Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
HP 8025 wireless injet printer seri
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a second HP 8000 printer and this unit does not work after just a month. I need to access technical support and get this printer working again
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped working after you’d had it for only a month. I can certainly understand why that would be a jarring surprise, especially if you rely on the unit for business use. I want to help you resolve the situation, so I’ll provide a resource and some information I hope will reach that end.
I can’t tell from your review what issue the printer faces or why it stopped working. I recommend that you contact us directly so we can help you assess what’s happening and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Function poorly two weeks after arriving
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How ironic this review shows up today in my email. The product was thrown out to the trash just today this morning its preventing me from doing my job in effecient manner extremely frustrating.
No, I would not recommend this to a friendSet up issues. Customer service not helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with set up. Every time we call customer service they always say they need to transfer us to someone else, put us on hold, and then disconnect. Tried multiple times.
No, I would not recommend this to a friend- Pros mentioned:Print quality
Great
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.KEY FEATURES: Fast color print, copy, scan, fax, two-sided printing, mobile and wireless printing, and an automatic document feeder. NEVER RUN OUT OF INK (1): Enroll in Print Plans built on Instant Ink to get ink plus hassle-free delivery and recycling for up to 50% less. (2) GET UP TO $150 OF ADDED VALUE WITH HP+: With 6 months of free ink delivered by Print Plans built on Instant Ink, an extended 2-year HP warranty, and advanced HP Smart app features (3). Choose HP+ at printer setup to activate benefits. HP+ requires an HP account, connection to the internet, and exclusive use of Original HP ink cartridges to operate. (4) 6 MONTHS OF FREE INK: Print up to 700 pages a month free when you activate your free trial of Print Plans built on Instant Ink. After 6 months, continue with Print Plans to save up to 50% on ink or purchase Original HP 910 ink cartridges. Cancel or change any time. Valid debit/credit card required. (5) HP SMART APP: Best-in-class print app (6) lets you print, scan, and copy from your phone from anywhere. Even scan and share documents to cloud services like Dropbox or Google Drive. FAST PRINT SPEEDS: Up to 20 pages per minute black and 10 pages per minute color. DUAL BAND WI-FI: Intelligent self-healing Wi-Fi automatically detects and resolves connectivity issues. BUILT-IN SECURITY ESSENTIALS: Protect sensitive data with built-in security like basic encryption, password protection, Wi-Fi security, and document protection. COLOR TOUCHSCREEN: Tap and swipe to print, scan, copy, and fax. INVESTING IN FORESTS WITH EVERY PRINT: With HP+ your printer supports Forest Friendly sustainable printing. For every page you print, HP invests in the protection and management of healthy forests. (7)
I would recommend this to a friend Hpprinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst printer I’ve ever owned. The ink doesn’t last very long I’ve only printed a few pages and the ink is already running out. I will never buy another HP printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer ran out of ink so quickly. I can certainly see why that would be an unwelcome surprise after getting a a new printer, so I’ll offer some clarifying information and resources I hope will help you have a better experience going forward.
First, I can’t say for sure what happened with the ink supply in your case, but some printers come with what are known as setup cartridges, which have a lower capacity than regular or XL cartridges, and less yet than ones in our Instant Ink program. Still, the time span you mention seems quite short. A third possibility is the printer is not reading the cartridges correctly and is giving an inaccurate reading.
Regardless, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
]
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.has never worked right will not print full page. thought it was me but it is the printer..i guess i will throw it away.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there,
I'm so sorry about these issues with incomplete prints! I can understand how inconvenient this must be, so let's see what I can recommend for improving this.
First, it sounds like the issue at hand could be one of print quality. With that said, the following support guide should help provide a resolution: support.hp.com/document/c06260268
If this doesn't fix the issue at hand, please contact us for support. We would be more than happy to work with you and explore other solutions. You can get in touch anytime via your preferred method here: hp.com/contactHP
Marco
HP Care
hp.com/support
Piece of junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with connecting printer to computer programs same as the last HP printer. Company gives a little help still waiting on a call back
No, I would not recommend this to a friendWould not recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never could get this printer started. Kept saying "paper jam" would never print the quality sheet. Checked everywhere, no jam. Returned product for the 8035. Had no issues in setting up
No, I would not recommend this to a friendThe worst printer ever made by HP
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst HP printer I have purchased two weeks after purchase date gave me problems and then they stop making the ink this has been a nightmare do not buy this product
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Ellie.
I’m sorry to hear that your printer has given you difficulty and that you’ve been unable to find the ink cartridges you need. I can understand why that would be a tremendous letdown and frustration, so I’ll offer some information and resources I hope will help.
First, HP still makes ink for your printer, but for reasons related to the COVID-19 pandemic, we are seeing an effect on some product availability. We are actively working with our supply chain team to minimize these delays. Please check back soon.
