Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
ok bulky and differenet way for printing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.printing is not easy because you must use the app verses just hitting print
No, I would not recommend this to a friendShame on HP 8025e
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HP was a total disaster. It was so complicated to get it to work wirelessly that I had to buy a cable to do the simple task of printing. Shame on HP, for putting this "all-in-one" throwaway device on the market. I'll have to take it back to Best Buy.
No, I would not recommend this to a friendDoes NOT copy or scan two sided documents
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really sucks. it does NOT service my needs. Your salesman did not service me well.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Rich,
It’s unfortunate to hear that you’ve not had the experience you expected to with the printer. I’m sorry for any inconveniences that may have resulted from this. We aim to provide nothing short of a reliable experience with our printers and support, so I can imagine how disappointing this must’ve been.
Please give us another chance to convince you of our quality products in the future. Contact our customer support and we will recommend you a printer that fits your needs better than this one. We are always happy to assist you with any needs you might be having. You can reach us here: hp.com/contactHP
Denise
HP Care
hp.com/support
More Junk.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t even deserve 1 star. Installed new Cartridges the printer no longer is working. Yes they are HP. No drop down menu ie, print copy fax. Driver can’t be installed. Bought it in April. What a terrible printer!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Linda.
I’m sorry that your printer has stopped working. Your frustration comes as no surprise, considering you’d just installed genuine HP ink cartridges and immediately encountered a software problem. I want to help you resolve this situation, so I’ll suggest some resources aimed at making that happen.
I can’t tell from your review what’s causing these problems. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Pretty good decent printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not rate this the greatest printer, but I will say that HP has improved a lot. i owned a few HP printers in the past and changed brands because the quality of the ink was not great and never lasted as long as it claimed and the printer always had connectivity issues or printed super slow. This is def a couple steps up from the printers I've owned in the past. The design is very nice! I love the look and even though it is larger than what I expected, it is not heavy. The ink seems to be holding up better than what I remember. I used to have to shake my old cartridges even after a couple of print jobs not too long after buying it. The set-up was very easy and it connected right away to my wifi...which is a HUGE plus in my book. Even after my kids unplugged it several times, It connected right away. The ONLY reason I gave this 4 stars is because the start up takes forever. If I print something, it feels like it takes about 2-3 minutes to get it running and actually print the item. It may be about 1-1 1/2 minutes in actual time, but it's much longer than my other printer that starts right up and is spitting on the paper within seconds. I really like the fact that the HP printer has "Instant ink" based on the amount of ink you currently have left. As soon as your ink is to a certain level they will send out a new cartridge. I did not like the previous programs that were based on time because each month I print a different amount. I do not have a set amount I print daily. When I am in school, I print more. I love that the printer comes with a 6 months of instant ink included so you can try out the ink and see how long it actually lasts. The print quality is pretty great and I hope the ink lasts a lot longer than my previous printers ever did (even when I purchased the XL ink). I will say for those that want to purchase this in hopes it prints great photos or even decent ones, it does not. That is not why I deducted a star though. Just some helpful info. Other than the 1 thing I thought could be better, I really like this printer. When it does finally start printing, it prints within a decent time.
I would recommend this to a friend Greg
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a print installed it , after 3 hours on the phone with geek squad , the printer was bad. Return the printer purchase a second printer , Had set up an appointment with Geek Squad to install the print , again after 2 hours was unable to install.
No, I would not recommend this to a friendHP shell game
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.save your money, do not fall for the HP free ink game.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve gotten a bad impression of our Instant Ink program and the offer for free enrollment that comes with certain printers. I want to help you better understand the program, so I’ll offer some clarifying information and a resource I hope will reach that end.
Instant Ink is a printing plan, not a cartridge purchasing service. This means you choose a plan based on the number of pages you would like to print monthly. You are billed monthly at the end of each billing cycle. Replacement cartridges are shipped as needed based on usage, not by the month. Some printers come with an offer for a period of free enrollment in such a plan along with enrollment in HP+. Instant Ink cartridges contain much more ink than cartridges you could buy at a retailer, so they last much longer.
If you’ve encountered a problem, have any further questions or want to see how an offer might apply to your printer, I recommend that you contact our Instant Ink program at +1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents can be longer than normal. Thanks in advance for your understanding.
Keith
HP Care
hp.com/support
Wonderful pinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a printer because I needed to upgrade. There was a sales associate who assisted me and the service was appreciated. I am satisfied with my new printer, it has all of the latest functions and I am going to really enjoy learning all of its functions while having fun with it also.
I would recommend this to a friendThank YOU!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a HP 8025E printer. followed instructions and can not open the door to install the ink cartridges. Tried tech support online and got little help and the he ended our conversation. I'll return it and buy elsewhere.
No, I would not recommend this to a friendBuyer beware!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Find another printer this one is terrible. I bought it and it hooked up easily to my Wi-Fi and I could use it with my iPhone and iPad. But for over a month now I’ve been unable to get cartridges for it that work there seems to be a problem in the manufacturing of the cartridges.
