Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Too much energy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unsure whether this product is simply a defective product or a regular occurrence. However; this purchase has been extremely disruptive to my business. We have spent numerous hours wasted troubleshooting to get the scanner and printer to function. Unfortunately, I am extremely unhappy with the quality and consistency of the HP Officejet Pro 8025E.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has been so difficult to set up and that it has caused such disruption to your business. It’s easy to understand why spending hours attempting to get the printer and scanner to work without success would be absolutely exasperating. I want to help you find a resolution here, so I’ll offer a resource and some information aimed at reaching that goal.
I can’t tell from your review why the printer and scanner have not completed the setup process and worked as they should, so I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Reliability
So far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great right out of the box. Had some problems using the phone to connect it, but managed to figure it out. I miss being able to initiate scans from my laptop (like I did with the previous HP) but again was able to scan when I needed to. The 6 months of free ink is a real plus. So far its been a quite reliable. Had it for a couple of months now.
I would recommend this to a friend Deadlocked
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this printer and it has been a pretty good printer. The problem is that after only having this printer from the end of September, I am aunable to purchase ink and nothing works unless all the ink is present even if you a re only printing in black/white, your printer will not work unly the color cartridges are working. I have been unable to buy the needed cartridges
No, I would not recommend this to a friend- Pros mentioned:Print quality
Low-cost printer for small offices
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP out with another printer to fulfill your office needs. This one comes with HP+. I had no idea what this meant. When it comes down to it, the Officejet Pro 8025e is a good entry level all-in-one printer. The unboxing experience was typical, nothing special. It comes with the printer itself, the ink cartridges (black, cyan, magenta, yellow), power cord, and the guides. The size is what you would expect from an entry level office printer. The display is 2.7 inches diagonally. It is a bit on the small size, but mostly every function can also be done remotely so I was not too concerned. Setup was very straightforward. Setup is when you have to decide if you want the HP+ program or not. I will talk more about it later. First, I wanted to test out all of the connection options in order to print. There is a USB 2.0 port for direct printing. This worked as expected. My computer was able to find it and print. For wireless options, there are plenty. There is Wifi Direct, Apple AirPrint, Mopria, and HP's own Smart App. The only one I tried out was the HP Smart App. It really is the only thing that you will need. I found it very user friendly. In terms of the specs, the automatic document feeder holds 35 sheets of paper. It manual duplexing so you have to manually scan both sides of documents. The paper tray holds 225 sheets, and the output holds 60 sheets. I was impressed with the print speed as well. It really holds up to the advertised 20 ppm for mono and 10 ppm for color. The quality of the prints are very impressive. The text is crisp and readable (very important!) at all font sizes. There is some banding with backgrounds but not too bad. The pictures that you print will never go into an album but for business purposes, they are enough. So HP+. Basically, it gives you an extra year of warranty (2 years total), 6 months free of Instant Ink, and recycles your ink cartridges. If you select HP+, you also have to buy original HP ink cartridges for the rest of the life of the printer even if you cancel Instant Ink. Essentially, in my opinion, the HP+ locks you down into their Instant Ink program for the duration of the printer's life. Don't get me wrong, for some offices, this is not an awful deal. In my opinion, if you print mainly in color and get close to the page limits each month, then these plans can be valuable. However, if you print mainly black, then this can be expensive. Non HP ink cartridges can be much cheaper than HP, but if you choose HP+, then you will forever be committed to HP ink. All in all, the Officejet 8025e is a good entry-level all-in-one. It's decently fast and prints well. Whether or not HP+ is right for you depends on your needs. For home use or offices that mainly print black text, it may not be in your best interests. For those that need alot of color printing, then HP+ might be for you. Pros: Decently fast with 20 ppm black and 10 ppm color Good print quality HP+ adds one more year to warranty for 2 total years, and free recycling HP Instant Ink may be worth it if you print alot of color pages (<6.7 cents a page) Cons: Manual duplex scanning HP+ locks you into HP ink cartridges for the rest of the life of the printer HP Instant not worth it for mainly text
I would recommend this to a friend HP Low Quality Printers
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer; I hardly use it and the touch screen does not work any more. It started giving problems after the 12 month, but now is totally dead. By the way, this is the second HP printer I purchase in 3 years. NO MORE HP FOR ME.
No, I would not recommend this to a friendNot that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very reliable. Connected with wifi and still many times won’t print.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not performed reliably. Your review is brief, but it’s easy to understand why you’d be frustrated with a device that won’t print consistently regardless of whether it’s connected to your Wi-Fi network. I want to help you remedy this problem. I hope the resources below will guide you to that end.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates specific to this model here:
- support.hp.com/us-en/product/model/37934576
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Worst experience I have ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still can't get the picture to print through email HP customer support stinks not helpful but very disrespectful and accusatory they don't want to hear what issues you are having just want to tell you what issues your having overall the worst experience I have ever had with hp
No, I would not recommend this to a friendNot as good as advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer does not get recognized by phones or laptops. And constantly has paper jams. I bought the $12 ream of HP paper, and it still jammed up. The only way I can print now is through the app and as a photo? I would of returned it, but I threw out the box...