Regarding the trouble you’ve encountered with the printer, I can’t tell from your review what’s gone wrong, so I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Defective Printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer never worked correctly. Auto ink on this defective new printer was able to order replacement cartridges and I was charged. HP assured me I would not be charged. I was charged.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Claire,
I'm sincerely sorry to hear about that definitely disappointing situation. I can understand why you could feel confused. Let me help you to clear this situation out.
So, I recommend that you contact our Instant Ink program via virtual or phone agent so we can help you assess and resolve the situation. To reach a phone agent, call 1-855-785-2777. Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding. To reach a virtual agent, follow this link:
- instantink.hpconnected.com/us/en/l
Kacper
HP Care
hp.com/support
Greg
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, I practically hate it. Sometimes it prints - when it doesn't want to, it won't!!! My old OfficePet pro 8610 was so much better!!!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has performed so unreliably. Your review is brief, but your frustration is clear, especially considering you had such a better experience with your former HP printer. I want to help you get this device running like it should. I hope the resources below make that happen.
First, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including wireless connectivity, which I suspect might play a role in what you describe here. Otherwise, on the same page, you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/37934576
If performance does not improve adequately, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. (Please note that because of restrictions on workplace attendance associated with the COVID-19 pandemic in some areas, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Paper tray
It's a pretty printer with cool functionality
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is pretty; with white and gray replacing much of the body’s traditional dull black, this is a refreshing change to a necessity of today’s world. Along with being pretty, it feels pretty sturdy out of the box. The paper tray and scanning tray don’t feel like they’re going to break off, like I’ve experienced with some printers in the past. Setup is quick and easy - the colored touchscreen on the front walks you through everything you need to know to set it up. I suggest downloading the HP Connect app before you get started; otherwise, you’ll have to stop your setup to finish getting all the features you want. The app is pretty nice as well - it allows you to print, print from Google Drive, scan, scan to the cloud and email, make copies, set up smart tasks (if you’re going to email scans to the same people over and over) and order replacement ink cartridges. Printing/scanning and copying is easy enough and the ability to wirelessly do these functions from my phone is awesome. The ink quality is bright and crisp. One hiccup I had a few times was when I went to print multiple pages at once, the paper got jammed a bit and printed one page across 3 pieces of paper. There wasn’t even that much paper in the tray; I took the paper out and fixed it and that seemed to clear up the issue. Overall, this is a really nice printer that has all the functionality that a small business or home office would need.
I would recommend this to a friend DOA it printed 1 page
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOA it printed 1 page after the setup I had high hopes for this printer I will return it and try the next model up Best Buy return policy I should have no problem
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Smart printing at its finest
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. This thing works really well and connects to so many devices with ease. The speed and quality of your print outs are just amazing. Just when you thought printers can't get much better, smart printers come out. Very user friendly, I would want this for my parents/grandparents. All it needs is Google Home/Amazon Echo voice commands to print things somehow and it'll truly be as smart as can be. The printer itself also looks pretty sleek. This is (so far) a straight up good and reliable printer.
I would recommend this to a friend Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience.with the printer. Very difficult to set up and connect, Despite my effotts and thoee of an HP tech, it still doesn't print nor scan
No, I would not recommend this to a friendMaybe I got the lemon
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer has had a tough time putting ink on paper. Whether I'm printing or making copies. I've always had great experiences with HP printers but I hate this one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Aaron
I’m sorry to hear that your printer is not printing as it should. It’s easy to understand why that would be a jarring surprise and a dubious start to owning a new printer. With that in mind, I’ll offer some resources and information I hope will help.
First, I recommend following the steps listed in this guide to improving print quality, including color or black ink not printing properly – or at all:
- support.hp.com/us-en/document/c06260268
If the problem persists, I suggest you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Overcharged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer was on sale, but they charged me full price. I didn’t notice it until I got my credit card statement, so now I have to try and straighten that out.
No, I would not recommend this to a friendBuy bigger better. #notgoodenough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tired little bitty baby shouldn't be sold as possible printer for anyone. Anytime.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’re not satisfied with your printer. I can’t tell from your review what roadblocks you’ve hit or what features of the device have left you wanting more. Nonetheless, I’ll provide some resources I hope will help you solve whatever issue is at hand and get the most from the printer.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/37934576
If any problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Never again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not get assistance I needed. Printer not set up. Paid for tech service worthless.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is not set up. I can wholly understand your frustration, considering this is the case despite your having paid for the retailer’s professional technical assistance. I want to help you get the device working like it should. I hope the resources below will reach that goal.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you reach a resolution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoppped working after 26 days. Had to return and wait for a new one to be sent to me by HP. Nothing like my old HP that lasted 11 years.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer stopped working less than a month after you received it, and I’m sorry for the resulting inconvenience of returning it and waiting for a replacement. It’s clear that no one has this experience in mind when ordering a printer. I want you to have a better experience with the second unit, so I’ll provide some resources aimed at making that happen.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need assistance or have further questions, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support