No, I would not recommend this to a friendThis Should Not Have Been For Sale
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy should have taken this item off their shelves. The 910 ink can damage the computer and has been recalled. HP instructed sellers to take off the shelves. I cannot find any ink for this computer and it is essentially a brick. Best Buy should offer a full rebate/exchange.
No, I would not recommend this to a friendNot workinh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I bought it still Not working. Keeps asking to finish setup and then it keeps asking for my debit card for ink and I did that once not going to do it again so I have a dust collector
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Vicki.
I’m sorry that your printer has not completed the setup and installation process. Your disappointment is easy to understand, considering you provided the necessary information for an Instant Ink printing plan but it did not go through. I want to help you resolve this situation, so I’ll offer some resources aimed at making that happen.
First, I recommend that you follow the steps in this guide to dealing with setup or registration problems that you’ll find on our support site:
- support.hp.com/us-en/document/c06986230
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Great printer - HP service and Instant Ink AWFUL
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is good, does as it should but one of the supposed benefit of it was the ability to sign up for Instant Ink. I have spent over 1 hour trying to sing up through HP's chat assistance (after several attempts by myself) to no avail. Really frustrating and not happy with it at all.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
While I’m glad to hear that you like your printer, I’m sorry you’ve had such difficulty getting signed up with Instant Ink. It’s easy to understand why that would be quite unnerving, so I’ll provide some information and resources I hope will help.
First, because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, our Instant Ink support agents have been under time strain that can be intense at times. While that’s no justification for your being unable to sign up, it might explain what happened. I hope that you will contact us directly again at 1-855-785-2777.
If you want to try reaching a virtual agent again, follow this link:
- instantink.hpconnected.com/us/en/l
Keith
HP Care
hp.com/support
No help from HP
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my worst purchases. When I tried to replace the ink with the correct HP cartridges they wouldn't work. When I tried to contact HP for help, they wouldn't recognize the printer's serial number. And since HP has a bad cartridge problem, cyan and yellow are unavailable.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has failed to recognize ink cartridges that are made for it, that you got confusing information about your printer’s serial number, and that you’ve had difficulty finding ink cartridges. I can understand why that would be quite a jarring combination, so I’ll offer some information and resources that I hope will help.
HP has identified a manufacturing issue on specific production lots of supplies that can affect print quality, cause a cartridge-recognition error or both. HP recently released new firmware to help protect your printer from this.
You can resolve the problem by following the steps below:
1. Visit our official support site: support.hp.com
2. In the section called “Identify your product for manuals and specific product information” insert your printer’s serial number and click “submit.”
3. Scroll down and click the tile with “Are you having print quality issues or getting an incompatible cartridge message?”
4. Proceed as instructed.
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Not for beginners
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been able to set up many printers but this printer I could not
No, I would not recommend this to a friendPoor choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like to never got it setup and working. I needed a FAX feature. You must subscribe to a service thru an app to use the fax. Best Buy doesn’t even have replacement ink. Poor choice on me all the way round. And to think I specifically asked for a HP printer. Never again.
No, I would not recommend this to a friendCheap piece of junk.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap piece of junk. The printhead died literally the week after the warranty expired. You buy a printer you expect to get more than one year out of yet. Never buying an HP product again.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
HP OfficeJet Pro 8025 AIO
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer was very simple to set up and start using. I used my phone with the HP Smart app, and HP made it very easy to use, as the app found the printer nearly immediately. Look at the pictures on the ink cartridges, as they will help you with the installation... not as straightforward as the ones I've used in the past, but simple nonetheless. This makes it very easy to print from any device (PC, tablet, or phone) on my network, and that is a huge benefit. The touchscreen on the front and the menu provided makes the printer adequately accessible. I don't like the idea of paying a monthly fee for my ink at home, but if I was running a business, I know that it would work out far cheaper than buying the ink cartridges on my own.
I would recommend this to a friend Printer Blues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received my printer and was only able to print a few pages when the printer ink stop working. It is not printing on the paper when you hit the command to print. Have checked the ink have turned it off and unplugged it nothing.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jackie.
I’m so sorry to hear that your printer stopped functioning properly so soon after you completed the setup process. I can certainly understand why seeing blank pages come through would be quite a shock. I want to help you resolve the situation, so I’ll direct you to some resources and information I hope will make that happen.
First, I recommend following the steps listed in a guide on our support site to improving print quality, including when color or black ink – or both – don’t print properly or at all. Find that guide here:
- support.hp.com/us-en/document/c06260268
If print quality does not return to a level you find satisfactory, I recommend that you contact us directly so we can help you assess the situation and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Difficult to instsll
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connecting it was so difficult! It was supposed to be easy. We had to call in a professional who installs printers for the local school districts and says HP are the worst. He was FINALLY able to get the walls down.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer was so difficult to set up. It’s no surprise that you’re frustrated here, considering you brought in a professional to assist you and even he had trouble. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
To learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support