Customer Ratings & Reviews
- Model:
- 1KR57A#B1H
- SKU:
- 6335311
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the OfficeJet Pro 8025e for its excellent print quality, ease of use, and convenient wireless functionality. Many appreciate the printer's compact size and relatively quiet operation during use, along with the straightforward setup process. Positive feedback also highlights the printer's reliability and value for the price. However, some users express concerns regarding the design of the paper tray.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Print quality
Great printer for small/home office
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This print work really well in the started environment. Does a good job on business level docs printing scanning and copy. Prints and copies are crisp and clear. Scan time could be a little better but still on par with most other at this price point. The only drawbacks I see if you need high resolution it level a little to be desired. Also the change in paper size takes some getting use to. Set up works through the app and worked really well. It was straight forward and easy. Was easily able to get it connect to everyone on the network. The ability to copy was much faster than other in the price/size range that I have experienced. It comes with the ability to get 6 months of free ink when you sign up for hp+. Didn’t sign up for that however if you print/copy a lot it might be worth it. Particularly if you want to always HP brander ink
I would recommend this to a friend Low quality printer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer stopped printing from second time. So e weird characters were printing instead. Very poor experience.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
I'm truly sorry that your printer is not working properly anymore. I can assure you that we certainly build our printers with the intent of providing a reliable experience for our customers, so I can imagine how frustrating and disappointing a situation like yours can be.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. For scanning and printing, you’ll find on this page a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
Furthermore, if the issues persist, I would recommend reaching out to us for support. We'd be more than happy to work through any troubleshooting or initiate a replacement under your printer's warranty. You can reach us at: hp.com/contactHP
On a related note, I'd like to mention the fact that HP printers do also have a warranty from their purchase date, so if you find you need to use it, I hope you will. To verify the warranty, you can use the following link: support.hp.com/us-en/checkwarranty
Kacper
HP Care
hp.com/support
Ink low after very little use!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only printed about 100 pages and it says the ink is low already!
No, I would not recommend this to a friendworst printer ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wont pull photo paper , only works on regular print paper
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Print quality
Replacement printer/scanner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this HP-OfficeJet Pro 8025e Wireless All-in-One Inkjet Printer to replace an older version. It was easy to setup and prints great.
I would recommend this to a friend Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer output tray broke within a few weeks. Piece of garbage. Glad this was discontinued.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I got a lemon, but I tried printing photos and ink just ran off the page…. It’s going back
No, I would not recommend this to a friendPrinter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer never worked. Even after Geek squad help it would not print or copy.
No, I would not recommend this to a friendColor ink hard to find.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this printer. It works fine but color ink cartridges for it are almost impossible to find.
No, I would not recommend this to a friendAvoid HP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it Couldn’t scan without the app that wants to sell you ink etc
No, I would not recommend this to a friendOnly buy if you want to replace within a year!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Printer head gave out in a little over a year and is out of warranty. Wont buy again.
No, I would not recommend this to a friendNo good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer paint was finished very quickly in less than a month and I didn't even print that many sheets
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Maggy.
I’m sorry to hear that you’ve had a difficult experience with your printer. I can’t be 100 percent sure what issue you face from your review, but I’m guessing that your printer ran out of ink more rapidly than you’d anticipated. With that in mind, I’ll offer a resource and some information I hope will help.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware, basic support and ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
- Pros mentioned:Ease of use, Print quality
Very Pleased with HP OfficeJet Pro 8025e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this printer. Easy to use and very clear printing. I had no problems getting it installed and putting it to work!
I would recommend this to a friend Best buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy will rip you off go somewhere else. Its cheaper than er to buy this straight from hp
No, I would not recommend this to a friendPiece of Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing can print and thats about it. Scanning and copying is awful.
No, I would not recommend this to a friendIt is shaking too much
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is shaking too much when it is printing ,and it makes the table shakes with it .it is annoying really
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer is shaking so much that it moves the table when it prints. I can understand why that would be alarming, so I’ll offer some resources and information that I hope will help.
I can’t tell from your review what’s causing this, but it does sound like it needs further investigation, so I recommend you contact us directly at +1 800-474-6836 so we can help you assess the situation and guide you through any applicable troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
I'll also mention that HP printers have a one-year warranty from their purchase date that covers hardware as well as ink supplies, so if it comes to that, you might consider making use of it. You can verify the warranty using the following link: support.hp.com/us-en/checkwarranty
Keith
HP Care
hp.com/support
HP-8025e
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return as there was an error message right after setting up.
No, I would not recommend this to a friendHorrible set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most miserable set up I have had in 20 years. HP made a mess of this.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to learn that your printer was so difficult to set up. The frustration you express is totally understandable considering this is the most trouble you’ve had setting up a device in 20 years. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the device working to your satisfaction.
If you still need to complete setup and installation, you can access a setup tutorial specific to your printer on our support site. Regardless, on the same page as the tutorial, you can find user manuals, how-to documents, software updates and troubleshooting guides. Find those materials here:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with setup, connectivity or anything else, I suggest you contact us directly so we can help you assess the situation and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow printer. Wished I would have just kept my old one.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that your printer has rendered prints slowly. It’s easy to understand why that would be an unwelcome surprise with a new device. I want to help you make sure your printer performs reliably for any urgent printing needs, so I’ll point you toward some resources I hope will reach that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; it contains sections on Windows as well as Mac OS. Find that guide here:
- support.hp.com/gb-en/document/ish_2817150-2408088-16
Also, updating the firmware can often help improve print speed and other performance. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
If the problem persists, I hope you’ll contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Kenny
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It need's a CD-Rom let people to when it's done installation.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Kenny.
I’m sorry to learn that you’ve encountered difficulty setting up your printer, and that the device did not include the materials you expected. I can certainly understand why this would be unsettling. I can’t tell from your review whether you were able to complete the setup and installation process, but I’ll nonetheless provide you with some resources that I hope will help you get the printer working to your satisfaction.
First, many of our printers (including this one) is designed to be set up wirelessly. For many of these models, we no longer include software on a CD-ROM. If you still need to complete the setup process, I recommend that you follow a tutorial specific to your printer you can find on our support site. On the same page you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/37934576
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find a solution. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support