you do with this printer. My two Windows 10 desktop computers are already running HP printers so the Windows Store app HP Print was already installed on both. It was surprising that PC1 found the printer installed the driver and was printing in under a minute. PC2 tried using Direct Connect and asked for a Pin number, which is found by lifting up the scanning tray (like you are loading an ink cartridge) which was not what I was expecting, but eventually it installed as well and it was time to start printing. The unit prints quickly (20 pages per minute (ppm) or 10ppm for color). On nothing-special 8.5 x 11 paper that is not HP branded, blacks are solid but I found a yellowish tint when printing a few photos from the iPhone. The problem went away when I printed the same photo from the desktop. More experimentation will be required before I can explain that one. HP+ Instant Ink is the last thing to bring up as it’s the most concerning. On the surface this program sounds great: your printer sends an alert to HP when the ink is almost out and a new cartridge shows up in your physical mailbox ready to go before you run out of ink. The concern is that HP printers have a history of reporting Out-of-Ink warnings far earlier than are necessary. HP charges more than every other vendor for ink, guaranteeing that you’ll be paying a premium for inks. Many of my family and friends have stopped buying printers altogether because they found taking photos to CVS or Walmart is far more economical than paying for ink refills, and these printing services provide higher quality photos from their commercial grade equipment. When signing up for HP+, in the legal terms of service consumers are agreeing to only use HP genuine inks for the life of the printer. Supportability aside, given the cost of ink, many consumers are opting for far less expensive 3rd party ink solutions and this cost should part of your decision making when looking into HP printers. What the HP+ program does not define is what exactly happens when you discontinue participation in the program. From the language written in the sign up, it’s hard to tell anything specific except that your credit card will no longer be charged for new inks. If you are a consumer that chooses convenance over cost than HP+ is a great candidate for you. For the rest of us its something I’ll be closely monitoring over the length of my 6 month trial.
I would recommend this to a friend Printer Quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The print quality is awful and I have re-calibrated the color feature several times and have tried different types of printer paper.
No, I would not recommend this to a friendNot my first choice.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up. Still can't print with my HP desktop that I purchased in 2016. Print quality is not that good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear you’ve encountered such difficulty with your printer. I can wholly understand why a challenging setup process, connectivity issues with your desktop computer and substandard print quality would add up to a tremendous disappointment. I want to help you resolve this situation, so I’ll provide some resources I hope will reach that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity and operating-system compatibility, either of which might factor in the difficulty with your desktop. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
Next, I suggest following the steps listed in a guide on our support site to improving print quality, including faded or streaked prints, color or black ink not printing properly or at all, and blurred or fuzzy text. Find that guide here:
- support.hp.com/us-en/document/c06260268
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Cheaply Made
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a poor HP Printer. The tray is cheap and flimsy. The "tray" that prints come out onto is not long enough for a page to fit flat - they ben up. The print tray does not adjust inside to fit paper snuggly so it pulls multiple pages at once and jams up right away. There is no way to pull paper jams out (no back door). HP doesn't even have the proper support documents to lead you thru set up steps properly.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered difficulty with your printer and that you’re unsatisfied with some of its design features and workmanship. I can certainly understand why feeder problems and paper jams in addition to the other issues you describe would be quite a disappointing start to owning a device. I want to help you get the most you can from the printer, so I’ll suggest some resources aimed at making that happen.
First, I recommend you follow the steps in this guide to document feeders that pull through too many pages at once or fail to pick up paper at all:
- support.hp.com/us-en/document/c01728503
You might also gain useful information by going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Paper tray
Unacceptable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made, flimsy paper tray, unattractive. Returned.
No, I would not recommend this to a friend DO NOT BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.our HP 8610 print head quit after over 5 years of use. I thought this HP 8025 would be a good replacement, but it has got to be the worst piece of S _ _ T I have ever encountered. we have been at it for over an hour and still not up and running. The HP 8610 was excellent. got the ink cartridges installed, printed the test paper and scan set up. I do not use wireless on my printers. DO NOT BUY, YOU WILL BE ASKING FOR PROBLEMS ON THIS ONE.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rocky.
I’m sorry to hear that your printer has connected to your computer and wireless network like it should. I can easily understand why the ordeal you describe would be tremendously frustrating, especially considering you had such a good experience with your former HP printer. With that in mind, I’ll offer some resources and information I hope will help.
