Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Beautiful Printer and Prints Beautiful Too
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the form and physical design of this printer although that is not the most important characteristics. But having a nice clean design helps to ensure it is user friendly as far as setting up the printer, changing ink cartridges and using the scanner. It has a very nice touch display and an intuitive interface. I did use the HP Smart App on my phone which makes setting up the printer a breeze. I do have several printers I'm using right now, so I didn't sign up for automatic ink refills. I do understand the savings when you take advantage of the auto-ink and you can save a lot - I will probably take advantage of the auto-ink soon. Once you set up the printer, it is a seamless process to get the drivers for any particular PC you want to use. You do need to add the printer on Windows 10 and it will find it on your network easily. I am impressed with how solid the printer software is, including the HP Smart App - no glitches at all. I tried printing several rainbows and they all came out wonderful. I sometimes like to print a rainbow that fades out as it goes from one end to another and see how the printer does. This printer was excellent. It can print on legal size paper if you wish which is a very useful option I have found. It does not have a USB port to scan to, but I have found this option to be not critical for me - I just scan directly to the computer. I do highly recommend this printer as super quality in regards to build, easy to set up and very easy to use as a full function printer.
I would recommend this to a friend No thanks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already have a blue screen and error message on the printer. No matter how many times I reboot/restart it, it’s still there. Not even a month old. Going back.
No, I would not recommend this to a friendConsultant
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Tried over and over to get a resolution to it's malfunctions with HP Tech Support. They never resolved it. I just bought another brand of printer that has worked well.
No, I would not recommend this to a friendVery cheaply made!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I expected much more from HP! Literally took it out of the box and a hinge broke. Very slow and overall, couldn’t be more unhappy with a printer. Took it back and got something better.
No, I would not recommend this to a friendWhat happened to HP?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get the scanning function to work. The printing function is a little funky as well. Its not as reliable as my previous printers which were all Canon. Plus the ink purchases reminders are very annoying.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I’m sorry to hear that your printer’s scanning and printing functions are not working properly. Your review is relatively brief, but your disappointment is clear – and totally understandable – so I’ll offer some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. For scanning and printing, you’ll find on this page a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and help you find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
very bad product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was good. But i have many technical issues i contact HP and theyvSked for myvserial number. I gave to them , and i was told that the warranty experience on April 2020 and they could not do anything about it.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.easy to use good quality of printed material quiet
I would recommend this to a friend Photo Printing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor photo print quality. I returned and replaced with a DeskJet 4133 for about 1/4 the price.
No, I would not recommend this to a friendGood for awhile
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for 13 months. After the warranty expired it began printing in only black and yellow. Apparently it needs new printheads but they are not replaceable on this model.
No, I would not recommend this to a friendRequires HP software
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The scanner does not work with the native MacOS "Bonjour" image capture software. Instead, you must download another piece of bloated HP crapware to get it work. Do better, HP.
No, I would not recommend this to a friendWould love to trade it for something else...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had nothing but trouble from this printer. It has been used very little. Just replaced the ink cartridges with genuine HP products and now the cyan doesn't work. Lots of headaches with this machine.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has developed print-quality issues after you installed new ink cartridges. I can understand why that would be an alarming discovery, so I’ll offer some information and resources that I hope will help.
HP has identified a manufacturing issue on specific production lots of supplies that can affect print quality issues like the one you describe, cause a cartridge-recognition error or both. HP recently released new firmware to help protect your printer from this.
You can resolve the problem by following the steps below:
1. Visit our official support site: support.hp.com
2. In the section called “Identify your product for manuals and specific product information” insert your printer’s serial number and click “submit.”
3. Scroll down and click the tile with “Are you having print quality issues or getting an incompatible cartridge message?”