No, I would not recommend this to a friendOk printer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's an ok printer, does the job, the biggest problem I have is that it print out really really slow
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Lilly,
I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why this could be tremendously frustrating. We want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
printer rreview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up has been frustrating. Did auto setup as advertised. Still not working right
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jimmy.
I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why that would be a frustrating start to owning a new device, so I’ll offer some resources and information I hope will help.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to connect wireless. I was informed be the geek squad representative that the at&t router I had was not compatible I was not informed prior to purchase neither were there sny information listed on the box
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected to your router, and that you’ve been told it’s incompatible. It’s no surprise that you feel put off here. I want to help you get the support you need and learn what can be done. I hope the resource below reaches that goal.
I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Dont buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried to set this up for two days and support hasn’t help fix NOTHING
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has not completed the setup and installation process, and that the support you’ve sought hasn’t resolved the situation. Your dilemma and the frustration it has caused is easy to understand. I want to help you get the device set up and operating to your satisfaction, so I’ll direct you to a resource I hope will accomplish that.
I can’t tell from your review what method of support you used, whether phone or our online system, so I’ll point out that HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
printer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP printers typically dont last very long. This one drinks ink, be prepared to buy ink frequently.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Alan,
I'm so sorry to hear that you are not satisfied with this page yield you are getting when printing with this device. I can definitely understand why you would feel frustrated in this situation. This is certainly not the experience we are aiming to provide so let me help you.
First of all, I do want to mention that the page yields advertised are just an estimate value and vary with the density of the prints. Regardless, there are some tips you might try for limiting ink consumption:
- You can use the printer's draft mode setting, whenever possible, to save ink.
- It is worthwhile to perform printer cleaning procedure, instruction can be found in the User Manual.
- Shutting the printer down between uses can also help; however, always use the power button on the printer itself to turn it off. That lets the printer “park” itself.
- Using the font that requires less ink is advisable.
- If you suspect that the low page yield was caused by a defective cartridge, you are always free to contact the Vendor/Seller of that cartridge.
Additionally, I would recommend checking out our instant ink program, it might be worth a try. Many customers like our available plans. They're based on how many pages you print monthly, ultimately saving you money. You can check out the details at: HPinstantink.com
Furthermore, please don't forget that you are always welcome to contact us for support. We'd be more than happy to help you. You can get in touch anytime via your preferred method here: support.hp.com/us-en/contact-hp
Kacper
HP Care
hp.com/support
Hp
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is no good after 8 wifi problem I hope I will nerver buys a printer like that
No, I would not recommend this to a friendInk can't be found
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in May, it is now October. It would say my daughter's Mac was connected but yet she was never able to print. I figured I could live with that because my computer could print. The problem is just this short time later the ink cannot be found anywhere. They should not have been selling this product if the ink was going to be unavailable.
No, I would not recommend this to a friendBuying this was the worst decision in my life
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you read this review, please move to another brand now. Buying this printer was the worst decision I've ever made. It never prints. I am also charged monthly for HP Instant Ink. I have spent more than 20 hours on the phone and chat to solve these issues, but HP never cares. If you want too many troubles in your life, this printer is a perfect choice.
No, I would not recommend this to a friendBad Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work out of the box. There was an error message regarding the ink cartridges. The message was very non-specific. I ordered a different set of cartridges only to get the same error message. Best Buy was great about taking it back in and refunding my payment. However, I still lost days of work because the 8025 did not work.
No, I would not recommend this to a friendAll-in-one printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the first one I had but I'm still working with this one.
I would recommend this to a friendBrand response from HP Team
Posted .Hi, Delly.
I’m sorry to learn that you’ve encountered difficulty with your printer. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties as well as cartridge installation and print quality. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Worst printer from HP
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst printer ever from HP. It cant even print its own command. Slowest printer ever takes like 5 mins to print anything and reception is always got to be refreshed !!! Regretted ever buying this wish i can return it.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer has rendered prints so slowly and that the device has been sluggish responding to print commands. I can wholly understand why this would quickly become exasperating. I want to help you improve speed and performance, so I’ll provide some resources aimed at making that happen.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, which I suspect might play a role here. If not, then on the same page you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly so we can help you assess the situation and guide you to a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
HP printer lost a customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer wouldn't hook up to the computer with WIFI. Couldn't get any help from HP support. After struggling with it for over 12hrs I packed it back into the box and returned it. I bought an emerson printer and had it up and running in no time.
No, I would not recommend this to a friend