Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
So far Best Printer I have had yet
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First off, this is my 3rd HP Business Printer. And up until now, my HP office printers haven't always been the best. But this one has an easy out of box set up. It took more time to unpack and place and set than the actual connection setup. There is a smart output tray sensor that prevents paper from spilling out on the floor. It also has self-healing WiFi. This helps detect issues, try to fix, or even let you know there is an issue needing resolution. Similar to beam forming technology in many of todays higher end routers. There is also a new HP Smart app smartphone feature that they created a new that allows you to do more than print. One great option is called Smart Tasks – the ability to scan receipts, and get them ready for any program or print. This also includes OCR technology, and edge cropping, so you only get the receipt and not the clutter around it. The scans can then be sent to the cloud print, or just the cloud to be used for what you need. You can send these images to Quickbooks, Microsoft Cloud, Google Cloud, Box, and Dropbox. This can give you fewer steps, and take half the time
I would recommend this to a friendI printer will not alway print
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to always turn it off, try to correct the feeder and turn it on. I am returning this printer
No, I would not recommend this to a friendDo not buy!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful printer. Each time I want to print, I need to do maintenance and it takes me at least 30 minutes.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Tani.
I’m sorry to learn that your printer has performed so poorly. It’s no surprise that you’re frustrated, considering you’ve needed to do 30 minutes of maintenance each time you use the device. I want to help you resolve this situation, so I’ll offer a resource and some information I hope will make that happen.
I can’t tell from your review why you’ve needed to do at least half an hour of maintenance every time you use the printer, but it definitely concerns me. I recommend that you contact us directly so we can help you assess the situation and determine the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
Poor quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Copy part quit working after 6 months can still print from computer but can not copy
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Heather.
I’m sorry to learn that your printer’s copy function stopped working. I can certainly understand why that would be an unnerving surprise after you’d had the machine only six months. I want to help you resolve this situation, so I’ll suggest some resources I hope will make that happen.
First, I recommend that you follow a guide to resolving copy problems that you’ll find on our support site; it covers copy-quality and copy-speed issues as well as copiers that stop working:
- support.hp.com/sk-en/document/ish_2281791-2076363-16
If the copier still won’t work, I suggest you contact us directly so we can help you assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Printer freezes a lot.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer freezes. Can’t power cycle it. It takes forever. Had to unplug power cord. Not impressed with this brand.
No, I would not recommend this to a friendCan b
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And do do ask who run Wei Wei shh at down sneak curl Danny work clean did sir me ally she clean sniff h
No, I would not recommend this to a friendMisleading order, defective product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered an 8025e. Received an 8020e which had a defective printhead. Now I have to return and exchange.
No, I would not recommend this to a friendNot so good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good experience as device stopped working after just 3 months.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has stopped working. Your review is brief, but it’s clear why having this happen after only three months of ownership would be quite a shock. I want to help you resolve the situation, so I’ll direct you to a resource and some information I hope will accomplish that goal.
I can’t tell from your review what issue your printer faces or why it stopped working, so I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
8625
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a review after the return date I have used it 3 times and the color printing is VERY poor. I would not recommend it.
No, I would not recommend this to a friendNot yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t used it enough to rate yet. Right now I cannot turn it off. Maybe a phone line issue.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that you’ve encountered a problem with your printer that has hindered its use. It’s easy to understand why you’d be puzzled as well as frustrated by being unable to power down the device. I want to help you out of this dilemma, so I’ll provide a resource I hope will accomplish that goal.
I recommend that you contact us directly so we can help you assess what’s happening and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
HP 8025e Printer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I set it up and worked fine then a couple days later it turned on and went straight to a blue screen.
I would recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer stopped working. Your review is brief, but it’s easy to see why the occurrence you describe happening only a couple of days after setup would be quite a shock. I want to help you resolve this situation, so I’ll provide a resource and some information I hope will make that happen.
I recommend that you contact us directly so we can help you assess the situation and determine the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies – and that warranty extends to two years with an HP+ account – so if it comes to that, you might consider making use of it. You can verify the warranty using the following link:
- support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Print quality
Printer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is great. It is quiet when printing you also get six months of free ink included. You just have to send in a certificate to show you bought the printer.
I would recommend this to a friend They're not all the same...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Annoyingly slow printing and scanning. Does not have duplex scanning. I returned this.
No, I would not recommend this to a friendWorst HP printer I have ever had
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor print quality. Not acceptable for business proposals. Uneven color printing quality. Very disappointed.
No, I would not recommend this to a friendDON'T WASTE YOUR MONEY
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS THE WORSE PRINTER I BOUGHT SO FAR. THE INK PROGRAM DOESN'T WORK, THEY DON'T SENT THE INK ON TIME.
No, I would not recommend this to a friend- Pros mentioned:Print quality, Size
Great Basic Printer
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has great print quality and a nice small footprint as far as all in one printers go. I did wish it had automatic duplex printing and i did hope it wasn't as noisy. Overall it is a very nice home printer for a student or at home techie but not does not offer professional quality printing or scanning.
I would recommend this to a friend Do not buy!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing product. Operates like a 1990’s printer with poor controls and quality. Cheaply made.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that you’re disappointed with your printer and its functionality. I can’t tell from your review what specific problems you’ve encountered, but I want to help you have a better experience going forward, so I’ll direct you to some resources I hope will make that happen.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, software updates and troubleshooting guides here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality and connectivity. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
What a piece of CRAP !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get the printer Wi-Fi to connect to my computers.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry that your printer has not connected wirelessly to your computers like it should. Your aggravation comes as no surprise here. I want to help you get the device connected and working properly, so I’ll offer some resources that I hope will make that happen.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including setup and wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on setup and connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/model/37934576
If the printer still won’t connect, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
HP 8025
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only gets a one star because no option for zero star. Try and find a cyan or yellow cartridge for this printer ANYWHERE!
No, I would not recommend this to a friendFailure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color ink is not working. Only black ink works. I wasted my money on this. Never recommend this
No, I would not recommend this to a friend