Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
Don't buy printer from best buy.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even not finish 50 copies it's not working now. Though it's coming with a year warranty but best buy said they can not return or exchange.
No, I would not recommend this to a friendNew computer and printer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have spent 6 hours trying to get the printer on my new laptop from BestBuy with no luck. Haven’t had any luck in getting help. Very frustrated!
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has not connected to your new laptop and that you’ve not received the support you need. You review is brief, but your predicament and frustration are clear – and wholly understandable. I want to help you get your printer connected and working like it should, so I’ll offer a resource aimed at reaching that goal.
I can’t tell from your review why the printer will not connect with your computer, so I’ll point out that HP+ printers come with exclusive concierge support. To call and reach live HP+ experts who can help you assess what’s going on and find a solution, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
worst HP Printer ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Going to return my second one in two months both printed fine the first two weeks and then no color would print and black started skipping and ink is more them half full
No, I would not recommend this to a friend- Pros mentioned:Print quality, Size
Easy to install, great features and sleek design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m impressed with the speed and quality of the printing so far. I wanted to be able to copy and to fax occasionally so for me this is perfect. My previous hp all in one was very reliable. This one is less bulky and I am enjoying the sleek profile.
I would recommend this to a friend Horrible Horrible Printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought on 8/7/2020 broke on 9/2/2020. The light on the printing bed started flickering and it won’t print legible. Bestbuy is saying I had till 8/22/ to return.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer stopped printing legibly less than a month after you bought it. It’s easy to understand why that would be quite jarring, especially considering you’d passed the retailer’s return window. With that in mind, I’ll offer some information that I hope will help.
First, the Best Buy return window might be closed, but HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you can make use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
In the meantime, I can’t tell from your review what happened to your printer or whether a remedy exists, so I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Not so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whenever I printed it cut the top off of every page it did not have a paper holder that kept it in the right spot don't know if that was a problem or not
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I want to sincerely apologize for all the problems the printer has been causing. We certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
Due to the vague nature of the issue, please reach out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can reach us at: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have the warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Not recommended
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken within 2 months. Called to replace a new one. Ended up with the same problem. Stay away from HP printers.
No, I would not recommend this to a friendPaper Jam
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first 3 months. Now paper jams every time we try to print using double side feature.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Alex.
Thanks for the review and feedback. While I’m glad your printer worked great for the first three months you had it, I’m sorry that it’s now experiencing frequent paper jams when you use the duplex feature. I can clearly see why this would be a most unwelcome surprise. I want to help you remedy the problem, so I’ll provide some resources aimed at making that happen.
First, I recommend going through the steps to clearing and avoiding paper jams that you’ll find in this troubleshooting guide on our support site:
- support.hp.com/us-en/document/c06262856
If the problem persists, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Printing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't print or scan 2-side to 2-side. It was not obvious in description and I would not have bought it f Iknew.
No, I would not recommend this to a frienddo not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the locked printer be casue i cancel ink plan they where charging me for ink not sent to me
No, I would not recommend this to a friendDon't buy; I returned
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Cheap plastic; poor wifi connection; difficult to set up without signing up for HP ink
No, I would not recommend this to a friendWORST PIECE OF C---- I'VE EVER PURCHASE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WON'T PRINT CONSISTENTLY. HAVE TO UNPLUG AFTER EVERY USE. HAVE MADE NUMEROUS CALLS TO HP, WITHOUT ANY REAL SOLUTIONS.
No, I would not recommend this to a friendprinter
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.stop printing after (2) time using it. to late to exchange it because I didn't open it up until a month later.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer stopped working after you’d used it only two times. I can wholly understand why that would be an unwelcome surprise, especially considering the retailer’s return period has passed. I want to help you out of this dilemma, so I’ll offer a resource and some information I hope will reach that goal.
I can’t tell from your review what issue the printer faces or why it will no longer print. I recommend that you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP ofc jet 8025
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product functioned only briefly. I spent hours with Geek Squad, home internet service and HP for WIFI setup to no avail.
No, I would not recommend this to a friendReturned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending 1.5 hours on the phone with HP tech support, the conclusion was the printer was broken. I returned it.
No, I would not recommend this to a friendColor Ink is not available
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this printer on March. Used occasionally. Now color inks are not available. I tried in Best Buy, Amazon, and hp's store with out luck
No, I would not recommend this to a friendTerrible value for the cost
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ink dries even if it is not used. Now I replace new cartridges and the bottom of the page always prints fuzzy.
No, I would not recommend this to a friendNo usb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Could not get wifi connected. Then tried usb but this particular model has no usb ports????
No, I would not recommend this to a friendHP OfficeJet Pro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After numerous calls the printer was finally delivered. Does not work waiting for a replacement from HP. .
No, I would not recommend this to a friendLow end HP printer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not made as well as other HP printers we have had. I wish I could take it back.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Brenda.
I’m sorry that you’re unsatisfied with your printer. I can’t tell from your review what specific difficulties or design features have led to your conclusion, but I’ll nonetheless suggest some resources that I hope will help you navigate whatever issues you face and get the most from the device.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including connectivity, print quality and operating-system compatibility. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/37934576
If there's any specific way that we can assist you, I hope you’ll get in touch with us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support