4. Proceed as instructed.
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Great printer, sleek
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HP Officejet Pro 8025 Comes in a small compact packing. The printer is protected by thick styrofoam and plastic. Upon opening there is a read me first document that explains how to set up and connect the device. The directions are rather simple being mostly images and few words.Images on how to insert the ink and that it is recyclable parts. The directions are the simplest I’ve seen. There is a qr code inside to download the app but i just looked it up. There is also a card with setting up a plan for ordering ink, printer and power supply. I don’t print enough to set up a plan i'm more of a person who scans documents in. The printer comes with the starter ink cartridges. Thankfully they are individual cartridges that can be replaced as needed one by one. The look is sleek and compact but does have a good amount of weight to it. The touch screen is responsive and makes thing easier. I started out by downloading the HP Smart app in the app store. It had some pretty promising reviews online. Once downloaded and accepting the terms it had a add option right on the home screen. The options within the app afterwards had print photos, scan to email, print facebook photos, ordering ink, print documents help and support and scan. Or another option to personalize the home screen. There was also a toolbar option on the bottom of the screen for home, scan, files and photos or settings. The app has a lot of options to use with the printer but it is not over complicated. It is a nice companion to the printer itself. The printer is pretty snappy. All in all its a print and it prints and scans as it should. It is well built and time will tell how long it will last. It is a great buy and you get good bang for your buck.
I would recommend this to a friend Defective ‘new out of the box’ printer printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad representative came to set-up new printer. New out of the box printer was defective. Very frustrating and disappointing. Now question quality of HP products.
No, I would not recommend this to a friendThink twice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud when printing. Not the qualitity I expect from HP. I've owned several HP printers over the years and have always had excellent printing of documents and photos...unfortunately, not this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is so upsetting to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Don't purchase this!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.exactly a year after owning, it won't print colors and prints garble. Worst printer I've owned - very disappointed
No, I would not recommend this to a friendNot compatible with iMac
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work well with iMac. Additional software required and the need to “jump through too many hoops” just to get it set up.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not worked well with your iMac. I can wholly understand why compatibility issues and difficult usability would be a frustrating combination. I want to help you improve the printer’s performance with your computer, so I’ll suggest some resources that I hope will reach that end.
First, I recommend you follow a guide on our support site to printer compatibility with Mac OS. It covers several software and support options for printing with Mac OS on HP devices. Find that guide here:
- support.hp.com/us-en/document/ish_2635044-2489772-16
You might also gain useful information from troubleshooting guides specific to Mac OS and iOS that you can find on our support site related to connectivity and printing issues.
Printer offline or not responding:
- support.hp.com/us-en/document/ish_2026537-1681507-16
Problems printing via iPhone and iOS:
- support.hp.com/us-en/document/ish_1946968-1947068-16
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Not a great printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kept saying paper jam when trying to use it. It wouldn’t take the paper in the tray. Tried multiple times and ultimately returned the printer
No, I would not recommend this to a friendAvoid
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE, breaks, gobbles ink, etc. I've been loyal HP printer buyer but this was atrocious and was wondering about brand loyalty. They did stand behind it though under the warranty.
No, I would not recommend this to a friendCan’t scan to email
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer won’t let you scan to email in the main screen or in the app area you have to use your computer to scan you can’t use the app or scan to email it’s junk
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Jake.
I’m sorry to hear that you’re not satisfied with the functionality of the scanner in your all-in-one printer. I can easily see why you’re frustrated, especially if your previous printers had the features you now miss. I want to help you resolve this issue as much as possible, so I’ll direct you to some resources that I hope will reach that goal.
The scan-to-email function is not yet available on your printer’s control panel, but you can set it up as a shortcut in the HP Smart App. I recommend that you follow the steps in this guide you’ll find on our support site to creating such shortcuts:
- support.hp.com/us-en/document/c06211157
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If you need further assistance, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Can't connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried for hours to get the laptop to talk to printer. No luck. Son's phone connects after just turning it on. Huh?
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Joe.
I’m sorry that your printer has not connected wirelessly with your laptop. Your frustration comes as no surprise, especially considering the device connects to your son’s mobile phone. I want to help you out of this dilemma, so I’ll offer some resources designed to make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/37934576
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support