I can’t tell from your review why your printer has not connected, so I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Unreliable disappointment - avoid this printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed! This printer worked for about a day. Half the time it won't connect, or if you are able to print, it's a blurry mess. Tried to run maintenance steps, which after 3 sheets depleted all the toner. HP should have indicated that it basically came with no toner at all. This is our first HP printer and I would not buy another HP printer after this experience.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has performed so poorly. Your disappointment comes as no surprise, considering you’ve endured connectivity problems, poor print quality and depleted ink cartridges. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that goal.
I can’t tell from your review why the printer has performed this way. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP 8025 Printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I have ever owned. The printer pulls too many pages at one time and the colors are off. Tried replacing ink but did not fix the problem along with recalibration. Returned and bought a different printer which I am highly pleased with how it works.
No, I would not recommend this to a friendHP ALL IN ONE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to sinc printer with my laptop. This has become very frustrating.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Rod.
I’m sorry to hear that your printer has not connected to your laptop like it should. I can understand why that would be a frustrating start to owning a new device. I want to help you get the printer connected and working properly, so I’ll offer some resources and information I hope will reach that end.
First, if you’ve not done so already, I recommend that you follow a setup and connectivity tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If the printer still does not connect, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
POOR QUALITY PRINTER
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have now had this printer for about 8 months and it is already giving out on me. I don't print an excessive amount (maybe 100 pages a month) and its now making clicking sound when printing. Today the printer went out and all the lights started flashing and wont work out of nowhere while I wasn't using it and was sitting at my desk. *I only use the HP ink as well.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lisaa.
I’m sorry to learn that your printer has performed so poorly for you. I can wholly understand your alarm here, considering the device has made a clicking sound when printing, that all the indicator lights are now flashing and it no longer works. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will reach that end.
I can’t tell from your review what’s causing these problems. I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Deceptive and misleading
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 6 months of free ink is very misleading. You must purchase a subscription to get the ink.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Daisy.
I’m sorry to learn that you feel misled by the Instant Ink offer that was part of your printer purchase. I can certainly understand why a subscription would seem like a disappointing surprise if you were not expecting it. I want to help you learn more about Instant Ink and the options you have. I hope the information below reaches that end.
Instant Ink is a printing plan in which you choose the number of pages you would like to print monthly. Replacement cartridges are shipped as needed based on usage. Instant Ink cartridges contain more ink than cartridges you could buy at a retailer, so they last longer. Your offer was for six months free enrollment, after which you’d be billed on a monthly interval. That said, customers who find that it’s not the most convenient option can cancel whenever they like and return to buying ink from their preferred retailers.
If you need any further clarification, I recommend you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Software doesn't see the printer, no manual setup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The HP Smart software is terrible! I tried using it from 2 different computers, neither one sees the printer. HP no longer gives you the ability to do a manual setup, how stupid is that? The printer control panel sits on a window telling you get the HP Software to do the setup, that's NOT very helpful! That would be great if it worked. This is going back to BestBuy.
No, I would not recommend this to a friendFaulty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I typically use HP Printing products, but this printer has been used for only about 6 months and already giving problems.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Brian,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can reach us at: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
- Pros mentioned:Ease of use
HP Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great printer, exactly what we expected. We have used HP before and will continue.
I would recommend this to a friend Home printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this after learning that I'd need both black and color ink cartridges to make this printer work...no thanks.
No, I would not recommend this to a friendi wish i could give a worse review.they sold trash
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never buy a printer from best buy i picked up a broken printer when i bought this. and i didnt know it. they didnt want to replace it nor did hp. the printhead is not a fixable part you need to buy a new printer. i know because thats what they told me. just dont buy from best buy they dont have a good warranty period.
No, I would not recommend this to a friendBad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s broken already in 1 month and 2 weeks the device driver is broken, it does not print anymore. This happened to the former hp printer I bought and use for 2 years in Amazon but this one in 2 month and 3 weeks , I am really frustrated right now.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has stopped working. Your frustration is wholly understandable, considering you’d had the device such a short time before it malfunctioned. I can’t tell from your review precisely what has gone wrong, but I’ll nonetheless provide a couple of resources that I hope will help you out of this dilemma.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
i give the printer 5 stars Best Buy 0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered on line but needed the item delivered to a different address than the billing address on the card. That got changed as the order processed, I had it correct on my order. I was unable to do that either on line, on the chat page, or by phone(wait time was forever and I gave up). I won’t be ordering online from Best Buy ever again and probably won’t shop there ever again. Terrible service no support.
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected but very difficult to get setup with using usb connection and not wifi. Would not recommend
No, I would not recommend this to a friend